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By Flatzem888 · Posted
you may have broken the bonus rule in terms of playing above the bet size or played games that are not allowed during bonus. Some casinos will stop you from making such spins but others won't and then you get a surprise when the wagering is finished. -
@prish15 The casino may have shown proof to the Askgamblers team that you broke the casino/bonus terms and hence your complaint was rejected. Unfortunately, the AGCCS team is not obliged to show you the proof/s submitted to them by the casino. -
Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. Kindly note that after careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not complying with the AGCCS Guidelines, section Violation of casino or bonus terms and, therefore, it is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory This was the reason given to me by askgamblers, which made no sense because my account was blocked and not paid winnings. Betplays never mentioned any rules broken about bonus terms so I do not know why askgamblers descided to email me this -
By Flatzem888 · Posted
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@mrleecroft Hi there and welcome to the casino. Since Ignition Casino is not listed at Askgamblers, you cannot file a complaint here unfortunately, but you can always try at other forum websites. Anyhow, maybe someone here who has experienced a similar incident as you may be able to give some comments. 😇
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