Syndicate Casino: Account blocked because of review

[Liverbird79]

Hi, 

Was trying to log on to Syndicate Casino today and then my account was blocket. Got in touch wth live chat that told me it was blocket because of FAKE review.   Seriously, they block people when they get negative feedback? 

I was writing a review on askgamblers for some days ago and this is what i like and dislike about the casino: 

Over 40 game providers
Fast verification time, under 12 hours for me.
Fast withdrawal approval, under 24 hours to bank account and money fast to my bank account.
Great live support.

Exstremly high withdrawel fee to bank account, 50 Euro
Try to withdraw to paysafecard, chat told me it was a error
Could not play BTG games, 404 error, game open in play money mode, chat told me it work fine from their side.
Max cashout on freespinns 50 euro, that means you can not withdraw anything to bank account because of the fee.

 

 

[cocopop3011]

What! Are you being serious here? They can't block your account because of that surely. And to be fair that isn't even a negative review. Every casino has pros and cons and you have clearly listed some fantastic pros for them so I'm shocked that they think this is a bad review. 

Never ever heard of a casino doing this before. Not sure if this would warrant a complaint @ValDes?

[Liverbird79]

22 minutes ago, cocopop3011 said:

What! Are you being serious here? They can't block your account because of that surely. And to be fair that isn't even a negative review. Every casino has pros and cons and you have clearly listed some fantastic pros for them so I'm shocked that they think this is a bad review. 

Never ever heard of a casino doing this before. Not sure if this would warrant a complaint @ValDes?

Thats what the live support told me, Blocked because of FAKE review.  

Why is my account closed?

 

 

12:30:23

Rick

Hello, Anders!

 

 

12:30:45

 

I can not log in

 

 

12:31:21

Rick

Just a moment I will look into it now.

 

 

12:31:26

 

thanks

 

 

12:34:08

Rick

Apparently you were blocked for providing fake reviews.

 

 

12:36:13

 

fake reviews, okey, good to know, just was honest about the reviews

 

 

12:38:33

Rick

Can you provide us some screenshots of those?

 

 

12:39:09

 

https://www.askgamblers.com/online-casinos/syndicate-casino-review/

Liverbird79 is mine reviews

so if you guys blocked my account becase of this reviews its totaly fine, i just told my opinion with plus and minus about the casino experience

 

 

12:43:05

Rick

I will send your case to the appropriate department.

[copyyy]

How did they know it was you who left that review on Askgamblers and then block your account?

[Liverbird79]

4 minutes ago, copyyy said:

How did they know it was you who left that review on Askgamblers and then block your account?

Dont have any clue, i think its time for Syndicate rep to speak up maybe?

[cocopop3011]

53 minutes ago, Liverbird79 said:

Thats what the live support told me, Blocked because of FAKE review.  

Why is my account closed?

 

 

12:30:23

Rick

Hello, Anders!

 

 

12:30:45

 

I can not log in

 

 

12:31:21

Rick

Just a moment I will look into it now.

 

 

12:31:26

 

thanks

 

 

12:34:08

Rick

Apparently you were blocked for providing fake reviews.

 

 

12:36:13

 

fake reviews, okey, good to know, just was honest about the reviews

 

 

12:38:33

Rick

Can you provide us some screenshots of those?

 

 

12:39:09

 

https://www.askgamblers.com/online-casinos/syndicate-casino-review/

Liverbird79 is mine reviews

so if you guys blocked my account becase of this reviews its totaly fine, i just told my opinion with plus and minus about the casino experience

 

 

12:43:05

Rick

I will send your case to the appropriate department.

Ludicrus! Have you questioned them as to how they could even think that is a fake review? Seems like your honest opinion to me, nothing fake about that! And certainly not a way to act considering this is come from a Certified Casino! I'll see if I can get someone on to this. I can't promise but I will try, considering it is one of our Certified Casinos.

I can see there is a rep replying to reviews - the one who has posted a 10-star review surprisingly so there maybe someone we can contact about this. Leave it with me, unless our other admin can do something before me. But until he replies I'll see what I can do for you,.

[ValDes]

2 hours ago, Liverbird79 said:

Hi, 

Was trying to log on to Syndicate Casino today and then my account was blocket. Got in touch wth live chat that told me it was blocket because of FAKE review.   Seriously, they block people when they get negative feedback? 

I was writing a review on askgamblers for some days ago and this is what i like and dislike about the casino: 

Over 40 game providers
Fast verification time, under 12 hours for me.
Fast withdrawal approval, under 24 hours to bank account and money fast to my bank account.
Great live support.

