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    Trada Withdrawal Issue 😬

    m8ttslots

    By m8ttslots
    in Online Slot Discussions

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    Conor@Trada Fresh Gambler

    Conor@Trada

    Posted
    Posted
    2 minutes ago, pinnit2015 said:

    It’s, and Conor can correct, AG support now; not their previous ones who were Great.

    Shame that the shift in platform removed VISA Direct

    Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing :)

    Wasn't aware about VISA Direct though, AFAIk, we're adding a bunch of new deposit and withdrawal methods this quarter. I'll check if that's on the list.

    Conor

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    m8ttslots Newbie Gambler

    m8ttslots

    Posted
    • Author
    Posted
    3 minutes ago, Conor@Trada said:

    Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing :)

     

    Can I ask what happened to the old support staff? Seems like the likes of yourself made the cut and came along but i guess many didn't? or were they outsourced before?

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    Conor@Trada Fresh Gambler

    Conor@Trada

    Posted
    Posted
    Just now, m8ttslots said:

    Can I ask what happened to the old support staff? Seems like the likes of yourself made the cut and came along but i guess many didn't? or were they outsourced before?

    All support prior to migration was done in-house.

    After migration, some of the team were absorbed into other roles (Content writing, Image design, Affiliate support etc) :)

    Conor

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    pinnit2015 Premium Member

    pinnit2015

    Posted
    Posted
    15 minutes ago, Conor@Trada said:

    Correct mate - AG run the support as that allows us to support many more languages (Spanish, Norwegian, Finnish, German) and have longer LiveChat hours. (Increased from 9am - 11pm to 7am - 1am). Soon the LiveChat will be 24 hours too. And Phone support too if you feel like chatting about a problem instead of typing :)

    Wasn't aware about VISA Direct though, AFAIk, we're adding a bunch of new deposit and withdrawal methods this quarter. I'll check if that's on the list.

    Conor

    Prior to the change, if i deposited and withdrew via VISA, once approved it was in the account right away - i presume this meant VISA Direct - don't think AG use it/signed up to yet?

    Seems a lot more casino's are using this (not sure how it works/if it costs x amount more or what it's dependant upon etc)

    There's a thread here of all the ones i've noted that use it - must admit it does have a big attraction for those of us who can't use Trustly/Wallets etc

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    m8ttslots Newbie Gambler

    m8ttslots

    Posted
    • Author
    Posted
    8 minutes ago, Conor@Trada said:

    All support prior to migration was done in-house.

    After migration, some of the team were absorbed into other roles (Content writing, Image design, Affiliate support etc) :)

     

    Thanks for the insight, It's reassuring to know that the old trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

    Now I'm just 🤞 hoping you can get me a positive response today 😅! 

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    pinnit2015 Premium Member

    pinnit2015

    Posted
    Posted
    2 minutes ago, m8ttslots said:

    Thanks for the insight, It's reassuring to know that the old Trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

    Now I'm just 🤞 hoping you can get me a positive response today 😅! 

    AG may not be my favourite place but they're far from rogue - just improvements needed 😉

    I've never had an issue when i played there with withdrawals etc - certainly never went to bed worrying about pending ones (though that would be one of the improvements - either remove the pending or at least, like Trada used to, allow a lock on it)

    In another thread Mrs P plays at one of the brands and if she withdraws at 11pm, it's approved (well last 5) at 3am on the dot. 

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    2 hours ago, m8ttslots said:

    Thanks for the insight, It's reassuring to know that the old Trada staff are still there, at first i thought it had been sold to what felt like a rogue operator after seeing some reviews in the past few months.

    Now I'm just 🤞 hoping you can get me a positive response today 😅! 

    I knew Conor would be on this one for you straight away. So glad to hear it's being looked at and I'm sure you'll get a satisfactory respnse soon. You'll be enjoying those winnings in no time.

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    m8ttslots Newbie Gambler

    m8ttslots

    Posted
    • Author
    Posted
    3 minutes ago, cocopop3011 said:

    I knew Conor would be on this one for you straight away. So glad to hear it's being looked at and I'm sure you'll get a satisfactory respnse soon. You'll be enjoying those winnings in no time.

    Hopefully, if I was a gambling man, I wouldn't place my bets on it. 😂. But I'm grateful for conor for looking into it!

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    Conor@Trada Fresh Gambler

    Conor@Trada

    Posted
    Posted
    7 minutes ago, m8ttslots said:

    Just to update again the £750 was re-credited to my Trada account, and I've requested to withdraw via Skrill. 

    I'm hoping @Conor@Trada is able to get this processed today rather than a 48 hour wait 😅

    I've already made the request for it to be expedited :) Hopefully they see it before their COB.

     

    Conor

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    pinnit2015 Premium Member

    pinnit2015

    Posted
    Posted

    Conor seems somewhat of a magician. Ergo the challenge is:

     - Can he turn my 10 quid deposit into a 1000x Bonanza bonus, or

     - Will he make my balance disappear before my very eyes?

    Only joking - we know casino's can't influence games*

    *Thats what they want us to think. 

     

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    cocopop3011 Premium Member

    cocopop3011

    Posted
    Posted
    1 hour ago, m8ttslots said:

    Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

    Screenshot 2020-01-28 at 19.11.38.png

    Yaaayy!! Amazing news indeed. So happy to see you've had your winnings! Enjoy them and remember we're always here if you need anything. Of course a mssive thank you to Conor for his help in this matter, I knew he wouldn't let you down.

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    ValDes Premium Member

    ValDes

    Posted
    Posted

    Happy to see the issue has been resolved in a relatively prompt manner thanks to @Conor@Trada.  :good::

    Seems like the new forum functionality with tagging (@username) specific forum member (or casino rep in this case) works really great, therefore, you're strongly encouraged to use it on every possible occasion. ;) 

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    Conor@Trada Fresh Gambler

    Conor@Trada

    Posted
    Posted
    15 hours ago, m8ttslots said:

    Just wanted to say thanks to everyone here pointing me in the right direction and thanks to @Conor@Trada for sorting stuff out for me! 

    Screenshot 2020-01-28 at 19.11.38.png

     

    Glad to see we're all sorted now mate!

    Enjoy the winnings :)

     

    If anyone else has any issues they feel I could help with, just @ me, I'm around most days :)

     

    Conor

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