Switches1

Imagine, you're playing slots on a land based casino and what do you know, you just hit a mega win. You press the cash out button and a message pop up 'Congratulations on your winnings, please allow us 30 days to print the ticket'. Call me spoiled but 30 days for them to process the withdrawal is just insane

Yes! I agree Switches1 at first it's hard to accept the fact that you lost everything but when you move on and finally accept it things gonna get better and the next time you give it a hand just make sure that "you" as a player apply the effect of that learning!   
 
But as you said we're not perfect and we tempt to bet and lose because of lack control.   
 
 

Jeez you guys are spoiled. US gamler here and if I saw my money FROM ANY CASINO in less than 72 hours I'd be crazy excited because I had received a lightening fast withdrawal. Bro I'm on a month waiting on a payment from one casino. So yeah 1000% I think you over reacted.

I too am getting very skeptical about all these new casino's. For example, i just signed up on slotsmoon and did a first deposit of 25 euro. I managed to wager the bonus and cash out 1100 euro. Skrill was not available as a cash out method so i choose the only only option i was given automatically (wire transfer). Did a withdrawal just two hours into 9 march, has a pending period of 48 hours before they cash out. Already got a email that my documents were received and they can pay me out now, but now i have to wait for after the weekend because they don't proceed cash outs in the weekends? I hope that this new casino won't ***** me over, otherwise had a good experience there except for the sometimes very slow answers from live support. It's actually sad that these days all these casinos are trying to let your deposit without a hassle but have so many terms and rules for the withdrawals. 
 
So it's not always the employees of casino's that are being rude but the top dogs of the casino that set the rules. 
For example, you can dispute and got in a discussion with a casino support agent but really, most of the times there is nothing these guys can do. For this reason always search for a good casino with respectable credits. For example, on oshi i have never had a problem with cash outs or live support. On the other hand i have had one of the worst experiences at casino1. I'm hitting a stop on joining new casino's right now till they have good feedback from the community or are not fishy with bonus terms. In my experience, if a casino in general doesn't have all these tricky terms and rules on bonuses and cash outs, the support is 9 out of 10 times great too. 

There is only one answer to this question and it's in NO!
 
I do understand material is getting more and more important by the day across the entire globe and for more and more people, but there must be a border, a limit, a point which any decent human being should NOT cross regardless the material temptations.
 
Or maybe I'm just a naive sucker.   

Believe me in every company not just online casino have those kind of employees. They might be like an angel when top management is around but when they are with the new one their true nature reveal.

Hmm, wondering where did I know about that? ... 
 
Ah, right, from my own personal experience lately I guess.  

I'm same as Fiekie - winning/losing I don't see a difference between the two versions. Playing from mobile is so much easier (IMO) even though I play from desktop more now (kids always hog the mobile devices) I grew to prefer mobile casinos and going back 2 years 80% of my wins and screenshots came from mobile play.

How do I feel about mobile gaming? 
 
Well, honestly speaking, I am all for it. I still play my games when I'm mobile, no matter where. 
 
As for gaming on my mobile...sorry...not for me...unless my mobile has a screen as big as my laptop's!
The only sscrewingg that I don't like is sscrewingg up my eyes! 

To me they both play the same, in fact I have hit mega and super mega hits on my mobile on slots that I could never hit on desktop.

For me, no matter how many paylines there are, I always end up fluctuating between Losing Big or Losing Often! 

Well if my funds are low when depositing I may play a little bit at .40 USD but normally at 75$ or above I'm betting at least $1.... Yes I find myself depositing often. Lol

Haha! I agree, if you're curious whether employees were told by the antics before they start the best proof for this are the top rated casino service operators versus the low profile casinos that have an evident poorly trained casino representatives/staffs. 

Uhm, maybe he has a point but the problem is the honesty of the employee even if the employer trained them very well. We can't expect them to be 100% functional robots that follow the command of the supervisors.  

Very true. Just like wondering why such service is given when we go out for fast food...

This tells me something should be improved when it comes to training new employees. And how come its possible is that being 'rude employee' could train anyone...?

Without naming any names I'm picking a lot of people do work for let us say ...."questionable enterprises" I have experience in the past with some casino's that 
set up call centers in say the Philippines hire them cheaply and basicly just hand them a set of responses to common questions ....the line "You will receive an update is a classic" ...actually bugger it ill mention one ...had a run in ages back with Curgam Malta N.V Group in particular ...Slot Nuts Casino dam that was a mission 14 months the first time around and dad kept playing and I had to go in a second time to get the money 8 months later we received it .
This is why I don't like Costa Rican Operations I don't hate the peole or anything is just some of the stuff I've had to go through from casino's located
there is a joke ....another one Titan Casino back in the day refused a 2,500 usd payment and simply closed the account zero communication .
 
you all have to admit without A.G 2017 (btw yeah AG crew!) and the other forums dam we would be lost in the jungle with all the nonsense that goes on
out there .

