BitStarz Casino Withdrawal Refusal and lost ID / were they hacked?

[OlleBitStarz]

23 hours ago, pinnit2015 said:

Is Olle from London originally? Must be some change going from the concrete Jungle of London to the Malaysian one - certainly in Scotland a temperature of 19 degrees and humidity of 45% normally see's off half the population, so lord knows how we cope there 

Haha! I'm actually Swedish/Scottish, so yeah, adapting to the constant 33 degrees year-round is no easy task. Then again, waking up every day seeing green palm trees as far as the eyes can see beats the dark and miserable 12 000 population city I was raised in. Oh, and god bless the inventor of the AC  

[OlleBitStarz]

On 1/7/2020 at 10:56 PM, pinnit2015 said:

'Park more BTC in your casino, around $10,000 USD worth, and play it there and leave it there, then take out when ready to, etc'

Would that be a good idea?....- even the best run casino's can go belly up and you can Kiss that goodbye if something happens (unless UK and you have the highest protection for funds available), plus I think it might draw the attention of some casinos' compliance teams eyes when they normally have something in their terms about using the casino as a quasi financial institution. 

This is a super valid point. Even though I, of course, can't share BitStarz Financials publicly here, we're solid in that regard, but times can change for any business, and the same goes for cryptocurrency exchanges, I mean, look at Cubits that went belly up after a fraud case and everyone with money there lost it all. I included. So there are some key things to always remember:

- Keep a lot of the BTC in a hard wallet
- Spread the funds around.  

 

 

[OlleBitStarz]

3 hours ago, shahrukh88 said:

Thanks for your feed back on time i have to move another casino.

Hi there : )

Not sure if you saw, but his account is fully verified and paid out. Just so there's no confusion about us not paying him : ) 

[globalgamer]

On 1/9/2020 at 2:51 PM, OlleBitStarz said:

Hi there,

Awesome! So we're neighbors: ) 

I absolutely hear what you're saying, and it could be the case that you've had some withdrawals in the past and now, support has asked for some extra documents so to speak. It's not super uncommon but as a casino operator, there could always be scenarios where we have to ask for some additional verification from the player. We'd only ask for something that would be extremely relevant to the KYC and it could be for a variety of reasons, and we do try to make this as smooth as possible and it's not our intention to just make life hard on our players and prevent them from withdrawing. I always tell players that I'm happy to suspend the account and they can send me the requested docs if they're afraid they'll play away the funds pending verification. I think that's fair.

With that said, I know it's an inconvenience and depending on the country sometimes, we need extra time to verify that the document is valid as we're not super familiar with all IDs from all countries in the world : ) I thank you for your patience here and I'm happy that it all worked out in the end. 

As your account is completely verified now, you have my guarantee that everything is OK for cashouts going forward. The only way this could change would be if you use a new payment method that would require additional verification as per the standard KYC. Also, if you win 10 million Dollars, I might have to fly over to you and shake your hand. With that said, I totally understand if you're skeptical after this, but as I mentioned, your account is completely verified now. If you choose to play at BitStarz, I'd, of course, be very happy, but I respect your decision if you wish to play somewhere else too. Do whatever you feel most comfortable with : )

Any further questions, feel free to reach out to me directly, and I wish you the Best of Luck at the games, wherever it may be  

Olle

I have to say your responsiveness and engagement on this issue goes a long way to re-establishing peace of mind. Somehow when we (the players of the world who know we are not up to something bad) are told we can't instantly withdraw our money, it gets a bit intense. Perhaps its a cultural thing. In some countries, where I have friends, their own bank may not let them withdraw money without knowing what its for and some times it can take a few days. However where I am from and where I spend my time, that would never happen. If I walk into the bank to take out $500 USD in whatever currency and they say only after I bring them my birth certificate, I would literally cause such a scene in that bank and move my account elsewhere since it becomes emotional when any entity wont give us money that is truly ours, immediately. However out of fairness to the casino world, there are reasons I understand why you have to follow certain KYC policies (thanks in great part to the influence of the USA and other governments) and in the end, its probably not the hustlers, conmen, hackers, and sleeper cells who are hit by this, its the regular tax paying law abiding citizens who end up getting inconvenienced. Not much different than airport security, when the sketchiest person you have ever seen with more bags than you can imagine passes through with no issues, and the 80 year old grandmother is searched with a full pat down and bag check. Oh well, such is life. 

Thank you for your comments and engagement. Much appreciated. You had me at 10 million dollars in your comment above and the possible handshake if that happens. I watched someone put 50 cents in a machine last week and win 300,000 USD, so perhaps on a $5 bet this can happen (10 million would be pretty helpful I must admit, in fact I would settle for half that). 

I already logged back into BitStarz and played with a lingering bonus so my appetite for your platform is coming back. 

As always, in the end this was all solved. It got emotional. But I am at peace now. 

Thank you. 

 

[ValDes]

Hi @globalgamer and thanks for the update. 

Told you from the very beginning there's nothing to worry about.   

