cocopop3011

Okay thanks. So it’s still possible not to win a prize then?

Right okay, so can you help me understand this game better. What happens when you enter a bonus? For example, I can enter a bonus round in slots and still not win a prize. I just want to add, the casino has provided proof there was no win, but I’m just trying to help you understand the outcome better.

But how do you know it was a winning bet if the game froze with no outcome? This is what we are asking you explain. So far you’ve not explained or shown us any proof that you know it was a winning bet. The game froze?

Invoices will be sent today and I will ask that they are paid ASAP due to a few delays we've had this month. Something happened that took me away from the forum yesterday so I will ask these are paid as soon as possible. Thanks for your patience. @Flatzem your new amount is 195 EUR @Icy Your new amount is 380 EUR

Hello and welcome to the forum. I'm not entirely clued up on these kinds of bets, could you explain the difference actually is between these bets?

What makes you think that you won, if the game froze, how do you think you won a bet, and how much do you even think you are owed? We are just going around in circles here.

Okay, I don’t see any issues with these so far, times don’t really make a big difference unless it’s the first and last day.

@Fiekie247 please explain your concerns with the different types of logs.

Please wait while I just work out the difference in game logs.

Please can you show me the difference between these two logs.

@RazorR I have checked and can confirm there was no win. Unfortunately we cannot do anything further to help in this matter since you have already been returned your bet which is the only thing that would be owed to you.

I wasn’t in the forum yesterday I’ll have a look for you today.

Okay cool, thanks for giving me that info.

@Hribii please confirm you are still active here, I will need your payment details if you win.

Hello and welcome to the contest, your desktop screenshot doesn’t have a date? Is there a reason for this? Just confused because then the times don’t match up from the desktop and mobile version?

Yes they did. I won’t have access to this till tomorrow but I can guarantee whatever it was it would show that no win was due to you.

No worries I’ll sort it.

I am very sorry to hear that. And I hope you’re able to get back on track. I would suggest using a self-exclusion feature in your casino accounts to help manage your money better. Let me know if you need any help.

Can you please send me your email again.

Nothing is your fault which is why they returned the bet. They can’t return winnings that didn’t happen.

This isn’t saying that you won? This is saying they recognise there was an error. And ultimately the reason why your bet was returned.

You’ll have to translate that because I can’t understand what it says?

Yes I am aware of this already, which is why I’m asking him to post any proof he has of what he thinks he’s won

@Icy were those three not covered in this payment summary?

As Blackjax said above, yes, we can see you place the bet but what makes you think the bet won? This is what we need you to prove, or if you can even explain why you think this please.