cocopop3011

Thank you, and welcome to our forum

Keep us updated on what it is!

Okay so you breached the terms with multiple accounts, it’s quite generous of them to offer to refund the deposits actually. As it’s standard practise you’re not allowed multiple accounts. Do you have a screenshot of where it tells you you can have two? Can you post any communication you have regarding the medical documents though? That would be the most helpful thing right now. And also any communication regarding the current state of verification - can you ask live chat and screenshot it for us

The rules regarding this are on the first page NEW RULES PLEASE READ: There are no currency rules. This means you can play as you wish for AG contests, which I designed to be fun. We seemed to have lost track of why these contests were originally made! Anyone who converts currency in the forum will have their posts removed, NO EXCPETIONS, NOEXCUSES! This means if your post has a winning screenshot in it, it will also be REMOVED & DISQUALIFIED. If someone wins with a low bet then that's just the luck of the draw!

Now THIS is a leaderboard!!!

@deret32 please can you also post an update of where you at with the casino. What was your last interaction with them? And can you show us any emails or live chat conversations you have and the reason why they’ve still refused payment. Please make sure to post a proper timeline of events since you made the withdrawal in here.

Do you have a screenshot please?

Our complaints team do not “piss people about”, unfortunately there are lots of complaints that don’t get accepted and there will be a reason why. Unfortunately I have not read the complaint nor do I know the reason why. However no casino is bound to pay winnings if they investigate and find a breach of terms. I’m not saying this is the case but there is probably more to this case than we know.

Please show me a screenshot of what was sent to you when the complaint was rejected.

Thanks for your patience

@Maiwen your payment should now be with you, please check and let me know.

We are still checking, when I have a reply I will let you know. Sorry about this.

Is there anyone else who didn’t receive payment?

I am checking but I’ve not received a reply yet.

Have I missed something? I’m confused what this is?

Paying in instalments when you win a big amount isn't that unusual, but I'm not sure why they would wait a few months for the first instalment. Maybe stalling tactics?

Who rejected the investigation? The casino?

Hmm, sorry to hear you've not had a reply. I'll check with our support team tomorrow and let you know what they say.

It is such a popular mistake! We have seen it happen over and over again in the forum!

If its a bank transfer it wont arrive yet, payments were issued today, so you may have a day or two until it clears.

Hi and welcome to the forum. Glad to hear you've had a good experience here.

Checked and your invoice has been sent. Please let me know if it doesn’t arrive tomorrow.

Which payment method do you use? Sorry I’m on my phone a min so can’t check my database.

Thanks for letting me know and sorry again about the delay. I am hoping September payments will arrive around the 25th

I’m waiting so I’m update on payments, will let you know when I have it.