MangaCat

no, we are under the Curacao licence and regulations

Apologies for delayed response was in meetings, if I could get registered email I will make sure the player gets his freespins

just saw this, please send your details that your registered with to me privately so we can fix it

@Fiekie247, I completely understand your frustration and apologize for the confusion you caused. This situation arose due to an exclusive promotion we coordinated with AskGamblers, which unfortunately wasn't communicated to our support team at Softswiss. With the numerous campaigns we run, it's challenging to keep our support team updated on every detail. Recognizing this gap, I decided to create an account here to monitor and respond promptly to our players. I was aware of this issue at 7.29 pm and immediately contacted AskGamblers support for a resolution. If we had received your information sooner, I would have promptly transferred the free spins to your account. Please accept my sincere apologies for this inconvenience. I ask that you do not direct your displeasure towards any individual team member, as I am actively working to rectify the situation.

Hi Fiekie247, Line from ReadyCasino here - apologies for the technical issue, it has been fixed, and we are sitting ready to give you your freespin 35 + 15 extra for the mishap; please reply to the administrator in this thread or directly to me with the mail you registered with, and I will make sure you get your free spins.