Treeny

Agreed

I have uploaded the latest email here and to be honest, I could raise another complaint and attach the emails, but I would achieve nothing. I don't wish to play now, the whole situation makes me feel quite angry that members are being told to exclude and this option is nothing to do with requesting to close an account. I didn't see a previous posting, but it seems someone else has had the same issue and sadly your members won't know until they win and request to withdraw... Luckily, I did not deposit or win. There's enough information here to prove what's happening out there. Thank you Ask Gamblers for a great site to warn others about the bad practices in place and the financial implications that it is having on fellow members.

Seems this is standard practice as I have recently found out. I have since created a new post confirming that a casino told me to self excluded which then caused implications on a sister site. The Internet has made gambling easier and due to promotions and incentives being emailed, temping members to deposit it's obviously that people are going to open duplicate / accounts with sister companies. Personally, I am beginning to think it's a scam, as Ask Gamblers have confirmed loads of people end losing a lot of money depositing, then having their winnings revoked due to having an excluded account somewhere. It's totally impossible to keep tabs on what accounts your opening and who's connected. It really is a mine field. Sadly gambling is compulsive and addictive and these companies prey on this. My advice to everyone. Stop now. It's just not worth it.

I rest my case! This is DrueckGlueck Casino!

The reply... Thank you for your reply. The option to close your account is in on your hands. According to the UK Gambling Commission requirements and UK Gaming legislation this option it is called Self Exclusion and in our casino it is available from the Deposit Limits page as previously explained. If you require any further assistance, please do not hesitate to contact us.

I have made a complaint via ask gamblers and this is my most recent email to the casino concerned:- I have opened an account with you. You have told me I cannot deposit. So. Why would I have this account left open so I can check my transactions? I have therefore requested a number of times that you close this account. My simple answer is, because I cannot use it. I don't wish to suspend. Cool off. Or exclude. These options are for people who wish to remain in control of their gambling. I do not. It is clear that you are Openly telling people to use these options when requesting to close and as a result it is having serious implications. Luckily for me. I have not won. Had I played and won. Then your casino would have declined to pay. I'm actually beginning to think it's some kind of scam. I have simply requested that you close the account that you have said I cannot use to deposit or gamble. Kindly submit to me where it says in your terms and conditions that once you open an account with yourselves You cannot request to close it? I will then upload to the ask gamblers site so all of your members are aware. Thank you

Hi Thanks for your reply. I still do not understand why or how a company cannot close the account and is it really acceptable practice to tell members to self exclude. There appears to be no real regulation and these companies can do as they please.

I feel I have to raise this as I am experiencing this on a regular basis. I play a number of online gambling sites and usually end up opening loads due to being sent so many emails regarding bonuses, unaware that casinos are connected I'm some way. Recently I joined a casino again tempted due to receiving an email to which they blocked my account telling me I had self excluded from a sister site. Now. I don't self exclude and asked then to check. They said due to personal reasons? I asked them to close it as it's of no use to me and stupidly them email saying.. You can keep it open to check your transaction history and chat? Seriously?? Then.. They tell me to self exclude. This is not acceptable and probably what I did with the sister company on their advice. Self excluding has serious implications as I have found out. Self excluding means you have a gambling problem. Why are casinos telling members to self exclude when they have only requested to close the account?? Bad practice.

I will. Thank you

Hi all My last withdrawal was at Vip Club Casino on the 19th August for £900.. Sadly.. I'm still waiting