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[IM82]

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[cocopop3011]

@IM82 Did you check your account?

[IM82]

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[IM82]

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[V_Bet]

Dear customer,

According to our terms and conditions and for security reasons the company has the right to request any additional document at any time.
In order to fully verify your account, we kindly request to send all the additional documents as per our CS team request.

The customer account is blocked due to his refusal to send the additional documents.

[cocopop3011]

@IM82 You can now follow the instructions as posted above. 

[pinnit2015]

Along those lines but more if w/d request put through, one of the better 'rules' by the UKGC regarding additional information

 

 

[IM82]

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[IM82]

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[IM82]

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[IM82]

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[cocopop3011]

52 minutes ago, IM82 said:

Exactly, my friend, as I explained in my messages above

If the site has asked for all this information before I deposit, I would have sent everything. But not. They confirmed that everything was completely checked for deposits, games and withdrawals. I asked if anything else would be needed, they said

The reason for the block was solely and exclusively because I placed approximately 5 bets, and made a profit. Just this. For this reason, not even the support team knew the reason for the block, the night it happened, my first night playing

As the screenshot above, the reason they claimed was the pending address verification, just. I sent it. They ignored me for days. Only after I made the case public, did they answer this above, 10 days later, inventing to ask for these various absurd things that in 10 days they did not ask for.

Certainly, if I were stupid and stupid to send this, I was asked for more, then more, until I was forced to send nude photos

They asked for things and I kept sending them, they kept asking until I got tired and saying NO, then they came here and answered my topic

That simple. Blocked because I made a profit. It is a site that only accepts losing users. Those who win, block and demand a thousand things, if the person does not want to send, offer a refund of the deposit. Just this. In this way, anyone can become rich by setting up a gambling company, only accepting losing users and not paying the winners. And it was little money, imagine if it was a lot
 

What exactly are the additional documents they have asked for? Can you tell us?

[IM82]

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[cocopop3011]

14 hours ago, IM82 said:

 

Hello Friend. They had already informed me at the beginning that to verify the account send photos with documentation to check name / age / address. 
I sent it, they said that the account was completely verified for deposits / games / withdrawals, that nothing more would be needed. I believed it. 
I deposited, played, won a little and blocked. And the lies started. First, they said that the account was blocked only because proof of address was 
pending (lie, it had already been verified and the status of this was VERIFIED). They started asking for new proof of address, new documents, until 
they reached the point of asking for a video film similar to a selfie holding a document, a electricity bill, holding a newspaper where you can see the exact 
day of today and everything else absurd. They would keep asking for more things, until I said I wouldn't send. I believe they would request nudes soon. 
This happened, I got tired and said I would not send anything else. And then, after 10 days, they came here on the forum to reply that the account was 
blocked because I refused to send anything

<SNIP>

 

I have removed your comments as we simply cannot allow that here unless you can provide us with rick solid evidence your account was verified.  I would suggest if you are unhappy with following the advise from the rep above that you open a complaint at AG and provide all the evidence that you have so far. 

[IM82]

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[IM82]

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[ValDes]

7 hours ago, IM82 said:

Did you delete my message? Really?

Friend, I can assure you that I do not deposit any money on any website until I have my account fully verified. This was done at VBET. I only deposited when they confirmed that everything was verified

So, you discredit me and believe in the casino, is that it? Or did you receive money for this? I don't want to believe this. Do you really believe that I would publish my case externally, if I was not sure of everything I did?

Friend, you're playing their dirty game

Hi there, 

I can see you have already submitted 5 complaints referring to the disputed issue with vbet, all of them rejected of course, simply because AskGamblers Complaints Team is not dealing with sports betting cases. 

Totally agree with @cocopop3011 of course, you must wait until your case/complaint is being reviewed and decided by the operator prior rushing with all these bold, red-text alerts and whatnot. At least make sure to refer the matter to the relevant regulatory body and/or ADR entity.  

[cocopop3011]

8 hours ago, IM82 said:

Did you delete my message? Really?

Friend, I can assure you that I do not deposit any money on any website until I have my account fully verified. This was done at VBET. I only deposited when they confirmed that everything was verified

So, you discredit me and believe in the casino, is that it? Or did you receive money for this? I don't want to believe this. Do you really believe that I would publish my case externally, if I was not sure of everything I did?

Friend, you're playing their dirty game

I can assure you I do not receive any more for it and only have the forums best interest at heart. My bad about the complaint i forgot it was sports betting related. I believe the best advise has now been given above.,

[IM82]

Hi moderators, please you can to remove or suspend this my topic on forum?

I opened one ticket of support on VBet and they ask for me to remove the topic for to continue with my complaint in to try resolution

And if in future this not to be resolved, I write again here for update you or ask for you to reactivate the same topic here

Thank you

[ValDes]

On 4/18/2020 at 1:50 AM, IM82 said:

Hi moderators, please you can to remove or suspend this my topic on forum?

I opened one ticket of support on VBet and they ask for me to remove the topic for to continue with my complaint in to try resolution

And if in future this not to be resolved, I write again here for update you or ask for you to reactivate the same topic here

Thank you

Hi there, 

Well, going back and removing your posts as well as forum title is the worst possible thing to do considering the situation. 

If the operator asked you to pull down your forum topic here there are other ways to do that instead of deleting back and forth, you could simply contact us via forum PM or email...