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It has been over 2 weeks that my account and funds has been denied access. At first they used to send a system generated email saying that they will get back to me after looking into the reason and now since one week they have even stopped responding to my emails. Only a system generated mail appears at times. I have a sizable amount of funds in the account and they just have sidetracked the entire issue as if nothing has ever happened. Unfair. My username in 10bet is <SNIP> I reside in Vancouver Canada.

Yesterday I got an SMS offering me a 100% match bonus at 10Bet, I was bored so thought why not. I deposited £100. I was given another £100 as bonus money. I was doing ok, took it up to £300, then down again, then up again over and over. It got to the point where I got to around £400, I thought I would check to see how much play through I still had to do. I was stunned to see I still had over £5000 to play. Yet their T&C's on their site state 30x meaning my play through should be £3000. I contacted support, they said that if I clicked the link in the SMS there are different terms, sure enough there were, I had to play through 35 x my deposit and bonus! Meaning I would have to wager £7000 before I could withdraw! I thought this was a bit sly! But maybe more fool me for not checking the terms and conditions for every individual offer! Anyway, I managed it, I played through £7000!! I managed to get my winnings to bang on £600. I go to banking. I see I have only got £500 ??? I contact support again, Apparently the £100 initial bonus is not withdrawable !! In my opinion this is so not right! Not sure I will be wanting to use 10Bet again!!! I guess I could say Im lucky, as this is really the only bad experience I have had with a casino. Just hope they pay me my £500 !!

Good evening everyone,we unfortunately had chance to see our member hajrih post tonight in ChitChatt thread telling about crappy rules! Yet another player frustrated and what is very important, another lost customer! I know many would not agree with me,but I strongly believe that only exelance can bring long term success no matter what business we are talking about and I dont think, its cool loosing your customers. Tonight, we are talking about 10Bet Casino and their rules so let me say first, it took me like five minutes to find this rule and it was not easy at all. You are all welcome to post your comments! Thank you! Bonus Terms&Conditions 21.Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns according to the terms below: In the interests of fair gaming, equal, zero or low margin bets shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing bets equal to or in excess of 5% or more of the value of your deposit while having a bonus active in your account. 10Bet may choose to exclude some players who fall under the following categories from receiving bonuses, as well as have their associated bonuses and winnings removed upon management decision: Players depositing with £ and who are not from the United Kingdom, Gibraltar, or Isle of Man. Players depositing with US$/€/C$ and who are from the United Kingdom or Isle of Man. Players depositing with € who are from Australia or Canada. Unless specified otherwise players from the following countries have three times higher rollover requirements: Armenia, Argentina, Azerbaijan, Brazil, Belarus, Cambodia, Croatia, Czech Republic, Chile, China, Cyprus, India, Iran, Dominican republic, Estonia, Georgia, Hong-Kong, Indonesia, Kazakhstan, Latvia, Lebanon, Lithuania, Macau, Malaysia, Martinique, Mexico, Moldova, Nepal, Pakistan, Paraguay, Philippines, Peru, Poland, Romania, Serbia, Slovenia, Syria, Thailand, Ukraine, Uruguay Uzbekistan, and Vietnam. Customers who reside in Poland, who register Poland in their account, whose country of origin is Poland according to their documents or who log in from Polish IPs are excluded from no deposit offers of any kind which includes free no deposit bonuses and no deposit free spins. 15. The use of bonus funds solely to progress faster through the bonus stages of multi-level games such as Castle Builder, Devil's Delight, Champion of the Track, Robin Hood, the Wishmaster, Eggomatic and Big Bang in order to trigger winnings accumulation into the real casino balance without meeting the necessary bonus roll-over requirements can result in the forfeiture of the final bonus round profit and all subsequently generated winnings from the latter irrespective of whether the player’s balance had an active bonus part at the time of the bonus round activation. 24. Bets placed with minimal or no risk, will not count towards wagering requirements and may be considered bonus abuse. In such cases, 10Bet reserves the right to remove any bonus funds and accumulated winnings at management's sole discretion and to refuse future bonuses and promotions.

Hello. I am starting this new thread from scratch. I want to know if I should let ask gamblers fight for my 100 dollars. I like 10bet and don't want to cause trouble for them but if I am due 100 dollars, then I want it. Here are the facts. Everything said here is exactly as it happened. I opened account at 10bet I used bonus code ASKMOB from here and got bonus Wager requirement was 25000 I lost my deposit and my bonus. Balance was under a dollar I closed account. Sarah(promo dept) sent email with this Hi Johnny, Just wanted to let you know I have credited your account with a CAD100 mobile slots bonus to enjoy some spins on the house. The bonus is there for the next five days though! Just reopen your account and have fun. Feel free to contact me if you need anything or if you have any questions. Good luck and enjoy, Sarah 10Bet Team I accepted I reached nearly 3k Wager requirement was 35x this bonus. The ASKMOB original bonus was not automatically removed. While I was playing, that bonus was getting reduced from 25000. Sarah made it clear to me, she would do it manually because their system does not Once she saw that 3500 was wagered, she removed all bonuses manually I was left with a little over 2k in cash and no bonus I cashed out 2000 I received 1900 today 10bet said that since I cashed out, I forfeited the 100 dollars???? I had sent an email asking for conditions prior to playing. Her response..... Hi, No cap, the rollover is 35 x bonus amount. Standard terms and conditions apply – go to “general rules” from the navigation and scroll down to Casino Bonus Rules. The bonus is valid only on mobile slots, no progressives. Good Luck and Enjoy! Sarah A few more emails were exchanged..... I want to withdrawal 2000. I have met the wager requirement for the 100 cash back bonus that you gave me. How can I withdrawal 2000. I am in canada. What do I do. I think you need to liberate the funds before I can cash out. I will forward you all my id. I just sent it to another casino where I am cashing out so I will just forward the same email over. Johnny Sent from my iPhone On Jun 19, 2014, at 3:24 PM, "Casino 10Bet" <[email protected]> wrote: Correct, we will manually remove all bonus from your account once your total bets starting today reach 3500 CAD. We are sorry for the inconvenience. Good luck! Sarah And a few more while I was asking about my 100 dollars...... On Jun 19, 2014, at 5:13 PM, "Casino 10Bet" <[email protected]> wrote: Hi Johnny, In order to request a withdrawal you need to log-in from a non-mobile device and submit this through your account entering your payment details there. Your funds are now rollover free. Congratulations on your winnings! I hope you’ll post a nice review about us on AskGamblers. Sarah, 10Bet Team Did they cheat me out of 100 dollars of not? Am I wrong? Final email to me on June 20th...... Dear John, The 100 CAD cannot be refunded as your bonus rollover was not comleted when you requested your payment and the bonus was cancelled. Regards, Alex G.