Let me say all new employees have to get training first from the supervisor or a regular employee before he can work the real thing. The problem is sometimes the trainer don't train the new employee well and sometimes rude on explaining. After the training is done the new employee would only know the thing he learned.

Well mate, I cannot say that I totally disagree with your opinions. It's a possibility no doubt, but how can we ever know it for sure, right? It's just like another one of those 'Conspiracy Theories'...probably true...but needs to be proven. 
 
All I can say is that my withdrawal delays were mostly due to inefficient financial staff who made simple silly mistakes and overlooked simple facts. In some other cases, they couldn't or wouldn't accept my documents for verification. And there were also cases whereby the delays in payment were caused by technical issues the casinos were facing with Neteller.
 
BUT...there have been cases where my withdrawal claims were simply given 'a drive around the world'...with very obvious delaying tactics being employed...but these were at less reputable casinos, even rogue ones, I must admit. Didn't get my payments at all from them. 
 
Then there is always the excuse given by casinos that their financial department only work within certain days of the week, or that their payment partner are to blame for the slow processing, and also more commonly now...the financial department don't work over weekends...yet they can take our deposits any second any minute of any day!   

@Afi4wins
 
As for casino staff being taught or required to do such things, I honestly don't think so...except for rogue casinos.
 
Come on now you think the sit there clueless to why the simple press of a button takes so long? lol
Or why it took 5 days for someones emailed or faxed documents to get approved or denied? 
I think they absolutely know. And I think the CSR's know they are there to do nothing but reassure customers.
 
Operating a casino is a huge profitable business venture, but as businesses go, they must always be managed and run within ethical boundaries and stipulated regulations. Problems and delays are caused by a myriad of reasons, both by unknowing players and by the casino staff themselves too...by being inefficient! Efficiency takes lots of time and experience, so new staff cannot be expected to perform well at first, unless they have had lots of previous experience. I have seen so many examples of staff inefficiency, for which I have informed the casino's management, and corrective measures were then implemented. But not always done, sadly. Some management would just close one eye and pretend not to know it! That sucks big time!  
 
 Well there must be no long term people that work in the banking or document review areas of most online Casino's then. 
 
 
All jest aside, I just feel it would be like trying to hide an elephant in a room if the all staff that deals with customers were not debriefed before taking their first call.
I mean I understand I live in the US. So a little more may be at stake or involved in dealing with our payouts, but c'mon... If they accept bitcoin when I pay, then what in the world is the problem sending it back just as fast as the way we sent it? You know. 

Nope! I could never work for any company that employs such tactics.  I've worked in customer service for years and during that time I worked for a very well known phone company however the call centre I worked in was dreadful they had no rules, they didn't care about following through for customers it was dreadful and I couldn't stay there.
 
Good customer service is paramount - that's giving and receiving IMO.

Inevitable mate, we don't know what one is thinking and we can't control what they want to do unless or limited to the rules that you have given but in the end they have the power to break it so. Temptation can be fatal for this business and that's the reason why the casino's management must know how to train them very well. Remember that even the if the casino's management successfully did it but didn't address its employees like justifiable wages, incentives or day offs their employees will be tempt and can become corrupt from their working. 

Hello there and welcome to AskGamblers.
 
You'll be surprised to know how many fellow players found us in the same way you did... sadly.  
 
Anyway, hope the bad experience is now left behind and only good luck and hassle free sessions are waiting ahead.

Lmao! You are so correct. I finally found it alright! I look forward to getting to know you guys.

Hey everyone. my name is Richard & sadly I found this great web site AFTER coming across my first truly sketchy casino. I normally play now Ignition but I found some fun games over at Raging Bill Casino. After depositing a lot of money & spending quite a bit of time playing I finally HAVE TRIED TO CASH OUT & I can not get a response from them to save my life. No nothing.... Email, live chat is a joke, and no answers to phone calls. 
 
This site is here to help people NOT make the same mistake I made. Had I just simply googled a Raging Bull Casino review I'd have found all the posts & disputes that lead me right here to AskGamblers. 
 
Anyway I've found you guys now & I'll be much better informed for the next casino I try. i hope to get to know you all in the future.
 
Thanks again for all the time & info.
 
-Switches