petitegamer

Yes unfortunetly, entry into the initial competition has closed.

Me too, and everyone else too, so stay in the group and we can stand a chance to win it, blindfolded or not. 😜

Good day 
I'm seeking information on the process of INTERAC for withdrawal of funds. I was under the assumption that this would be e-transfer  but I'm getting mixed messages. Does anyone know how long this process takes to receive funds via this method ?

I can't say for others, but for me, I do not like any casino belonging to Equinox, so I always avoid them. Same goes for many other casino groups too. I only play at casinos belonging to Direx NV and N1 Interactive. Used to play at casinos belonging to Joc Solutions, Mirage and a few others, but have stopped since.
As to the ratings given by Askgamblers, I am not in any position to say anything about them, but hopefully the admin side can elaborate for you.

Hello mate. La Fiesta  casino is not promoted here in askgamblers. I know which casino your are talking about. I dont know about superlines casino can you give us some insight?

I also don't understand why Askgamblers is promoting casinos who are blacklisted almost everywhere.
For example Africasino ( rated 7.1), Casino superlines (7.8), La fiesta (7.6) and Nordica casino (7.8) 
Besides all the complaints other reputable review sites claim the group where these casinos belong to have been caught running pirated software on a private server. I don't read anything about it on Askgamblers and more crazy Askgamblers is recommending these casinos. And than I did not even mention other reputable review sites claim the spamming.
Maybe the other review sites are all wrong.  I would be very interested to hear why Askgamblers is recommending these casinos.
 
Best regards,
Porka

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Hello there  Im new in here, ben posting some complains and reviews. finally Im starting to learn the style this place require in order to get published. 
Hopefully i will be writing more reviews based on my experience with online casinos. 
And at the same time learn from other players experiences to Avoid having hard time trying to withdrawal or any other issue that might other players faced in the past. 
Pleased to meet this community. i did not know it was so big. 
regards from Canada.

Okay so I decided to create this guide with the hopes of it becoming a sticky thread for all newbies to the online slots world, to read as we deal with the same topics repeatedly and the same answers/advice are given repeatedly. Not that we do not want to help, but these would prevent you from getting into situations before its too late, or blaming casinos when you were in the wrong.
 
Signing up or Registration
 
Registration – Please carefully read the general terms and conditions about every "Right" the casino has and please note that you accepted these terms upon signing up, which means you are saying you are okay with it and agree with what the casino state about what they can and cannot do.
No Deposit bonuses/Signup bonus – Many players are still NDB (No Deposit Bonus) hunters and register simply for these reasons. Please read the NDB/Signup Bonus terms carefully to make sure your country is eligible to receive the NDB/Signup bonus. We had many players getting upset about this factor and then end up closing their accounts immediately out of anger which leads to SE (Self Exclusion) at times. which I will address later in this thread. However, we do have instances where a casino does not list the eligible countries that can or cannot receive the NDB/Signup bonuses.  
More than one player in 1 house hold – Many casinos only allow one player per house/IP address to register at a casino. You can ask a casino if you and your partner/sibling who stays together can both signup and some casinos would give the "Ok". Just make sure you have this in written confirmation via email or something and not live chat.  
 
Claiming Bonuses
 
Read the bonus terms carefully before claiming any bonuses and look for the following pointers when reading the bonuses rules:
Wagering – Many casinos have increased their wagering on bonuses lately which makes bonus wagering very difficult to complete these days. Decide whether the wagering attach to the bonus is high or low for you since you know your game play and strategies. Many factors can influence whether you will be able to meet wagering, which is the x amount of wagering, game providers availability and deposit amount just to name a few. Also note that wagering for "certain countries" are higher than others. For me personally I think wagering between x35 – x50 on the "Bonus" amount "Only" is reasonable and fair.  
Max Bet – 99% of casinos have a max bet rule in place when claiming a bonus. Note what the max bet is for the specific casinos as it can range anything from 1 – 5 euro/$ per spin. Deposit methods can affect the max bet as well as some casinos limit the max bet rule between 1 – 2 euro per spin for deposits using e-wallets, however that same casinos allow a max bet up to 5 euro per spin for credit card/Alternative deposits. Even though a casino state the max bet rule another tricky rule in the terms that we tend to miss is the coin value. Some casinos state that the max "Coin domination/value" should be $0.20 or $0.50 per spin which means if you want to bet higher you would need to adjust the "Level" portion in the slot if the coin domination/value limit is reached according to the terms. If you breach the Max bet rule and it is stated in their terms, you do not have a case, period. There are some casinos who you can explain your situation if it was a mistake and they do sometimes make exceptions.  
 
