Astaroth

All of this said there was a time When Videoslots were very special they had the loyalty department worked out and games were flowing correctly and I was inviting a number of associates some which are v.i.p in New Zealand now I'm wondering what planet I'm on so much has changed over the years its shocking . At one point I was steering folk clear of Costa Rican operations due to the scandals involved with payments never in a million years did I think Malta would take the path that it did I mean why ever bother questioning folks about their funding sources even if it was related to terror networks and organised crime you would need to be channeling millions or 100,000's of thousands of dollars these petty amounts don't even warrant the situation and the lowering of the RTP figures I'm seeing the world become a former version of itself some type of plastic model version gone bad . Also Correct me if I'm wrong but I'm having a hard time believing Curacao has a 96 percent payout percentage no names mentioned but the so called top class casino's I've seen thus far are sporting games like DOA , Falcon Huntress , and a number of others there's no way it takes that many spins I've run models just not possible and the CGA needs to look into operations with regular audits if a majority of punters are coming there its necessary : I mean when will people get this through their thick skulls that if you "play fair with us" we will "play fair with you" is that so much to ask ? . -A

Only time I got anywhere was when I bought 2-3k tickets and I've wagered and deposited massive amounts .

Riiight , I think its about time we had this out industry once and for all the game errors occurring around the same time as win streaks occur is becoming a boring and repulsive thing for the players no we don't need to be wiping our cache at every turn that is just a smoke screen and you know it I'm sure . Call it what you will its not rocket science programming a few functions into code and then deploying the software for advanced use outside of a room but I'm not totally heartless I know you have to make money but there's two ways to do it the right way and the wrong way . The Right way : Playing straight with us and making sure every push is unique as that is how things are meant to be simple , less stress , and consistent with 99.9 percent of the law. The Wrong way : 1. Programming routines that analyzes a player's behavior and updates a database allowing profiling into different player classes . 2. Programming different routines to shut down a slot conforming to its payout percentage (either being done by the software company or by a third party) and smoke screening it with error messages I'm telling you this nonsense is over matey . Last chat with "Nick" : Chat transcript Name: Tane Marshall E-mail: [email protected] Nick Sun, 07/16/23 06:15:06 am Pacific/Auckland Hello, Tane Marshall. How may I help you? Tane Marshall 06:15:17 am Hey nick look im a little confused I spoke to an agent earlier over 1 lousy spin of the bronze wheel and we are having an issue over it it seems even though I deposited 170 I'm not entitled to 1 spin of the bronze wheel which has been added many time before what gives ? Nick 06:16:55 am Please, let me check the information, I will get back to you as soon as possible. Tane Marshall 06:17:38 am is this an A.I Chatbot ? Nick 06:17:58 am Yes. I am a chat bot. Tane Marshall 06:18:19 am just sounds like it I work with code Nick 06:18:20 am No, I am joking. Tane Marshall 06:18:36 am the same exact responses quick answers like lol yeah Nick 06:18:46 am So, you would prefer us NOT using the templates? And write every single message manually? Tane Marshall 06:19:15 am to be honest it would be a more organic approach Nick 06:19:53 am Wow. OK I will not use the templates with you then. Tane Marshall 06:19:58 am but its how you do your thing so [shrugs] its just a suggestion that's all long as I know I'm conversing with a human Nick 06:22:25 am It is much faster and easier to use the templates (canned answers) in order to provide fast and literate responses. Tane Marshall 06:22:48 am ok lets move onto the issue ok in reflection I made deposits to the effect of 170 and had to deal with an agent multiple times once in an error report where the response was almost an argument or them telling me I was lying Nick 06:24:31 am I am checking what is the matter, I will get back to you within 2-3 minutes Tane Marshall 06:25:14 am this was regarding the game sharkreturns I had to kill a stream feed it was ridiculously stupid game showed error messages then resolved itself after support told me I needed to cache wipe and all the regular jargon that is said I'm pretty much a computer engineer I know what the deal is no cache wipe is required for something that simply performed an operation and is still functional and then the response was almost telling me I was lying or making out that because the support agent could see it working that ....somehow I'm in error lol I'm sorry but that is not how you deal with customers . Nick 