CasinoMax denied my jackpot winnings and did not reapply the progressive jackpot to the machine

[420honey777]

I'll start by saying as a new player I have had an awful experience with this casino. 
They have software that glitches, deny players winnings and keep jackpot winnings for profit.
 I made a $40 deposit via bitcoin claiming a 200% match bonus. I played $8 a spin ($1 line 8 lines) at fruit frenzy on autoplay. 
I hit a random jackpot, the software stopped and I checked my rollover. Returning to the game autoplay resumed but unbeknownst to me the machine had automatically reset the bet to $25 a spin. 
This breaks the rules for playing on a bonus. Immediately I noticed and clicked stop and cancel autoplay. I contacted the casino right away for guidance on what to do next.  I told the host what happened and how the machine reset itself automatically to bet on all lines. The host assured me I would be ok and they would make a note on my file and I should continue with my playthrough. I did exactly that. 
After completing my playthrough and trying to cash out; again I contacted casino support with help for my withdrawal. The customer support agent directed me to make a note in the 'notes' section of the withdrawal request mentioning the software glitch and automatic reset. 
The following day after submitting my request for withdrawal, my request was denied with no mention to the software glitch and said 'notes'.
 I tried to contact the casino support and cashier department and explain the breach of max bet was at no fault of my own but software that freezes often and a machine that RESETS ITS BET TO PLAY ALL LINES.
The machine is designed to promote a breach of '$10 max-bet rule"
In addition to denying my withdrawal the casino sent out promotional emails advertising the jackpot winners.
Advertising a jackpot win that I did not collect. 
The Fruit Frenzy game holds a progressive jackpot, since I was unable to collect my winnings, one would expect the jackpot to be reapplied to the machine, but this did not happen. Casino Max kept the money for themselves, and when asked about where the winnings went and they were not reapplied to the game as a practice of 'fair gaming' they were unable to offer any explanation. 

[cocopop3011]

Wow, that is pretty ballsy of the casino! So they don't pay you the jackpot but advertise it like they have! For some reason I can't find this in our directory, not sure if my search engine is playing up because I'm sure we have it. 

I have noticed they are accredited by another forum though.  So, what exactly are support saying? 

[Fiekie247]

@420honey777 - So sorry to hear about what happened.

First of all - When you leave a game with certain providers and go out of the game and come back, it does not necessary keep your current setup in terms of playing 8 lines, however there are some providers that does this, but RTG is not one of them. So you placed the $25 bet without checking first whether you playing at 8 lines - Which means you could not have a case here. I understand you contact support and informed them you accidentally placed a $25 bet, however its at the casinos discretion whether they will make the exception, and give RTG casinos, they wouldn't just make the exception  like that.

2nd of All - Whenever you win the random jackpot and I discussed this in another topic, the Jackpot does not get reinstated for that specific game for a while on your profile. I hit the random jackpot on T-Rex and it took close to a year when I saw the Jackpot was re-instated. Also remember the jackpot not being re-instated was for you profile/account only, however others can see the jackpot.

Casinos max is not listed on AG, however they are in the Good Books by another affiliate. Just google them and you will find the right one.

I really hope they would reconsider this and I am not sure if they will. But your best bet would be to contact the rep on the other forum and maybe they can see if they can do anything.

Good Luck...

[cocopop3011]

@420honey777 What happened with this one? Any updates for us?