Exstremly high withdrawel fee to bank account, 50 Euro
Try to withdraw to paysafecard, chat told me it was a error
Could not play BTG games, 404 error, game open in play money mode, chat told me it work fine from their side.
Max cashout on freespinns 50 euro, that means you can not withdraw anything to bank account because of the fee.

Ridiculous practice! 

On it...

[copyyy]

I registered on their casino a week ago and got verified ready to deposit, now I joined and saw they're giving 30 free spins which I took and completed the wagering, and after it around 48e left on my balance as they took 100e+.

Now when I go to withdrawal page there is only bank transfer and zotapay wallet? No skrill or anything?


Not to mention that fee on bank transfers it 50E?

[thowas99]

That is actually crazy, there is nowhere in the terms and conditions where anything is stated with regards to player reviews. You should really get in touch with them and appeal to be provided with the full reason as well as the actual justification.
I look forward to hearing how you got on! BEST OF LUCK

[Liverbird79]

4 minutes ago, copyyy said:

I registered on their casino a week ago and got verified ready to deposit, now I joined and saw they're giving 30 free spins which I took and completed the wagering, and after it around 48e left on my balance as they took 100e+.

Now when I go to withdrawal page there is only bank transfer and zotapay wallet? No Skrill or anything?


Not to mention that fee on bank transfers it 50E?

Like i wrote in my review, the banktransfer fee is huge, 50 Euro. 
I had other withdrawel metod, and i try to withdraw to paysafecard, but it did not work, live support told me it was a error. 
Max cashout on freespins you get is 50Euro. 

[blondie]

That's strange to hear as I've withdrawn from them and everything has been fine, skrill was an option for me as well. In my last session though I was getting game errors for no apparent reason.

[copyyy]

I'll make a deposit later and see will I be able to see SKRILL when trying to withdraw.

[pinnit2015]

If that's true that's mental. 

Most departments operate along the lines of 'lets hear from consumers, hear what their gripes are and see if we can fix them'

Their approach of 'Ban' from the casino seems a bit anti that - plus, achieves nothing. Reviews out there. 

V Odd. 

[ValDes]

Hi everyone, 

For what's worth, the matter has been raised with their Account manager here at AskGamblers a couple of hours after this topic appeared. And it's already referred to Syndicate casino's rep/s here. 

Will keep you updated immediately after we  hear from the casino. 

[Liverbird79]

Hi, 

Can see they reply on my review here now:

Hello Liverbird79 !

Thank you for your review. We appreciate your opinion about our site. We are happy that you like the selection of game providers, withdrawal time, and our Support team. During deposits and withdrawals, there is no fee from our side. Only banks can charge an additional payment for International bank transfer. Also, the maximum cashout on free bonuses can be different. We understand that it can be frustrating, but in any case, when you get something free, it can have limits.
Please be noted, our Support team works 24/7, we are always ready to help you with any issues you have during the game process.


Syndicate Casino state that is no fee from their side, its clearly from their side and its 50EURO if you transfer to bank account, just have a look on the screenshot provided from Copyyy. 
My bank have never take any fee or charge me for anything when i whitdraw from other casino, and when i whitdraw the charge was 500NOK(50Euro) from the Syndicate casino.
 

[cocopop3011]

41 minutes ago, Liverbird79 said:

Hi, 

Can see they reply on my review here now:

Hello Liverbird79 !

Thank you for your review. We appreciate your opinion about our site. We are happy that you like the selection of game providers, withdrawal time, and our Support team. During deposits and withdrawals, there is no fee from our side. Only banks can charge an additional payment for International bank transfer. Also, the maximum cashout on free bonuses can be different. We understand that it can be frustrating, but in any case, when you get something free, it can have limits.
Please be noted, our Support team works 24/7, we are always ready to help you with any issues you have during the game process.


Syndicate Casino state that is no fee from their side, its clearly from their side and its 50EURO if you transfer to bank account, just have a look on the screenshot provided from Copyyy. 
My bank have never take any fee or charge me for anything when i whitdraw from other casino, and when i whitdraw the charge was 500NOK(50Euro) from the Syndicate Casino.
 

So, has your account been unblocked now?

[Syndicate.Casino]

Hi, 

Thank you for your message. 

We have carried through a detailed inner investigation. Above all, we want to emphasize that the player never wrote a negative review about us. You can find his active review on the corresponding page alongside our answer with comments. There was not a single reprimand from the website administration towards the player’s review as he provided us with information about technical problems. We have put our best efforts to solve those problems immediately. We truly appreciate such reviews as they help us to improve our website and service. 

Also, we’d like to inform that the player has been experiencing assuredly successful gaming within our casino and later has successfully accepted his winning in full in the amount of 14900 NOK on his bank account. After the payment, the player’s account has been temporarily suspended by our internal security service for an additional review: we apply such measures during investigations due to our AML Policy. As soon as the review is completed without revealing any violations, the player’s account will be automatically unlocked and the player will get a notification. This review usually takes up to 5 working days. 