06:32:38 am Regarding your deposit of 170 NZD and not getting the bonus - to qualify for the Wheel of Winz you need to make a MINIMUM deposit of 80 NZD. https://winz.io/promotions/wheel-of-winz Tane Marshall 06:33:10 am ok so what is with the double standards one minute I'm handed them next minute I'm not Nick 06:34:04 am I do not know who gave you the bonus for the sum of the deposits, but this agent will be penalized for that. Tane Marshall 06:34:24 am there needs to be consistency plus its happened many times its called loyalty they should not be penalized at all you need to be doing it more to encourage customer repore Nick 06:34:54 am Regarding the issue you encountered with the game SharkReturns, I understand your frustration and apologize for any inconvenience caused. Our support agents are trained to provide troubleshooting steps to address potential technical issues, but I apologize if the suggested actions did not resolve the problem as expected. I appreciate your expertise as a computer engineer, and we always aim to improve our support processes based on customer feedback. Tane Marshall 06:35:49 am one thing you don't do is tell a customer their wrong for starters as the customers always right first and foremost now this wheel business ok so now all of a sudden we are setting a benchmark so through all this hassle and deposits will there be any compensation what's encouraging me to continue deposits and encouraging me to keep people in the casino I encouraged to come here ? cause if i don't feel safe they won't hang around mate Nick 06:40:09 am We appreciate your feedback and understand your perspective. As a customer, your satisfaction is of utmost importance to us, and we strive to provide the best experience possible. However, we would like to clarify a few points regarding the eligibility for the bonus. While I understand the common saying that the customer is always right, it is important to note that our bonus terms and conditions establish specific requirements for qualifying for bonuses, including the Wheel of Winz. In the case of the Wheel of Winz, as per our terms and conditions, a minimum deposit of 80 NZD is required to be eligible for the Bronze Wheel bonus. Unfortunately, based on your deposits, you do not meet this minimum requirement. Therefore, we are unable to provide you with the bonus compensation you mentioned. Tane Marshall 06:41:33 am yeah I get that part but keep consistent with your policy don't have double standards one minute give it then next minute not because it sends a message which looks ugly . we are talking 3 agents so there's a lot of telling offs to be done its actually slightly laughable good on them I say for encouraging customer repore What I see before me is typically a tightening of the screws ok then fine but I'm not ever buying into this bollicks of loyalty rewards ever again after this and I'm left with a bad taste in my mouth And as a result of these encounters there will be a reassessment of future endevours going forward . Nick 06:46:39 am I understand your frustration and concerns regarding our policies. However, it is important to clarify that the bonus for the Wheel of Winz is specifically tied to a minimum deposit of 80 NZD in a single transaction, rather than the cumulative sum of multiple smaller deposits. My responsibility as a customer support representative is to ensure that the policies are followed and applied correctly. Our policies are designed to ensure a level playing field for all our players and to prevent any potential abuse of bonuses. I apologize if there was any misunderstanding or miscommunication regarding the bonus eligibility. The support agents strive to provide the best assistance to our customers, but they must adhere to the established guidelines and requirements. Tane Marshall 06:47:39 am there are no bonuses as everything is wager free and I do not like the tone of bonus abuse nor will I tolerate it If I feel for one second my network is in the wrong place I will pull and go elsewhere away from Dama N.V honestly the last 24 hours in this casino have made me cringe [shudders] Nick 06:52:02 am I want to assure you that we take bonus abuse very seriously and have measures in place to prevent it. Our intention is to provide a positive and enjoyable gaming experience for all our players within the bounds of our policies, and I apologize if my previous response came across as accusing you of bonus abuse. That was not my intention, and I understand your concerns about the tone used. As a customer support representative, my role is to enforce and uphold our policies to ensure a level playing field for all players. I understand that you are frustrated and unhappy with your recent experiences at Winz.io. I apologize if there has been any misunderstanding or miscommunication regarding our policies. Regarding the bonus eligibility, I want to clarify that while our bonuses are indeed wager-free, they still have specific requirements and conditions. The Wheel of Winz bonus, for example, requires a minimum deposit of 80 NZD in a single