Deposit methods – Many casinos lately have restricted the claiming of bonuses using e-wallet deposit methods such as Neteller, Skrill etc. Note they mention these 2 as they are most popular, but that also means any other form of e-wallets are not eligible to claim bonuses. I have seen a lot of players complain that they did not receive the bonus simply because they did not read the terms before claiming the bonus and the deposit has already been made. Also make sure you deposit using your own card, do not use your parents or any other siblings credit card to make deposits as this would cause a problem during verification which in the end results in to winnings not being paid out.  
Deposit Methods Additional Info – Many deposits are available from Casinos or let's say most casinos have the same deposit methods available, however the country that you reside in has the influence on what deposit methods are available and the same counts for withdrawals. So, for instance if AskGamblers website state deposit by phone which is "Boku" is available at that specific casino it does not mean that it will be available for all players, as that is depending on your country. Deposit by phone is mostly available for the UK players basically as an example.
 
 Max Cash-Out – Many players claim bonuses and after they complete wager, they tend to withdraw immediately. Some players are left with substantial amounts only to find out they can only get x2 the bonus amount (Casinos like "Viks" casino and "Quasar Gaming" have this rule) or x10 their deposit (Gametech Group Casino - https://www.askgamblers.com/owner/game-tech-group-n-v-casinos have this rule). I understand this is frustrating and upsetting, but the problem is with the player itself. Stop blaming casinos because you could not do the simplest thing in the world which is just take 5 minutes to read the bonus terms.  
 
Restricted Games – Please check which games are allowed and not allowed to be played with bonus funds. Some casinos have a feature where bonus money is not even visible on the restricted games, but other casinos bonus money will show on restricted games. In many instances these would not lead to confiscation of winnings, it just that it would not count towards wagering. They also have a term where they would say that bets place on all "Other" games other that "Slot machines" will be deemed in violation of the terms and condition and your bonus winnings will be voided – So watch out for this one.  
Double up feature – The only thing to say here is that this will not counts towards wagering.  
 
Cashable and Non-Cashable bonuses – This one is another tricky one, some people call it a "Sticky bonus". This just means where you receive the bonus you can use it to place bets and for wagering purposes, but the bonus amount can never be withdrawn. I find this term ridiculous and always avoid this type of bonuses.  
Bonus Abuse – This is a very complex/broad subject but mention the basic ones (Thanks for forum members tips which I included on this one), the rest you can do your own research about the rest associated with bonus abuse as we all have different opinions
     - Bonus per player, per account, per IP address etc. If you take that same bonus twice or more times, using different accounts under your name, then it's an abuse.    - Claiming free spins offers – Deposit to get free spins and withdrawing deposit after claiming free spins but continue to play free spins is also some form of bonus abuse.    - Accumulating bonus rounds and start playing them when your bonus balance reach zero, and you win those money as real cash.    - Anything you can think of that disadvantages the house (Casino).  
Bonus wagering period – This never really is a problem, but just make sure you complete you bonus wagering with the set time frame the casino provided. This can range anything from 3 – 30 days otherwise winnings will be voided.  
There are other bonus terms that I have not mentioned but I think the above ones are the most important as these could affect you in terms of confiscation of your winnings should you breach any of them.
 
