Jump to content
icon Ag awards
icon
Notifications
Login
  • Member Statistics

    166530
    Total Members
    273566
    Most Online
    Sssuperking
    Newest Member
    Sssuperking
    Joined
  • Recently Browsing   0 members

    • No registered users viewing this page.

What do you think about Ezugi? Buggy Platform Took 1 mbit


Recommended Posts

Just earlier I placed 3 bets of 0.25mb, my bet was rejected, my balance wasn't recovering.

When you message the supports it takes so long for them to reply you, half hour for a ticket number.

When I asked the customer support on the site, he goes "I can see that the round before was played correctly."

If all bets are rejected repeatedly, how can I play correctly?

I have bad impression of how ezugi handle issue, also their support chat box used to swap to public chat box like every few seconds, so your query goes to the public and you have to re-type.

One more funny thing is, as I said all bets are rejected, yet in history I found I won a game, but my balance wasn't increasing either.

Bad, anyone has similar impression or its just me?

I will post the screenshots tomorrow as the limits for a newcomer on AG.

Link to comment
Share on other sites

My bets were all rejected on Ezugi, 0.75mb were lost during this event.

So on my first bet 0.25mb or ($2 lol), a message popped up says bet are rejected.

I thought okay, I will be refunded, but my balance earlier was 1.274mb, now 1.024mb

Contacted Ezugi on the chat, a simple "Hello" would takes minutes to response.

Timeline are included on the bottom right of each game.

I tried a 2nd rebet if the bug persist, it does. I took a screenshot.
Placing a bet,

https://i.snipboard.io/HKEByY.jpg

Bet was rejected, (not refunded)
https://i.snipboard.io/EJIjqF.jpg


Okay, I contacted Sportbets, they goes, "I can see that the round before was played correctly."
 https://i.snipboard.io/EJIjqF.jpg

If all bets are rejected how I played correctly?

I tried a 3rd rebet with recording application after the dialog.
Bet was rejected, (maybe a refund?)
https://i.snipboard.io/UalCHx.jpg

The game ended
https://i.snipboard.io/xdEeSH.jpg

I gain no control in this game.

Their system marked me a win, (before bet 0.77mb, after win 0.77mb)
https://i.snipboard.io/zUpyku.jpg (Play history)


Now the 4th rebet.
Placing a bet,
https://i.snipboard.io/i4jYTL.jpg

Balance goes 0
https://i.snipboard.io/x0CpSk.jpg

Games are not played correctly, their support took half hour for a ticket number.

Ezugi, bad game provider, they said need 48 hours to investigate.

Link to comment
Share on other sites

Hey there and welcome to AskGamblers Forum. 

Considering the nature of your issue, you'd better make sure to contact the operator's support team first and wait till their investigation is over. Once this process is over and you are still not satisfied with the outcome, you may consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

Link to comment
Share on other sites

It's only $7 or 1mb.

They replied me it's connection issue and only refunded 50% of the lost.

Sportbets.io ignore other bets being rejected without refund during the game, although I have noted thrice during email and live chat, also ezugi live chat.

Wasn't satisfied how "serious" they treat their customer.

Their reply,

https://i.snipboard.io/EgRmXp.jpg

Link to comment
Share on other sites

13 hours ago, Poison said:

"What do you think about Ezugi?" - Sorry, I don't think about it at all 😆 but first my thought was - "what is Ezugi?"

One thing is for sure Poison mate...Ezugi ain't a Japanese gal that you can bite...but she certainly can bite you...and everyone else! 😂

Link to comment
Share on other sites

  • 1 month later...
On 12/17/2019 at 7:44 AM, rabbittooth said:

Some games offered by them like Akhbar....??? Dabra? Are not available on Evolution.

No wonder Ezugi lacks of crowd player like Evolution does, everyone thinks the same!

Everyone thinks the same because you can't even compare Ezugi to Evolution at this point. There is a reason why Evolution is the most popular live casino provider. They have plenty of unique games such as monopoly live, deal or no deal, lighting roulette, etc, and let's not talk about hundreds of blackjack tables.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
  • Create New...