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Hi I've been struggling with gambling addiction for the last couple of year and had managed to keep things at a level until recently when my mother was diagnosed with secondary cancer and I ended up being off work with stress and anxiety for a few months and prescribed medication. This last week I went completely off the scale - and gambled at some casinos that I have self excluded from, some sites I wasn't aware of their relationship to sites I had excluded from but they let me join anyway and their response was that they didn't check as the payment method was different. They said they would not return any deposits as the difference in payment form meant they didn't pick it up - plus one site said that I had asked for my other account to be closed due to gambling addiction (the email from the company stated the account closure and called it self exclusion) this particularly casino said that they were wrong as I had closed my account and not requested self exclusion so cannot have any deposit returned. In my mania I joined casino.com and used my paypal account, saturday night I spent £1000 and even though I had opportunities to withdraw with all my money I carried on until I had nothing left, I was awake all day and night in a mania and then yesterday started gambling again with casino.com - increasing my bets and manically betting larger sums. I noticed that one of the representatives had come onto chat in a window to the right of the screen and in desperation I told that I can't stop that I need help. My account was closed immediately - and I had spent over £5000 in total and not withdrawn a single penny even though I had winnings at points, I carried on in a mania just putting money in from my paypal account and gambling away with no reason or logic. I explained in an email to the representative from Casino.com after they emailed me to inform me of the closure that I am in an extreme sitiuation, I have no money and serious debt, my bank account is under control and maxed to it's overdraft limit and now I owe Paypal £5000. I don't know how I can pay them and I didn't realise they would just keep charging money with no limitations. I don't know what to do, I have asked the casino if they will refund me or help me in some way as I was out of control and it was only when their rep intervened I was able to have some form of block. It's my own fault and I haven't slept for two days, I can't afford to visit my mum and I've made a real mess of everything, I feel so stupid and lost, any advice would be much appreciated.

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Hi darlings Hope nobody of you never had this experience nor ever will, but I'm curious to hear your opinion or knowledge, about the situation when online casino detects that a particular player has a gambling problem. Does casino react then, in order to help that player? I remember there was a complaint posted on AskGamblers where player was desperate, he was complaining about his account, but actually the situation was that casino locked it and referred a player to seek for help in some UK online clinic. On the other hand, there are casinos that don't react, until the player itself requires a self-exclusion or account lock. What's your knowledge about this? Do casinos on their hand evaluate if a player has a problem or wait for him/her to act (so they can react)? If some of them do it initially, what do you think, how do they notice an addiction? If player has big deposits and big losses, it doesn't automatically means he has a problem?

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