TheAverageGuy

Those things people used to forge or hide often enough to keep you in business ?
 

Obviously a misunderstanding, they said "highly recommended"
 
?

i am waiting to hear from them what their issue is, they said they dont run into it often and think it possibly is a technical issue from their end. I would hope they would know / advise me where to put the dashes and breaks in account numbers if need be lol. For the first few conversations they couldn't get over the fact that my account number is 12 digits, they kept wanting a 7 digit account number lol. We will see what the next update is hopefully sooner than later.

Those things people used to forge or hide often enough to keep you in business ?
 

Come on now, a little credit.. I'm so much more danger bay than Due south.. 
That guy with the wind blowing through his hair as he raced off in the boat to rescue the tourists who hadn't heeded his warning about the coming storm, yeah... I was the bald guy in coveralls who filled the tank on that boat off camera.. but then we had beer eh..
 
 
 

It's cute how I'm like your honourary token Canadian friend. It's cool, I had summer girlfriend from the states back in the day and that's why no one had met her, maybe it was you.. I wouldn't know.. I didn't meet her either ?

for canadian's we have a SWIFT code, can be googled by bank name.
then the format tends to be 
Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 
Swift Code for TD is TDOMCATTOR
so if for example   bank 00219 transit 003 acct 7483920
 
TDOMCATTOR
002190037483920
 
will email you a cheat sheet. 
Just as another aside, make sure it's not US funds, most times if it is it has to go through an intermediary branch in the US first which is another swift code and a fee ?

I'm still ready to report for active duty when "Team AG" form an unstoppable slots battling force ready to take on all comers, far and wide, in a battle to the death of our free credits or internet connections. ?
Assuming we have matching jackets.. maybe bandannas, heavy gold rings and chains, al'a Mr. T.. you know.. SCARY!
I Pity da fools!

Yes.. yes it can I.e. “I gave you 20 super spins on x slot” ($1) turns out to be “here have 20 $5 mega ultra duper awesome spins” 
hea not just a pretty face, he makes adorable mistakes too ?

It's cute how I'm like your honourary token Canadian friend. It's cool, I had summer girlfriend from the states back in the day and that's why no one had met her, maybe it was you.. I wouldn't know.. I didn't meet her either ?

Haha, there you are! We replied at the same time.

thank you all for the advice ! i am trying to work with them to sort it out and hopefully in the next 24/48 hours it'll be resolved. I will update you here when it all works out (even if you dont care, i still will as my a celebratory post lol)

for canadian's we have a SWIFT code, can be googled by bank name.
then the format tends to be 
Transit number (e.g. branch code eg. BSB) 5 Digits 
Financial institution number (e.g. IN number) 3 digits 
Account number (up to 12 digits) 
Swift Code for TD is TDOMCATTOR
so if for example   bank 00219 transit 003 acct 7483920
 
TDOMCATTOR
002190037483920
 
will email you a cheat sheet. 
Just as another aside, make sure it's not US funds, most times if it is it has to go through an intermediary branch in the US first which is another swift code and a fee ?

Normally a decent casino, so I'd maybe look at getting @TheAverageGuy to help share any of his Canadian wisdom and/or common issues (that's if he has remembered how to withdraw)

That's the thing - we've seen casino's have, for example, a duty re Money Laundering and in some VERY recent decisions, we've seen they don't even have a Money Laundering Reporting Officer. These things will only really be tested upon a UKGC investigation, whereby they'll look at the staff training etc as well - the full shabang. 
Good point re TAG - the politics at the time is crucial - right now there is a huge focus on this and 'Well, we asked them if the weather was nice and if they had enough money for the weekly baked beans shop', may not cut it. 
Always been the argument about setting rigid, minimum standards for companies to follow - they'll meet it and go no further. Job's a good 'un. 
Seems they've done ELEMENTS of what's expected but, as to whether the above discharges their responsibilities, is a matter of debate.  

