BitStarz Casino Withdrawal Refusal and lost ID / were they hacked?

[globalgamer]

Well this thread has gone in many directions. I am satisfied with the outcome of my situation with BitStarz. I am playing there again. Win some and loose some. The good thing about a forum is players can say whatever they want, respectfully I hope, and others can jump in any weigh in plus or minus up or down. But I am a little confused by the moderators jumping in to defend the forum/site sponsors so quickly. Is that how its supposed to work? Maybe it is, I am not much of a forum junky. However, in the end truth will be clear based on feedback from everyone. Will I be banned if I question the moderators aggressiveness in responding to forum posters? I hope not. Anyway, in the end I am not disagreeing with the moderators. I just feel like you need to be careful what you say or you may get banned, is that true? Maybe not, but I truly hope this is not just a forum intended to advertise casinos. I hope it is a place where everyone can express their views without censorship/being kicked off or deleted or banned. In the end, as in my case, without intervention it worked itself out. No need to ban me. Some should be banned I suppose, disrespect, rudeness, vulgarity, but questioning if things are legit? Not sure that qualifies as a reason to ban. Just my opinion. Maybe I will be banned next. 

[cocopop3011]

11 hours ago, globalgamer said:

Well this thread has gone in many directions. I am satisfied with the outcome of my situation with BitStarz. I am playing there again. Win some and loose some. The good thing about a forum is players can say whatever they want, respectfully I hope, and others can jump in any weigh in plus or minus up or down. But I am a little confused by the moderators jumping in to defend the forum/site sponsors so quickly. Is that how its supposed to work? Maybe it is, I am not much of a forum junky. However, in the end truth will be clear based on feedback from everyone. Will I be banned if I question the moderators aggressiveness in responding to forum posters? I hope not. Anyway, in the end I am not disagreeing with the moderators. I just feel like you need to be careful what you say or you may get banned, is that true? Maybe not, but I truly hope this is not just a forum intended to advertise casinos. I hope it is a place where everyone can express their views without censorship/being kicked off or deleted or banned. In the end, as in my case, without intervention it worked itself out. No need to ban me. Some should be banned I suppose, disrespect, rudeness, vulgarity, but questioning if things are legit? Not sure that qualifies as a reason to ban. Just my opinion. Maybe I will be banned next. 

Hi globalgamer!

I had to read back in the topic to try and understand what you are referring to and maybe I can provide some clarification for you. First of all, we want our members to express their opinions whether that be a good one or a bad one against a casino. Freedom of speech after all. 

All that we ask is that if a member is ranting about a casino due to a bad experience that they justify their words with some evidence. Let me give you an example to try and explain what I mean. 

A member comes here and says a casino is a complete scam because they have not won on their last two deposits. That's it, no reason to say they are a scam other than they haven't won. We'd probably look at defnending the casino in this situation yes! Considering the lack of evidence that in fact there casino has done nothing wrong because the member has lost due to pure bad luck. 

Example two - A member creates a topic that they are really annoyed with a casino becasue they have not received their winnings. Said member provides us with information that they have done everything by the rules and it seems the casino is still messing them about. We do not defend the casino and will advise the member to open a complaint against them 

I hope you can see from that, that we actually try to be completely biased! Just to make it clear we do not get paid or anything like that to defend casinos. We want to be as fair as possible, but we do not allow slandering of any casino without rock solid evidence. 

You won't be deleted or banned if you stick to the forum rules. And if you do break the rules then we'll tell you and you can just make sure you don't do it again. I hope that's offered some clarification. 

[pokiewins]

g

[globalgamer]

On 3/20/2020 at 6:04 AM, cocopop3011 said:

Hi globalgamer!

I had to read back in the topic to try and understand what you are referring to and maybe I can provide some clarification for you. First of all, we want our members to express their opinions whether that be a good one or a bad one against a casino. Freedom of speech after all. 

All that we ask is that if a member is ranting about a casino due to a bad experience that they justify their words with some evidence. Let me give you an example to try and explain what I mean. 

A member comes here and says a casino is a complete scam because they have not won on their last two deposits. That's it, no reason to say they are a scam other than they haven't won. We'd probably look at defnending the casino in this situation yes! Considering the lack of evidence that in fact there casino has done nothing wrong because the member has Lost due to pure bad luck. 

Example two - A member creates a topic that they are really annoyed with a casino becasue they have not received their winnings. Said member provides us with information that they have done everything by the rules and it seems the casino is still messing them about. We do not defend the casino and will advise the member to open a complaint against them 

I hope you can see from that, that we actually try to be completely biased! Just to make it clear we do not get paid or anything like that to defend casinos. We want to be as fair as possible, but we do not allow slandering of any casino without rock solid evidence. 

You won't be deleted or banned if you stick to the Forum Rules. And if you do break the rules then we'll tell you and you can just make sure you don't do it again. I hope that's offered some clarification. 

Sorry I should have quoted the previous comment to help with the context. It was about ValDes comment to Mimi 72. Nothing against ValDes, and not the peoples champion for Mimi 72 either. I do understand your point and it makes sense. Good to justify concerns and issues. Freedom of speech is a good thing, but its also good to backup your statements with facts. Thanks for the reply. 

[globalgamer]

On 3/22/2020 at 1:57 AM, pokiewins said:

Sorry to jump in on this thread but I feel there's a few things that need to  be scrutinised (Olly isn't going to like me much but I have my reasons as to why I am asking the hard questions around bitstarz ) You seem to bring up the 2.4 Million Dollar win at every opportunity. It would be great with such an outrageous claim that you could potentially provide some kind of proof that this event occured? I can imagine this particular high roller may not want to come out into the public eye but looking at this from the outside it's the perfect marketing tactic which could be said about any casino unlesss.... you have some game logs from the provider? A possible withdrawal screenshot from the players account. These are easily manipulated but it would be great to see something to ease myne and alot of my gambling buddies minds. We see your affilliate managers and yourself blasting it everywhere but there never seems to be any kind of proof. 

 

We both know this isn't exactly correct. RTP variants from providers exist and the decision on which variant is implemented is up to the casino. Unfortunately you don't display your RTP numbers like most casinos so as a player we expect the worst. I do know the variants you use for your Play N Go slots due to the numbers which can be accessed within the Chrome developer options. I'm not going to release those numbers and screenshot them but it would be great when defending your casino you are honest in your statements. Thanks. 

interesting insights