Verification
This is pretty much standard for a casino to ask for some form of Identification, proof of address and proof of deposit when requesting a withdrawal. Depending on the amount win, some casinos might not need documents, however when a substantial amount has been won additional verification or security checks might be done which means a longer withdrawal time frame. Verification or KYC is necessary, however I feel when casinos ask for selfies with your ID next to you etc. in my opinion is just ridiculous. Also, I have noticed some casinos requesting your source of income to see where you get the money to make deposits etc. This seems standard and you would need to do it to get your withdrawal, however all of us have different opinions about this verification procedure.
 
Withdrawals
Many casinos have different withdrawal time frames and when you accept the general terms and conditions you have to a abide by them, by this I mean stop being impatient and complain that the casinos withdrawal time frames are the worst etc. As you knew this before you started playing provided you have read the terms and condition. You decided to deposit and play so then wait for your money, eventually it will come unless you breached some rule, or the casino is a rogue casino.
Here are some of the tips you should note when it comes to withdrawals at casinos:
Verification – This is standard procedure and you have to do this if the casino request it.  
Time-frames – This one I feel can be interpreted in many ways but let me give you my version of how I view things. When a casino says e-wallets 0 – 1 or 0 – 24 hours. This means that the casinos use that time-frame to process your withdrawal and after it being processed your money should be instantly available. Credit cards that state 3 – 7 business days and this is where some newbies get this wrong – This simply state the time frame they take to process the payment to your card, it does not mean you will get your money within 3 – 7 days, however this is possible. Prepare yourself for the longest waiting period to avoid becoming impatient and upset – So if a casino says 3 – 7 days expect to get it in 10 days max, however you can get it within 4 days, but sometimes casinos just stretch it to process it on the last day possible with the hopes you would reverse the withdrawal and continue to play. This technique of casinos sometimes works. So, if they process your withdrawal it can take another 3 – 5 days to hit your account based on your location and the banks in your country as they have internal controls with foreign currency. There are however hiccups with payment providers/processors etc. but these are at times out of the casinos control. My best is advice is "Patience".  
Reversing Withdrawals – With the timeframes explanation I just gave above and being impatient, players tend to reverse their withdrawals. They continue playing and end up losing their winnings. Stop blaming casinos as this is your own fault that you lost the funds. You made the decision to reverse the withdrawal. If you really need to play, make a deposit at another casino or sister website and play there while you patiently wait for you withdrawal. Some casinos have the lock feature, so lock down your withdrawal so you do not reverse the withdrawal or play at other casinos which has quicker withdrawal time frames of 0 – 1 hour instead of days. The key here is "Patience" or take time and read this article - https://www.askgamblers.com/forum/topic/1940-how-to-resist-on-reversing-a-withdrawal/  
 
 
Self-Exclusion
Self-Exclusion is a big thing these days and most cases substantial amounts are involved that are being confiscated. There are at times very little that us forum members or even AskGamblers can do when a player self-excluded and played at a sister website or similar, as we know the result and of course the house is kind of right. However, I think it's bad that a casino only realizes the self-exclusion portion on a player profile once it reaches withdrawal stage, because I feel they should have something in place that can detect that you self-excluded upon registration or before you even make your first deposit. People with gambling problems tend to self-exclude but the alternative is to read this guide - https://www.askgamblers.com/forum/topic/2152-sos-i-am-addicted-to-gambling-what-to-do/ . My advice is to keep your casino account open and do not play there anymore, because even if you request a permanent account closure, some casinos tend to self-exclude you without you knowing it and this would cause problems in future since you opened another account at their sister website or something.

@Admins - Not sure if the above post is somewhere on the forum - if it is, this can be removed or not - Maybe you guys can suggest a better title for it? @Valdes - maybe you can add it in your signature or I can add it in mine so it can be constantly visible?
 
@All other active forum members - Any tips in any of the above mentioned post can be send in PM and I will amend the post provided it will stay on the forum. We can update it as we go along.
 
Also do you think this guide can be useful? Not sure if people would catch newbies attention?