The question as I see it, based on their clever bit of legal-speak, becomes "are their responsible gambling policies sufficient in achieving the required due diligence  to satisfy the standards of their licensing and are there any weaknesses that were clearly overlooked or "good enough to pass the bar" that in fact allowed them to ignore very clear and obvious signs of a player who was above their limits, beyond their means and out of their depth emotionally?
Previous decisions I've read on such matters held the casinos to task for far, far less "warning signs" than mentioned resulting in rather large financial levies against the sites who were given opportunity to revamp/create internal policies as required and have appropriately trained and experienced individuals working the necessary roles in the company to adequately fulfill the terms of their licensing rather than just pay it lip service. Those who were on second and third opportunities at times have had licenses pulled and doors shuttered..
Of course it entirely depends on who is hearing the case being made, their own particular viewpoint and political/professional stake to be gained in the outcome.
Obviously "Well I'm playing elsewhere.. so obviously the clear signs of an out of control player should just be ignored, keep perusing me, I just need a little more sugar to sweeten the pot" is WEAK as can be while claiming they acted in the best interest of the player. "What? I stopped slapping her aound and she went right over to bob's house and he hit her too.. it's pretty obvious she just enjoys rough role play..nothing to see here"
Best of luck in the continued journey ?

I hope Conor's reading this and adding bonus's to accounts, whilst partaking in Sunday beverages, as well. Those blurry, beer filed eyes, coupled with trigger happy keyboard fingers, can only mean one thing: £££££££££ $$$$$$$$$$$

Few points:
Why have they referred you to an ADR like IBAS? - they will not touch a case regarding the adherence to the responsible gambling element of the LCCP. It's a regulatory matter, not a transactional dispute. 
To be fair to the casino:
If there is an element of them 'reaching out' to the player, asking questions...then that would be a plus point, so to speak for them. Casumo, to add context, were criticised for not even contacting the player when they ought to have.  From the above, this appears to have been what happened? 
This is also KEY - it's, in many ways irrelevant that your son had a gambling problem in the end - the key is whether their policies and procedures were reasonable to A. Identify him as requiring a follow up and then B. Upon following up, if the policies were sufficient and the decision based upon sufficient scrutiny,  to allow him to continue. That's a question only a regulator can take a view on IMHO - but sadly one that will probably not. 
The only thing that, depending on their policies, that could be lacking is the lack of a SOW/SOF on the back of this. The UKGC view, could - and i say could- be that it's all very well asking someone 'are you OK?' but there has to be something else behind this such as a SOW/SOF (depending on the circumstances)
The VIP element is missing - certainly, as i stated before, the due diligence should be higher for a player if the casino puts them in this bracket. As is the contact after account closure, which may go in your favour. 
Apologies if I'm contradicting previous statements but as you can imagine, the area is a mine-field and even I constantly swivel over this: each is a case by case basis - when i started as a wet behind the ears Auditor, we'd get accused of 'Not finding the fraud' by clients but at the end of the day, our policies and procedures were reasonable and therefore we couldn't be charged should one have occurred; hence, my mild casino sympathy in this respect. 
Personal view? - you've made the UKGC aware and that's as far as I can see it going pal. If it was me as the casino, given the bonus requests, the constant account closures, the heavy losses in short periods, I'd probably have suspended the account until a SOF/SOW came through. Or, hedged my bets and closed the account if I had real worries: again, the issue is that some people are wealthy and losing 100k a year is the same as Jo Punter losing 200 quid. 

Yes.. yes it can I.e. “I gave you 20 super spins on x slot” ($1) turns out to be “here have 20 $5 mega ultra duper awesome spins” 
hea not just a pretty face, he makes adorable mistakes too ?

Hey @TheAverageGuy... who knows! It might just be haha
Given the fact my grammatical errors seem to be all too common it would be a pretty quick competition though!
 
Hey @pinnit2015
 
Not the first, and can guarantee won't be the last either - happy to help regardless ?
The lack of quickspin comes down to a few things, and depends on the game provider.
So, NetEnt for example, this was due to the location our NetEnt games were hosted from. In this case, Alderny. Which means the quickspin function cannot be enabled due to regulation issues.
There is plans to change the hosting location in the future, but this is more a long term plan than a quick fix.
I hope this clarifies it for you 
 
 
Conor 

I also promised I’d keep their poor proofreading just between us 
 

I wouldn’t feel right outing a site I play at and plan to review honestly in return for 25 quickspin spins from them and $5 from AG ? 

Glad to hear it, I’m not above showing the sites I have interludes with some of  the goods, but I like to believe I’m still high class enough to warrant the good spins ?
 

Unrelated: thanks for the tag, in the process of packing and planning for an upcoming move so not as On the ball as I typically am ;1)
 
cheers!

I went tourney based , but either or I’d like to see a cap on entries to avoid someone being able to buy the win easily. Say max 5 screenshots on tourney based with the best 5 of your entries being counted? 
 
Otherwise it boils down to who an afford to play the most..