transaction to qualify for a spin. If you feel that Winz.io is not meeting your expectations or providing the experience you desire, I respect your decision to explore other options. We want our players to feel comfortable and satisfied, and we understand that different individuals have different preferences. Tane Marshall 06:52:53 am Also I still want to know why the game error occurred I still have the video showing how ridiculous the situation looks perhaps will discuss it on a forum and hash out the mechanics of it no its not that simple there will be content following this going forward agents , conflicting opinions about policy , and confusing advice the errors I've seen seem to occur around win streaks Nick 06:57:30 am To avoid the "conflicting opinions about policy" you can check out the policy on your own on our website! It is very simple, as we are trying our best to be transparent and make our policies clear. For example, policy regarding the Wheel of Winz bonus is here: https://winz.io/promotions/wheel-of-winz Bonus Terms and Conditions: https://winz.io/bonus-terms-and-conditions Tane Marshall 06:58:13 am yes I know where the policies are your staff are showing leverage and leeway which is how business is done being corporate will just loose you customers end of the day Nick 06:59:52 am If you feel like you've been mistreated, I strongly encourage you to write a letter with the complaint to our email: [email protected]. I will pass it to the manager and he will get in touch with you to personally solve the issue. It will help us to avoid unfairness and confusion. Tane Marshall 06:59:57 am Do you have any idea how many casino's I've seen rise and fall in my 20 years in the industry I say one thing and people panic your rep on askgamblers.com if I need to talk to anyone ill talk with him the first port of call is explaining to 50+ people what happened with sharreturns over a live feed *sharkreturns because it looks frankly ridiculous and none of this needed to happen Nick runs operations at Bitstarz who's captaining this boat ? After I'm done here there will be a forum thread Nick 07:05:52 am Regarding the issue with SharkReturns and the live feed, I apologize for any inconvenience caused. We take game performance seriously and are committed to ensuring a smooth and enjoyable gaming experience for our players. If you have a video or any additional information related to the issue, please provide it, and we will investigate the matter thoroughly. Tane Marshall 07:07:12 am It will reflect the following : That a game stopped working middle of a win streak and shows a support agent trying to advice a cache wipe and as the conversation is happening the game starts working ironically I'll compress it and send it no problem . Nick 07:08:50 am I am a bit confused, does the game works now? Tane Marshall 07:09:13 am of course well it wasn't working suddenly and then was working do you know how many times I've seen this stuff happen My Best Friend Works for Artistocrat Software ok Nick 07:11:31 am I do strongly advise you to reach out to our manager, I am 100% certain that she will manage the whole situation for you because I am not fully aware of what I can do to work this whole situation out. I hope you understand. Tane Marshall 07:12:15 am for one thing I would advice you have more consistency with your policies don't confuse customers as a collective your painting a Mrs Big may I ask whom your Manager is a Mrs ? Nick 07:13:03 am Yes, our manager is Isabelle, I am not sure if you know her Tane Marshall 07:13:20 am Ok noted . I'll begin proper dialogue now . Thank you for your time You rated our customer service as good 07:14:07 am You left the following comment: Service . 07:14:14 am Nick 07:14:31 am Thank you for your patience, I hope we will manage to figure it out for you. Tane Marshall 07:15:00 am 50 million years later nick lol this could have been solved piece of piss mate and you know it . right now for this pointless conversation . You archived the chat 07:15:35 am Duration: 1h 0m 28s [Thinks to Himself now is it a he or a she ill go with Isabella then shrugs and starts emailing] Dany I was waiting there with the game the whole time in front of a streamed audience I could show the whole video but I can't see the point most know how this works games don't magically come back to life with the previous activities reset the game was reset to kill the streak ok and the next to ZERO rtp that continued after the occurrence maybe its a software glitch guys maybe is some twilight zone Stuff going on you make up your minds . And believe it or not there are some safe places around which don't practice this at this point I'm not sure what to make of the industry between ridiculous requirements for SOW/SOF documents over the internet for crying out loud , the shady practices of certain managers operating empty offices whilst a business exists in the UNITED STATES OF AMERICA , and the behavior of certain slot games on certain casino's [shakes head] I think I may start investing in property on mars lot less stress .

