niran

I just want to clarify and explain so everyone can see and understand how I came to my conclusion with the results as stated above! I went on evolution gaming baccarat and clicked on the history tab, then scrolled down to the dates of Oct 28, 2020 - Nov 02, 2020. I then took screen shots, and added all the winning amounts on the right. So as I am taking screen shots, I make sure that the bet at the very top of the history is added to the next screen shot at the bottom of the history, to prove that I'm not forging or hiding information, and proof of continuity!! So on these screen shots, I am starting from Oct 21, 2020, and at the top of the history you will see 11:04:26 am baccarat, bet=$700 CAD, win=$700 CAD. On this screen shot I added the total winning amount = $8186.75 CAD, and highlighted it at the top of the screen. The next screen shot as I take them, you will see 11:04:26 am at the bottom, and I don't include that bet in the addition of winning amounts, because I've already added it on the last screen shot. Now if I lost, clearly it's not a winning amount, so it doesn't matter, but I still show that loss for proof of continuity! The total for that second screen shot total winning amount = $6947.50 CAD, as highlighted. I did this procedure all the way up, adding every winning amount, I have 88 screen shots in total for the two weeks, like the examples below!! it took me hours and hours of work, but I had to do it! Otherwise, what's a claim without proof, right? And again I gamble one at a time and only play baccarat with funds I deposit! I just want to thank AskGamblers for providing a great service! And indeed, indebted to you guys!!

I have about 88 screen shots, of those two weeks of every bet like the one above that I showed you. if you want I could post all the screen shots here with the denomination of winning sum at the top. should I do that? sometimes mistakes happen!

Hey Afi4wins, After hours of taking meticulous screen shots of all my previous bets, and going through each bet one by one I have found the answer! also you super helped can't deny the facts!! So for the week of oct 28, 2020 to Nov, 2 2020: total bet sum=$779,916.15 CAD, Total winning amount=$329,840.92 CAD so, (779,916.15-329,840.92-0)*0.1= 45k since my max weekly Cashback is $7500 CAD that is what I'm owed And now I have come to find out the last week I didn't get paid the full Cashback, I got paid $4200 from 0ct 21 to oct 27: Total bet sum = $678, 355.2 CAD winning on bet= $285,968.20 CAD (678,355.20-285,968.20-0)*0.1= 39k , so my Cashback should of been $7500 CAD but was $4200 CAD. so I'm owed 7500-4200= $3300 CAD for oct 21 to 27, 2020 7500-697= $6803CAD for oct28 to Nov 2, 2020 If it wasn't for you and ask gamblers I don't know how I would of figured this out, but hey I guess its good karma, I guess!! the reason I chose King Billy was because they won the AskGamblers award last year!! let's see if the GREAT KING BILLY WILL HONOUR HIS PRINCE!!! Sincerely, Niran Kali

I actually play baccarat on evolution gaming, so luckily they have all of my bet history which I have individually screen shot! so that week my total bet sum was 775k, and the winning amount which I actually won and seen in my balance was around give or take 75k total for that week. thanks for helping me out, it means so much to me, I can't thank you enough and AskGamblers.com!!

what do you mean by net loss? can you explain that to me even further I'm a newbie to online casino terminology. thanks!

this is the last reply they sent me, about the Cashback Bonus details.

I will and I have thanks!

I play baccarat live, and if you look at the screen shot my total bet on oct 29 2020 was 627,748k.. so the math would still be around 700k - 80k - 0 (bonus) *10 = 75k... and I can only get 7500 max, so am I right on this, sir?

Hey, and thank you for welcoming to ask gamblers! why aren't you a fan of evolution table games? and I have provided the info so please take a look at what happened to me and see for yourself? also I would love for you to let me know if the logs that I have provided here would inform me of my balance before and after the bet, but why I say they do is bc evolution gaming knew exactly when I was asking in the chat! again thank you for replying to my question, you're a great help and appreciate you for that!!

when your talking about evolution baccarat for me that never happend, the bet went through and they took the bet and never paid me it was wierd, I have no way of explaining this I don't think anyone here has been through what I'm going through. just look below for the proof!

this is what I got from my vip rep! 'Thursday Cashback' Bonus conditions: The minimum net loss amount* (minus issued bonus and withdrawal sum) placed in the period from Thursday 00:00 till Wednesday 23:59 is €/$500 (750AU$/CAD); The minimum deposits sum placed in the period from Thursday 00:00 till Wednesday 23:59 is €/$500 (750AU$/CAD); The refund is calculated using the formula for my status: (pot** - winning amount - received bonuses***) × 0.1; Unavailable for Cryptocurrencies; Wager Free / No Max Win; net loss* = (total bet amount - total winning bet amount); pot** is the total bet sum; received bonuses***: the cashback bonus for the previous week, 'points for money' bonus, and canceled bonuses are not taken in count. the max Cashback I can get is 7500, now looking at my bet history last week my total bet was $774,342.47 cad, and I won 80k, I also withdrew 8k but I deposited the 8k back! but mind you guys I lost it all. so isn't the math (774,342.47-80,000-0)×.1= 76,634.25 CAD today I got $697 dollars, I should of got $7500, right? can anyone help me with this please??

also these are the logs King Billy provided me with but cut out what my balance was and they are refusing to show it to me, on the logs here its like they are editing it out and only showing me what they want me to see? are these what gaming logs look like and do they show the balance on baccarat before and after each bet. the reason why is say yes is because of the chat log I have above the support at evolution is obviously telling me my balance after every time I bet and before? soo what is going on here, I'm soo confused can anyone helppppp pleaseeeee!!!

On October 18, 2020 i experienced a gaming glitch from Evolution Gaming, I made two bets of $1500 CAD each at the time and I had won both times, my balance was $30,859.25 CAD before I bet which my claim is supported by the chat with evolution gaming below. And after I was not credited the $3000 CAD I had stopped playing and messaged King Billy Casino support team about the software glitch, and that I would want the game logs from evolution gaming to support my claim. One of the support staff messaged me back and said there was no glitch, and still did not provide me with the game logs. When I contacted King Billy Casino support about it they asked me to contact evolution gaming support to find out from them and get the answer. I contacted Evolution Gaming support which I have a screen shot of, Jason said that my balance before I bet $1500 CAD twice was in fact 30,859.25 CAD which is provided below at game# 23:22:41 . Then when I bet the first bet of 1500 which is below game# 23:23:33 my balance was still at $30,859.25 CAD. then I asked him after I bet the 2nd 1500 bet which is game# 23:24:00 what was my balance and he said again that my balance was $30,859.25 CAD. So obviously there was a glitch in the system, I messaged King Billy Support with my proof of the screen shots.

hey has anyone been through gaming glitch. I played baccarat on evolution gaming and bet $1500, so took the money for the bet, and when I won they never paid me out the $3000. now I have complained to the casino and asked for system logs! has anyone ever seen system logs for baccarat before? and if so from evolution gaming? i have a screenshot of the win on the history, meaning I actually placed a bet of 1500 and won 3000. can anyone help, pleaseeeee!!!!!!