Hello community.
Let me start the short story before get you in the main question of this post.
Today i was trying to get some answers regardless 7BitCasino and the way they grant the free spins and its value. by my experience, most of casinos free spins are a bad joke, if you know what i mean, the value per spin goes from 1 cent to 25 cents maxim, with some weird exceptions.
Why i was interested on this? well i just got one email offering me 50 Free spins if i made a deposit of 20$. I did proceed to make a deposit and submit the bonus code as well. Then I got 50% bonus plus 50 free spins; i never received one email explaining me what are the games i have access to the free spins, neither the value of the 50% bonus bet.
As experienced player I believe, that i have the legit right as any other player to get all those answers responded as soon as possible in order to know what i was getting in to, right? Also i noticed that for some reason i was not able to copy the chat i was having with the agent or enable send by mail the transcript.
I started to feel concern about the way the conversation was being handled. And i proceed to request more than 3 times the customer service agent to email me the transcript.
Apart from the transcript i took me 25 minutes to get the list of games that i was entitled to play the 50 free spins. It turned out that the spins were not activated at all on the games i was told, neither in the casino bonus page.
At the end the agent asked me to send him my private information with detailed explanation about why i need the transcript.
I felt offended because this was the first time i get this requirement to get a copy of a conversation that by right i think i have to. so far this was the first time i get some one asking me for all that in order to get the chat log.
Is this new now on casinos to get your private information to get your customer service conversation copy?
after that i decided to cancel the free spins, the 50% bonus and send them one email demanding to reimburse the money back to my account.
Does anybody else had experience this bizzard experience on 7BitCasino?
regards.
petit.
I reached customer service and asked for what are the games i have acces