Here's an update for you @tonyxc. Your new AGCCS case has just been reviewed and processed. Link here: 
Melbet Casino - Closed the account and confiscated winnings but refused to refund my deposit
Pls make sure to follow strictly all AGCCS guidelines and cooperate to our Complaint Team. Thanks and good luck!

Hi @tonyxc, 
I see... Feel free to submit a new AGCCS case but this time, please make sure to explain everything in greater details as well as to explicitly clarify that you are claiming refund of deposit not winnings. Good luck!

Hi ValDes,
 
1.  I used the Casino product - live dealer baccarat.
2. This all happened on 19-20 Oct.  depending on the timezone.   On 19th Oct my balance was $1200 USD, I played and lost all the money. So I made 2 new deposits via bitcoin for a total of $1132 USD and I played and won some money to make the last balance $2205 USD.   This is when i tried to withdraw money and was rejected - this is when the Security team blocked my account and the balance was still $2205.       
They are saying my deposit had been return, but they have not!!!!!   
A. How do they know what crypto address is?
B: I have asked them to prove to me and show me the refund transaction!  It is not hard just to look at my accounts transaction history - prove to me the refund!!!
I can show you my 2 crypto accounts that i used for the depositing to Melbet - they do not show any deposits from anybody since 19Oct.
"In the aforementioned circumstances balances on customers’ accounts shall be refunded after an investigation has been concluded. The balance shall be calculated excluding any unfair profits generated. The bookmaker reserves the right not to reimburse the bettor for any service charges imposed by payment systems while depositing and/or withdrawing monies from the M***** account."
Melbet needs to refund me $1132USD - fair and square. no????   I played live dealer baccarat - how can i win fraudulently on that !!!!!  
And why did the Security team come up with some lie about me fraudulently placing sports bets!!!! 
Melbet just need to allow me to log in and withdraw my money - and we can close this issue but as always, the customer always has to fight whenever its withdrawal time.
 
 

Hey again and thanks for the additional info presented. 
Few questions if you don't mind: 
1/ Could you please clarify whether you used the Operator's Sportsbook OR Casino product (or both). It's really important to know cause AGCCS rules says only casino related complaints are being handled. 
2/ Despite the multi-account accusations, if NOT lost already, your deposit must be duly returned. As far as I understand here, the Operator is claiming your deposit has already been refunded? If so pls provide further info. 
Thanks.  

Hi ValDes...
My complaint was rejected on the grounds of multiple accounts. I forgot to include the lines in the T&Cs ;
Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:.
bet cancellation; closure of the customer’s account. Money that has been deposited into the account will be refunded. filing a claim to a law-enforcement agency. and
The bookmaker reserves the right to close a betting account immediately and void any bets placed thereon should the bookmaker establish that:
when the bettor placed the bet, they had information on the result of the corresponding event; the bettor was able to influence the outcome due to their participation in the match (sportspeople, coaches, referees, etc.) or because they acted on behalf of participants; bets were placed by a group of bettors acting in concert (as a syndicate) in order to exceed the limits setby the bookmaker; one bettor has a few betting accounts (multiple registration); the bettor is suspected of using special software or hardware facilitating automated betting; unfair means were used to obtain information or circumvent restrictions imposed by the bookmaker. In the aforementioned circumstances balances on customers’ accounts shall be refunded after an investigation has been concluded. The balance shall be calculated excluding any unfair profits generated. The bookmaker reserves the right not to reimburse the bettor for any service charges imposed by payment systems while depositing and/or withdrawing monies from the M***** account. Maybe the above would have swayed the moderator to accept my complaint.  I do understand that having multiple accounts was wrong.  I always accept no bonus - so i was never abusing that part of the casino. I only played live dealer casino.   Their security team had the nerve to say i was fraudulent due to my sports bets!!!!!! - I never placed any sports bet ever!
Its always a David vs Goliath when dealing with these operators.
The casino is Melbet Casino

Hey there @tonyxc and thanks for sharing your story with us. 
Considering the nature of your dispute I'd recommend you to consider using AGCCS. Still, in order to assist best, pls share the name of the Operator we that we could help with some quick advice. 
Thanks.