Trada Withdrawal Issue 😬

[Conor@Trada]

2 minutes ago, pinnit2015 said:

It’s, and Conor can correct, AG support now; not their previous ones who were Great.

Shame that the shift in platform removed VISA Direct

Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing

Wasn't aware about VISA Direct though, AFAIk, we're adding a bunch of new deposit and withdrawal methods this quarter. I'll check if that's on the list.

Conor

[m8ttslots]

3 minutes ago, Conor@Trada said:

Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing

 

Can I ask what happened to the old support staff? Seems like the likes of yourself made the cut and came along but i guess many didn't? or were they outsourced before?

[Conor@Trada]

Just now, m8ttslots said:

Can I ask what happened to the old support staff? Seems like the likes of yourself made the cut and came along but i guess many didn't? or were they outsourced before?

All support prior to migration was done in-house.

After migration, some of the team were absorbed into other roles (Content writing, Image design, Affiliate support etc)

Conor

[pinnit2015]

15 minutes ago, Conor@Trada said:

Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing

Wasn't aware about VISA Direct though, AFAIk, we're adding a bunch of new deposit and withdrawal methods this quarter. I'll check if that's on the list.

Conor

Prior to the change, if i deposited and withdrew via VISA, once approved it was in the account right away - i presume this meant VISA Direct - don't think AG use it/signed up to yet?

Seems a lot more casino's are using this (not sure how it works/if it costs x amount more or what it's dependant upon etc)

There's a thread here of all the ones i've noted that use it - must admit it does have a big attraction for those of us who can't use Trustly/Wallets etc

[m8ttslots]

8 minutes ago, Conor@Trada said:

All support prior to migration was done in-house.

After migration, some of the team were absorbed into other roles (Content writing, Image design, Affiliate support etc)

 

Thanks for the insight, It's reassuring to know that the old trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

Now I'm just hoping you can get me a positive response today ! 

[pinnit2015]

2 minutes ago, m8ttslots said:

Thanks for the insight, It's reassuring to know that the old Trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

Now I'm just hoping you can get me a positive response today ! 

AG may not be my favourite place but they're far from rogue - just improvements needed 

I've never had an issue when i played there with withdrawals etc - certainly never went to bed worrying about pending ones (though that would be one of the improvements - either remove the pending or at least, like Trada used to, allow a lock on it)

In another thread Mrs P plays at one of the brands and if she withdraws at 11pm, it's approved (well last 5) at 3am on the dot. 

[m8ttslots]

2 hours ago, pinnit2015 said:

AG may not be my favourite place but they're far from rogue - just improvements needed 

 

Tell me about it ....

[cocopop3011]

2 hours ago, m8ttslots said:

Thanks for the insight, It's reassuring to know that the old Trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

Now I'm just hoping you can get me a positive response today ! 

I knew Conor would be on this one for you straight away. So glad to hear it's being looked at and I'm sure you'll get a satisfactory respnse soon. You'll be enjoying those winnings in no time.

[m8ttslots]

3 minutes ago, cocopop3011 said:

I knew Conor would be on this one for you straight away. So glad to hear it's being looked at and I'm sure you'll get a satisfactory respnse soon. You'll be enjoying those winnings in no time.

Hopefully, if I was a gambling man, I wouldn't place my bets on it. . But I'm grateful for conor for looking into it!

[pinnit2015]

51 minutes ago, m8ttslots said:

Tell me about it ....

To be fair, that could mean they’re answering in 30 seconds! 
 

But yeah, average wait will be 39 minutes

[m8ttslots]

29 minutes ago, pinnit2015 said:

To be fair, that could mean they’re answering in 30 seconds

Technically the truth! 

[m8ttslots]

Just to update again the £750 was re-credited to my Trada account, and I've requested to withdraw via Skrill. 

I'm hoping @Conor@Trada is able to get this processed today rather than a 48 hour wait

[Conor@Trada]

7 minutes ago, m8ttslots said:

Just to update again the £750 was re-credited to my Trada account, and I've requested to withdraw via Skrill. 

I'm hoping @Conor@Trada is able to get this processed today rather than a 48 hour wait

I've already made the request for it to be expedited  Hopefully they see it before their COB.

 

Conor

[m8ttslots]

8 minutes ago, Conor@Trada said:

COB

Cob sorry?

Edit: ah close of business!

[pinnit2015]

Cob comes first

[pinnit2015]

Conor seems somewhat of a magician. Ergo the challenge is:

 - Can he turn my 10 quid deposit into a 1000x Bonanza bonus, or

 - Will he make my balance disappear before my very eyes?

Only joking - we know casino's can't influence games*

*Thats what they want us to think. 

 

[m8ttslots]

Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

[cocopop3011]

1 hour ago, m8ttslots said:

Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

Yaaayy!! Amazing news indeed. So happy to see you've had your winnings! Enjoy them and remember we're always here if you need anything. Of course a mssive thank you to Conor for his help in this matter, I knew he wouldn't let you down.

[pinnit2015]

14 hours ago, m8ttslots said:

Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

If that's not 750 Bonanza quid spins I dunno what is

[ValDes]

Happy to see the issue has been resolved in a relatively prompt manner thanks to @Conor@Trada.  :

Seems like the new forum functionality with tagging (@username) specific forum member (or casino rep in this case) works really great, therefore, you're strongly encouraged to use it on every possible occasion.  

[ValDes]

Which reminds we still owe you  full list of registered casino reps available to be 'tagged' in a first place... 

Work in progress. Promise made! 

[Conor@Trada]

15 hours ago, m8ttslots said:

Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

 

Glad to see we're all sorted now mate!

Enjoy the winnings

 

If anyone else has any issues they feel I could help with, just @ me, I'm around most days

 

Conor

[cocopop3011]

2 minutes ago, Conor@Trada said:

 

Glad to see we're all sorted now mate!

Enjoy the winnings

 

If anyone else has any issues they feel I could help with, just @ me, I'm around most days

 

Conor

You’re like our knight in shining armour  

[pinnit2015]

10 minutes ago, cocopop3011 said:

You’re like our knight in shining armour  

Last time i was 'down south' in the Republic I did notice someone who resembled Conor