Poker & Video Poker
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By aff1_weisscasino · Posted
I'll be brief and quick, WEFT tokens can be exchanged for various bonuses. Go to the Promotions-WEFT section and select the bonus you want to receive.😇 -
By cocopop3011 · Posted
@Atsejjj Could you try and make your writing smaller in your next post please? I wish I could help you here but unfortunately, our complaints don't accept multiple account cases. What was their rule for sister casinos? Does it actually say you can't have a sister account? Are you sure no one else with your IP has not made another account? Just trying to run through some options here,. -
By cocopop3011 · Posted
News - I will be introducing a new badge to the forum, PREMIUM PLUS! This will be a new badge for our already premium members to work towards, which is why earning Admin Points has never been more important. Watch this space for more info soon. -
Hi, To answer the question above: yes, I am absolutely certain that I have never had another account on this casino or any platform related to Deloro casino, I don’t even have an account with their sister Heat casino. I even went back and checked my bank statements to make sure I had never deposited there before. The only deposits I ever made with this casino are the 14 deposits starting on February 19, totaling a little over €3,300. I’ve been playing online for more than 20 years, usually on a few casinos that I know well, and I rarely open accounts elsewhere. When I do try a new casino, I often use the “forgot password” option first, just to check whether I might already have registered there in the past. I also tend to keep screenshots of deposits and conversations with support, precisely because situations like this can happen and players can suddenly lose access to their accounts. In this case I’m glad I did, because once my account was closed I could no longer access my transaction history or account information. Another thing that confuses me is the idea of “related casinos”. If a company operates several different brands, is it actually forbidden for players to have accounts on more than one of them? From what I understand, many casino groups operate several sites and players can register on each one separately. In any case, this is not even my situation, as I have never played on any other site belonging to this group. I also checked their license and it seems to exist only since 2023, so the history is not very long either. I would also like to add something from my professional perspective. I work in a field where client records and identity verification are very important. When a new client registers with their name, surname and date of birth, the system usually detects immediately if that person already exists in the database. That’s why I find it difficult to understand how something like this could suddenly appear after several days of activity and multiple deposits, especially when my passport had already been approved during the KYC process, why the problems are coming with big wins and big withdrawals ? Finally, one thing I still don’t understand is why players lose all access to their accounts and records in situations like this. It seems reasonable that players should at least be able to see their own transaction history. Have a nice and lucky day -
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