The customer care manager in a chat with the player provided an incorrect blocking cause. Now the administration is carrying an investigation to find out the reason for such an answer as there is no such reason for blocking an account in our casino. 

Since day one, there were no players blocked or somehow infringed because of a negative review. We process each and every client review with great responsibility and care. We are sure that these reviews allow us to make the website an extremely comfortable environment for getting the best gaming experience.   
     
As before, we do our best to provide our players with a top-grade service and positive emotions. 

[cocopop3011]

1 hour ago, Syndicate.Casino said:

Hi, 

Thank you for your message. 

We have carried through a detailed inner investigation. Above all, we want to emphasize that the player never wrote a negative review about us. You can find his active review on the corresponding page alongside our answer with comments. There was not a single reprimand from the website administration towards the player’s review as he provided us with information about technical problems. We have put our best efforts to solve those problems immediately. We truly appreciate such reviews as they help us to improve our website and service. 

Also, we’d like to inform that the player has been experiencing assuredly successful gaming within our casino and later has successfully accepted his winning in full in the amount of 14900 NOK on his bank account. After the payment, the player’s account has been temporarily suspended by our internal security service for an additional review: we apply such measures during investigations due to our AML Policy. As soon as the review is completed without revealing any violations, the player’s account will be automatically unlocked and the player will get a notification. This review usually takes up to 5 working days. 

The customer care manager in a chat with the player provided an incorrect blocking cause. Now the administration is carrying an investigation to find out the reason for such an answer as there is no such reason for blocking an account in our casino. 

Since day one, there were no players blocked or somehow infringed because of a negative review. We process each and every client review with great responsibility and care. We are sure that these reviews allow us to make the website an extremely comfortable environment for getting the best gaming experience.   
     
As before, we do our best to provide our players with a top-grade service and positive emotions. 

Thank you for jumping in here with an explanation. It’s good to know the casino were eager to get this resolved for our member. 

[pinnit2015]

But why did the CS say that was the case or did the OP mock it up?

[cocopop3011]

1 hour ago, pinnit2015 said:

But why did the CS say that was the case or did the OP mock it up?

 Well it seems that the casino are investigating as to why CS said this.  

[Syndicate.Casino]

Dear Liverbird79 and the community!
We want to inform that you successfully passed the security check. Now your account is unlocked. Thanks for your patience and waiting. Security checks are necessary to make your account and funds even safer. You can enjoy gaming and be fully protected!

On 1/9/2020 at 1:50 PM, Liverbird79 said:

Hi, 

Was trying to log on to Syndicate Casino today and then my account was blocket. Got in touch wth live chat that told me it was blocket because of FAKE review.   Seriously, they block people when they get negative feedback? 

I was writing a review on askgamblers for some days ago and this is what i like and dislike about the casino: 

Over 40 game providers
Fast verification time, under 12 hours for me.
Fast withdrawal approval, under 24 hours to bank account and money fast to my bank account.
Great live support.

Exstremly high withdrawel fee to bank account, 50 Euro
Try to withdraw to paysafecard, chat told me it was a error
Could not play BTG games, 404 error, game open in play money mode, chat told me it work fine from their side.
Max cashout on freespinns 50 euro, that means you can not withdraw anything to bank account because of the fee.

 

 

 

[cocopop3011]

1 hour ago, Syndicate.Casino said:

Dear Liverbird79 and the community!
We want to inform that you successfully passed the security check. Now your account is unlocked. Thanks for your patience and waiting. Security checks are necessary to make your account and funds even safer. You can enjoy gaming and be fully protected!

 

Fantastic news indeed!! Thanks for updating us. @Liverbird79

[blondie]

Glad to see this was resolved as Syndicate is one of my recent favorites to play at. 

[Dayderpat]

Hey that's really cool that your issue was resolved so fast!

I am a brand new member and i am a bit new to forums still trying to find my way around. However i am worried now to post a review of the 2 casinos that i play on following the reading of this post. My reviews are not necessarily negative however there are negative points to it. Just wondering if its worth the hassle of getting my account blocked...

[cocopop3011]

6 hours ago, Dayderpat said:

Hey that's really cool that your issue was resolved so fast!

I am a brand new member and i am a bit new to forums still trying to find my way around. However i am worried now to post a review of the 2 casinos that i play on following the reading of this post. My reviews are not necessarily negative however there are negative points to it. Just wondering if its worth the hassle of getting my account blocked...

I doubt very much that will happen. This particular case - it seems was a misunderstanding and never have we eer heard (before this i mean) of an account being blocked because of a negative review.