drmanhatten

Just made a complaint, but i forgot to add screenshot .. i added it on a second complaint i hope that's not an issue.

Thank you, yes I’m going to make a new complaint with all the screenshots and all but im going to blur the sensitive information like IDs. The thing is that my mother don’t have s bankaccount in germany and so i can’t send them it, I already send the Thai Bank account of hers and they didn’t accept it. They want my stepdads documents because he gave my mother the money in cash. I will try my luck. Thank you

Thank you for the tip I hope that will solve the case

Yes, I’m still waiting for a reply back from the casino.. I’ve sent them documents of my mother. Unfortunately the complaint got rejected..

I’ve read this wrong, sorry my English is not perfect, it’s around 800 EUR.

Not all, some are my own savings. Yes, I did get it in cash and paid into my bank account and yes they’re refusing to withdraw.. frustrating

Yes they are multiple deposit overall around 800€

Yes, just got the email back..now they want Bank Statements and Identification Document of my Stepfather.. since he was the one who gave my Mother the Money... That's just ridiculous, because we are not even close or whatever. I'm going to make a complaint..frustrating.. should I send them Bank Statements also from my dead Grandma?..

Haha sure , if that’s gonna help

Thank you for your reply Exactly that’s the problem yes in the last E-mail I explained everything .. i still haven’t got a reply back from crazeplay casino but I’m going to send them a declaration form of my mother after they reply back.

Thank you for your answer:) Always in cash, which is normal in German households

Hey, thank you for your answer:) Yes I already send them all that.. but since I got the money as pocket money ..they want proof from my mother’s side.

Hey, thank you for your answer i have been exchanging emails since the 8th January now with Crazeplay Casino.. but still not fully successful verified yet.. And yes they asked a lot of verification documents..

Please close