[globalgamer]

12 minutes ago, ValDes said:

Hi @globalgamer and thanks for the update. 

Told you from the very beginning there's nothing to worry about.   

You were right. I still hate the hassle. But the conclusion matters more in the long run. And it sounds like smooth sailing from here on out. Now I can go back to donating money to bitstarz through my ongoing global streak of bad gambling luck. 

[OlleBitStarz]

On 1/10/2020 at 5:50 PM, globalgamer said:

I have to say your responsiveness and engagement on this issue goes a long way to re-establishing peace of mind. Somehow when we (the players of the world who know we are not up to something bad) are told we can't instantly withdraw our money, it gets a bit intense. Perhaps its a cultural thing. In some countries, where I have friends, their own bank may not Let them withdraw money without knowing what its for and some times it can take a few days. However where I am from and where I spend my time, that would never happen. If I walk into the bank to take out $500 USD in whatever currency and they say only after I bring them my birth certificate, I would literally cause such a scene in that bank and move my account elsewhere since it becomes emotional when any entity wont give us money that is truly ours, immediately. However out of fairness to the casino world, there are reasons I understand why you have to follow certain KYC policies (thanks in great part to the influence of the USA and other governments) and in the end, its probably not the hustlers, conmen, hackers, and sleeper cells who are hit by this, its the regular tax paying law abiding citizens who end up getting inconvenienced. Not much different than airport security, when the sketchiest person you have ever seen with more bags than you can imagine passes through with no issues, and the 80 year old grandmother is searched with a full pat down and bag check. Oh well, such is life. 

Thank you for your comments and engagement. Much appreciated. You had me at 10 million Dollars in your comment above and the possible handshake if that happens. I watched someone put 50 cents in a machine last week and win 300,000 USD, so perhaps on a $5 bet this can happen (10 million would be pretty helpful I must admit, in fact I would settle for half that). 

I already logged back into BitStarz and played with a lingering bonus so my appetite for your platform is coming back. 

As always, in the end this was all solved. It got emotional. But I am at peace now. 

Thank you. 

 

Hi mate,

That's what I'm here for, and always happy to answer any questions you might have.

I can only speak for BitStarz, but I can assure you we're not going out of our way to make life hard for our players as far as verification goes. But as mentioned, sometimes it can be a bit tricky as we're not 100% familiar with the documents of all countries out there. There are people out there who do indeed try to fraud us on a regular basis, and we do our best to stay on our toes without that affecting our loyal and trusted players such as yourself.

We did have a player who won 2.4 million dollars in a single spin in May last year, and he was verified and cashed out within 10 minutes of every withdrawal he requested. So we do take big pride in processing payments fast as it builds trust (and is only fair). We always thought it was unfair that it's easy to put money in, but when you want to withdraw, you gotta wait hours or even days in some cases. Hence our 10 minutes on average cashout processing time, which we are extremely proud of and which you can enjoy going forward : )

Best of luck at the games going forward and I hope you're having a good weekend!

Olle

 

[Mimi 72]

Bitstarz can be honest about withwral, but be careful, seems slots are hacked. I play online for over 10 years, start at bitstarz last year, won few, but lost more. Slots there are not reliable. Trust me. Over 1000 spins and only once bonus comes. Its almost if i know whats coming. I just asked them to remove me. No more money for bitstarz. 
good luck!

[pinnit2015]

You’d one bonus in 1000 spins that led you to believe they’re hacked? And you lost.

Welcome to slots; nothing earth shattering there. 

[Mimi 72]

Didnt use bonus. I never do.

[Flatzem]

8 minutes ago, Mimi 72 said:

Didnt use bonus. I never do.

What he meant you managed to trigger one feature bonus in 1000 spins. Just an unlucky session, sometimes you could trigger multiple features in a 100 spins. It's random but can also occur in clusters. Long droughts and then lot's of feature bonuses.

[Mimi 72]

Oh, ok. Understood you now. I played in another casino, same slot, and lots of bonus came. I did studied Bitstarz. Trust me, no win there to anyone. I believe Mucrogaming should check every now and then the slots.

by the way, once i won 80 k in Supe it up slot. So believe me, i know when a casino is hacked. Im not saying we MUST win all the time, but over 1000, sometimes, 1500 spins and no bonus comes? Ridiculous. 

[Mimi 72]

3 minutes ago, Flatzem said:

What he meant you managed to trigger one feature bonus in 1000 spins. Just an unlucky session, sometimes you could trigger multiple features in a 100 spins. It's random but can also occur in clusters. Long droughts and then lot's of feature bonuses.

I understood. Bonus feature in Bitstarz its not right. Not fair. I can even tell you when the second bonus feauture will drop. 
 

[cocopop3011]

2 hours ago, Mimi 72 said:

Bitstarz can be honest about withwral, but be careful, seems slots are hacked. I play online for over 10 years, start at bitstarz last year, won few, but Lost more. slots there are not reliable. Trust me. Over 1000 spins and only once bonus comes. Its almost if i know whats coming. I just asked them to remove me. No more money for bitstarz. 
good luck!

