cocopop3011

Okay please don’t use the spins right now. I’m hoping to have a casino rep with us soon.

Hi and welcome to the support thread for Royal Stars Casino with your rep @RoyalStarsCasino You can use the link above to message the rep directly, or you can post on this topic for further assistance with anything. Here is our official review - Royal Stars Casino You can also use that link to write your own review! Please feel free to post your review links below so others can check them out! Now please help me in welcoming our new rep!

Actually, this is not true! It entirely depends on the complaint. However, if the player is in clear breach of the terms and conditions, how can we possibly accept a complaint? The player signed up fully accepting the terms and conditions! Most likely the player in question didn't read them, but agreed they read them when they registered or took a bonus. if the player had read them, they never would have broken the terms and conditions and wouldn't need to open a complaint in the first place So yes to some extent, they won't accept a clear breach. However, it's a case-by-case basis. If terms and conditions are misleading or vague something like that, then the player has a chance of the complaint being accepted. Do you really believe complaints should be accepted when players clearly have not read the terms? Could you maybe give me an example of a case that you are referring to?

@jan duchau I am on the casino for you. Leave this with me today and I will let you know if I get an update. Please do not close your casino account.

@jan duchau Please can you tell me if you have used the free spins already?

The only issue being, sequels are 95% of the time a let down

Hey guys, just wanted to check in and let you know I chased your payments again. Things are moving. slowly, but moving. I'm hoping to have more of an update next week before I submit your new invoices. Regarding a March contest. This will of course be on hold until you have all received your payments. I think it is only fair

You know I'm interested to see what the AGCCS team think of this situation. Can you leave this with me until Monday, and I will chat to them?

Perfect explanation. Thank you for clearing that up.

There is an exciting tournament taking place at Betplays Casino and you can play selected slots to win a share of 10,000 EUR. The tournament will take place in two separate matches, so you have two chances to bag a prize. All the details are included below. But, if you have any questions, you know where I am Play the BetPlays Tournament for a Chance to Win the Main Prize from the €10,000 Prize Pot!

Hi, and welcome to the forum. What is the reason they give you for rejecting your withdrawals each time? Is it verification issues?

Yep I agree guys. If I was taking this bonus myself I would have fully expected the casino to give me them in two batches, it’s not the first time we’ve seen casinos use such loop holes.

You are free to use the forum as you wish. Please just make sure you remove personal details including your email address.

This in my opinion is the very fine line of advertising! In my opinion, I would agree that 60 would mean more than 60, so from 61 onwards. However, were there specific bonus terms for this set of free spins? Or does the casino have overall bonus terms and conditions? If there were specific terms only for this set of free spins, then it should have categorically been stated there that you would receive them in two batches. But yeah, it's almost like a loop hole in advertising.

Now, I have never played in crypto so I am not familiar with the exact withdrawal process in crypto. But I do read A LOT of terms and conditions every day and I was under the assumption crytpto users were not exempt from verification? @Fiekie247 Could you clear this up and chat to us about the withdrawal process in crypto? Or @Blackjax

Loving these ideas Afi, thank you!

I wouldn't know Afi sorry, I just know about the forum

Ahhh this is fantastic! Welcome to the forum, finally I need to think of an initiative to bring convert more readers to posters! Maybe I can do a small contest to welcome readers with a small prize pool, the more people we have in the forum, the more benefits we get!

When I have an update regarding payment dates I will post and let you know. In regards to next month, I don't know if we will have a contest yet, it all depends on the progress of your outstanding payments. If we are still waiting, contests will be suspended, but let's stay positive and hope it is sorted before that.

Well done, great contest guys! Nice bit of competition this time. @AnOldFriend I will be in touch soon as I need some payment details.

FINAL LEADERBOARD 1st Place @Afi4wins 8,216 Points $85 2nd Place @Fiekie247 6,313 Points $70 3rd Place @Blackjax 4,622 Points $60 4th Place @AnOldFriend 432 Points $35

Reviews should still be being published as usual, we’re just not running the paid reviews. But I shall check the status of his reviews tomorrow

Ahhh well I’m really glad you decided go come back! I will check your reviews in the morning, they can take a 48-96 hours to be approved, I’m sure they’re just in a queue and will be approved soon, but I’ll chase it tomorrow.

Did you post this screenshot in the wrong topic dear?

Oh I see. How come? Do you get free transfers if you have a higher loyalty rating?