it's happening Afi but their getting more cunning by the minute like I'm pretty sure their using A.I with some of the chatbots now which gives me the creeps to be honest I mean we aren't talking amazing science here if a game is programmed in a certain manner it could altered to react to different situations take Money Train 3 for instance you do know I'm recording now each session ? that classic error message I'm going to pin it to a video I had 10 to choose from but I'm waiting for the right one . Update 10.7.23 Priceless the coding of the game has changed absolutely priceless .

had bit a fun at winz.io again

I thought about this a few times before posting it Don't have the video evidence to prove it but It happened again pure laziness that I wasn't recording at the time but anyway .....the momentum of the jackpot wheel slowed and to nothing yet somehow clicked across and the situation was exactly the same with batman the dark knight years ago somehow extra momentum was generated but I've started recording every session ever since if this happens again your caught . Wont name the names but I'll give you a hint "Step right up" next time your toast I promise .

Pissed off at you Videoslots after all that loyalty Level 79 and now you can't even refund my 12.00 dollar deposit because of some chimp asking for documents for illegal reasons as its illegal to ask people outside of their country ILLEGAL understand ? , Capiche , you sheeee . Also as for the youngster that tried to explain things to me I've background in law for a start you prats! ......there must be offer and acceptance and certainty of terms a bit of a click required here and there is just sharky why should we have to remember random agreement changes every five minutes which will only be handled in a Kangaroo Court at best . In simple terms I [changes intelligence level] "Me lives in a jungle umms south in a big sea very pretty one you's lives in another sea umppin [scratches head] a pretty place up there somewhere now my cheif'em says me's only bound by the laws that govern his country and some other cheif cant'em say you bound by his ....[eats some bannana] my cheif'em says other cheif full of it hows he goin to em'force anything is he ganna send a postcard with demands [scratches head]. Now cough up my bread ya bums and maybe just maybe if the MGA learns to play nice you'll get back those lost players seriously buddy nobody is going to provide you those documents out of a loony facility [wipes hands] .

Just watch out for Self Exclusion can be used to deny cashouts half the time pretty sure most don't give a hoot about the safe gambling awareness will just let people fall into bear traps and take their money like candy from a baby .

I caught a bunch of stuff on video last night but figured no point in showing it they know what their doing gotta ask yourself the question when's the last time anyone hit on that game speaking honestly i've hit 4k multipliers on it but we are talking ages ago on a measly ten cents nothing good in the upper ranges and this error just magically appears on an elevation its like yeah right guys pull the other one know how many times I've seen this stuff over the years I may write a book on things . Also couple of others things that same place I have 8 hours of video footage , I could have shown a load of stuff was going to be my first video recording of one of my sessions , and I've recommended people to you if it a technical error fine ......but it put a huge black stain on the video and I'm an artist it has to be a master piece . Sharpen up Dama NV you have the potential to be the best maybe its the software company letting you down I don't buy its the casino's you guys are top notch and I even recommended my personal friend to Winz.io twenty minutes ago . Maybe ill put it down to a Technicality ........

All of that and they could ask for SOF/SOW docs as well sounds like a dog riddled with fleas feel sorry for the OP being trapped in that mess .