Completely unjustfied! Please make sure you upload your rock solid evidence next time you make such a statement.

[Mimi 72]

58 minutes ago, cocopop3011 said:

Completely unjustfied! Please make sure you upload your rock solid evidence next time you make such a statement.

Unjustified? Im not the first person to complain about it. Do you think its pretty normal to drop over 1500 spins and no bonus feauture? Where its the fair play in that? I am fine, i have money enough to spend. All im saying, be aware. Bitstarz slots are not reliable. Rock solid? Lol calm down mate. 
there are a lot of other casinos options. Slots at Bitstarz are hacked.

 

[pinnit2015]

9 hours ago, Mimi 72 said:

Unjustified? Im not the first person to complain about it. Do you think its pretty normal to drop over 1500 spins and no bonus feauture? Where its the fair play in that? I am fine, i have money enough to spend. All im saying, be aware. Bitstarz slots are not reliable. Rock solid? Lol calm down mate. 
there are a lot of other casinos options. slots at Bitstarz are hacked.

 

Unlucky, yes.

A lot of slots now have frequency of 600 spins before it drops so, in a bad session, 1500 is doable.

I've frequently went over 1000 on certain sites on the same game so, by that logic, all the casino's must be in on it. 

There's an excellent rep on here @OlleBitStarz but i get the impression it wouldn't matter what he says. 

In fact @ValDes: how many spins the other day did Dragon Tribe go for you? 400 euro loss on quids? Must have been well over 1000?

[OlleBitStarz]

Hi there,

I'm not sure if there's much I can say here to convince you that we are a legit casino, but licensing, trust here on AskGamblers, voted best casino and player's choice, rated 9.2/10 on CasinoMeister, only using licensed games, should mean something.

You mentioned you've been playing casino for 10 years. If that's the case, I'm sure you've experienced the ups and downs of playing casino games. You can have a super bad run, or a super good run, and the more extreme they are in either direction, the more unlikely they are. In other words, winning 2.4 million dollars in a single spin (which was the case at BitStarz last May) is rare, and losing the same amount of money without getting anything back in a super short period of time is also rare.

Now, at the end of the day, there are no guarantees either way when you gamble, which is the definition of the word itself. It's not an investment and should never be seen as such. I'm sympathetic to you not winning, but just because you don't win, it doesn't mean the games are not legit. 

Also, we do not make the games, as I'm sure you know, and have absolutely no control of them. So the same games you play at BitStarz have the same theoretical RTP as the same game somewhere else, and the fluctuations are down to luck. 

Kind regards,

Olle

 

[pinnit2015]

That’s too logical Olle.

Reword it and come back

[pinnit2015]

But you only came second this year though Olle?

I reckon if you didn’t have hacked or rigged games you’d have made top spot.

[Flatzem]

One thing needs to be said that even if you don't trigger a feature, you can still get some good wins in the base game sometimes better than a feature. I've heard Bonanza is good at giving some massive base game wins, over 1KxBet.

[Flatzem]

15 hours ago, Mimi 72 said:

Oh, ok. Understood you now. I played in another casino, same slot, and lots of bonus came. I did studied Bitstarz. Trust me, no win there to anyone. I believe Mucrogaming should check every now and then the slots.

by the way, once i won 80 k in Supe it Up slot. So believe me, i know when a casino is hacked. Im not saying we MUST win all the time, but over 1000, sometimes, 1500 spins and no bonus comes? Ridiculous.  

you won 80k in what currency on that microgaming slot? also what bet size were you playing on.?

[pinnit2015]

Iv has a 1300x and 1500x in Bonanzas base game.

But to be expected; Bonanzas base game plays circa late 60%RTP so a lot of the returns are in the BG

[OlleBitStarz]

8 hours ago, pinnit2015 said:

But you only came second this year though Olle?

I reckon if you didn’t have hacked or rigged games you’d have made top spot.

 

Haha! That actually made me chuckle a bit. Yeah, but it would be too suspicious so we deliberately lost to make ourselves seem more trustworthy of course  

 

 

[ValDes]

On 1/18/2020 at 2:22 AM, Mimi 72 said:

Unjustified? Im not the first person to complain about it. Do you think its pretty normal to drop over 1500 spins and no bonus feauture? Where its the fair play in that? I am fine, i have money enough to spend. All im saying, be aware. Bitstarz slots are not reliable. Rock solid? Lol calm down mate. 
there are a lot of other casinos options. slots at Bitstarz are hacked.

 

YES, my colleague used the perfect word to describe your speculations - unjustified! 

Coming here and throwing completely unjustified accusations towards one of the most respected and trusted casino operators nowadays without solid proofs shall no longer be tolerated. You are expected to provide detailed information and proofs for the alleged accusations or simply apologize for trolling. 

You have 24 hours @Mimi 72 

Thank you. 

[pinnit2015]

Jack Bauer called upon again