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Found 3 results

  1. Hi everyone, " Self exclusion If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team." Dafabet re-opened my account just after 2 weeks from my permenantly self exclusion request. They are refusing to pay my loses but their rule is very clear above. I know that i have asked them to re-open when but i guess gaming companies should be very sensitive and restrictive for those permanent self exclusion requests. Here is the e-mailing history; Sent:Fri 8/03/12 3:09 PMTo: [email protected] Hi, Username:xxx DOB: xxx Address: xxx Please close my account permenantly for self exlcusion. Thank you. Regards, After they have reopened and I asked them to compensate my loses (because if they did not open, I wouldn’t have played and lost and they shouldnt have opened the account !) they responded like that; Thank you for choosing Dafa Poker! Management has taken a look at your account and note that in your original request for closure it was not mentioned that you have a gambling problem so therefore your account was able to be re-opened at your very specific instructions this morning. We are unfortunately unable to refund your recent deposits as the account was re-opened at your own request along with being played by yourself. Had you been fortunate enough to win like in the past, we would of course been required and willing to cash you out on request (just as we did the last time you requested account closure after a win). Now that you have clearly disclosed to us your gambling problem we have permanently closed out your account and will take all due care to ensure it is not re-opened however should this or any other account be played by yourself in the future we hold no responsibility for losses occurred by yourself in doing so. And, here is my reply to them; You are saying that " in your original request for closure it was not mentioned that you have a gambling problem so therefore your account was able to be re-opened at your very specific instructions this morning " What does "Please close my account permenantly for self exlcusion. " mean then? " permenantly for self exlcusion" ?? Self exclusion If you believe you have a gambling problem or just wish to take an enforced break from gaming, Dafapoker gives you the power to permanently exclude yourself from playing at Dafapoker. If you choose to exclude yourself permanently, you will be barred from playing games at Dafapoker. All you need to do is contact our Customer Services team." Even i have asked you to exclude me from your site permenantly in my email ( marking permenantly in bold ! ) , why did not you manage to exclude me and re-opened my account? Is it matching what is written above in your terms and conditions and what you have done ? Well this is their fault and those kind of responses are not good for a big company like that. They need to accept their fault and compensate my loses and they should never ever let the permenant self excluded players to play again !(even aster 2 weeks time!) Am I wrong guys?
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