Ok so Curacao 96 Percent RTP .... Ok I'm seeing what I believe is nothing near the figure at the moment I could show some details but at this point ....I'm deep enough into the game to know what I see when I see it and call it like it is won't mention any names but one game in particular that's suspect is money train 3 between the game errors and the behavior of the slot around the same time win's occur its beyond suspect needs looking into I swear there were better odd's in Malta on a lot of games lot of bottlenecked rubbish so far . One example was when I shifted from one in Curacao to RIZK casino the odds hit better within amounts of pushes I won't say how many but something stinks and its hard to play around with me I roll with all kinds of tools measuring things basically because like most I don't like to get mucked around you know ? . Not looking good mate [shakes head] as for those clowns in Malta [middle finger] killed your own industry basically you all should star in the movie Idiocracy 2006 cause that's the path your going down seriously .

Done please see my pm excellent tournament btw grats to all the players .

Ok so I did a tour of duty the other night what can I say I'm hooked on winz.io k

The kids back in the business had a few great sessions as winz.io every experience there is unique including this

Just to respond little bit late but yes , Regards to a casino being in house I was meaning in the forum it makes logical sense as it bridges communication between Casino and Player and creates a Communication Synergy which is very effective and can generate good rapport I would have them in all major forums as a point of business communication myself if I were called say Wastelander's Retreat Casino forgive me I'm a big fallout fan . Just a few idea's I'm sure AG is on the ball much is changing in the world these days the butterfly effect from influences such as covid 19 and the many issues in the world are creating distortion in markets with investor confidence which has a profound effect on the general public making them more critical of where they will invest their bankrolls any successful venture moves with the times as it is the key to survival and general awareness of this is paramount to any successful venture . As for school my lady cocopop3011 as Socrates said 'The only true wisdom is in knowing you know nothing." we are all still learning there isn't much that is set in concrete scientific theory for instance is constantly revised the open mind will always discover new knowledge I'm in school with Afi as well . Warm Regards All , -T

Not sure how things work now exactly but when it comes to ranking casino's there should be standards : 1. An active rep in the house that should speak volumes . 2. Not just a proven track record but an ongoing one subject to review . 3. Withdrawal limits that bottleneck a player at 50k per year should not even be given the time of day . Just some thoughts .....

There a lot of Pragmatic games that I like too this should be pretty cool

Will this suffice ? I'll have to check my dusty library 13 june onwards ok . Replay Link : https://replay.pragmaticplay.net/rXKXDjUrco

True thanks for the update bro hehe

Had a sweet tooth just before nice smooth session at Bitstarz Casino !

So I sailed the seven seas and landed in cowboy gold was an interesting night was some more hits but I was bit tired another smooth session at Winz.Io

Usually I'll switch to low to medium volatility anything that is being promoted and is running hot and use the lowest bet try it for bursts of 20-30 pushes if I don't see anything cycle the top hot games if the roll increases start focusing immortal romance lowest bet or maybe dead or alive ....even money train 3 is worth a go I've hit a few 4k multipliers on that one with low bets .

I wouldn't risk it too easy to come up with a reason to deny that cashout its already an asteroid field as it is .

Firstly Welcome the Forum , If the casino's your playing with have good reputations you can rest assured that the pseudo random number generator calculations are operating as they should be rule of thumb is better the reputation better the odds as I've found , read reviews and scrutinize where you want to invest : being a trusted and safe environment makes things much more comfortable other than having doubts base your experience purely on your experience streamers are common I take what they do with a grain of salt its what happens with your situation that counts everything else is pillow talk excuse the expression . Askthegamblers has a very accurate determination of what a good casino entails and if stick with what is recommended here your making a good move trust me I've been back and forth to AG these many years and picked many a winner Might I suggest two Casino's Bitstarz and Winz.io . Again a friendly welcome to the forum , -A