rabbittooth Posted December 12, 2019 Share Posted December 12, 2019 Just earlier I placed 3 bets of 0.25mb, my bet was rejected, my balance wasn't recovering. When you message the supports it takes so long for them to reply you, half hour for a ticket number. When I asked the customer support on the site, he goes "I can see that the round before was played correctly." If all bets are rejected repeatedly, how can I play correctly? I have bad impression of how ezugi handle issue, also their support chat box used to swap to public chat box like every few seconds, so your query goes to the public and you have to re-type. One more funny thing is, as I said all bets are rejected, yet in history I found I won a game, but my balance wasn't increasing either. Bad, anyone has similar impression or its just me? I will post the screenshots tomorrow as the limits for a newcomer on AG. Pesi 1 Quote Link to comment Share on other sites More sharing options...
rabbittooth Posted December 13, 2019 Author Share Posted December 13, 2019 My bets were all rejected on Ezugi, 0.75mb were lost during this event. So on my first bet 0.25mb or ($2 lol), a message popped up says bet are rejected. I thought okay, I will be refunded, but my balance earlier was 1.274mb, now 1.024mb Contacted Ezugi on the chat, a simple "Hello" would takes minutes to response. Timeline are included on the bottom right of each game. I tried a 2nd rebet if the bug persist, it does. I took a screenshot. Placing a bet, https://i.snipboard.io/HKEByY.jpg Bet was rejected, (not refunded) https://i.snipboard.io/EJIjqF.jpg Okay, I contacted Sportbets, they goes, "I can see that the round before was played correctly." https://i.snipboard.io/EJIjqF.jpg If all bets are rejected how I played correctly? I tried a 3rd rebet with recording application after the dialog. Bet was rejected, (maybe a refund?) https://i.snipboard.io/UalCHx.jpg The game ended https://i.snipboard.io/xdEeSH.jpg I gain no control in this game. Their system marked me a win, (before bet 0.77mb, after win 0.77mb) https://i.snipboard.io/zUpyku.jpg (Play history) Now the 4th rebet. Placing a bet, https://i.snipboard.io/i4jYTL.jpg Balance goes 0 https://i.snipboard.io/x0CpSk.jpg Games are not played correctly, their support took half hour for a ticket number. Ezugi, bad game provider, they said need 48 hours to investigate. Quote Link to comment Share on other sites More sharing options...
ValDes Posted December 14, 2019 Share Posted December 14, 2019 Hey there and welcome to AskGamblers Forum. Considering the nature of your issue, you'd better make sure to contact the operator's support team first and wait till their investigation is over. Once this process is over and you are still not satisfied with the outcome, you may consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. Using AskGamblers Casino Complaints Service Let us know in case you need further assistance. Quote Link to comment Share on other sites More sharing options...
rabbittooth Posted December 14, 2019 Author Share Posted December 14, 2019 It's only $7 or 1mb. They replied me it's connection issue and only refunded 50% of the lost. Sportbets.io ignore other bets being rejected without refund during the game, although I have noted thrice during email and live chat, also ezugi live chat. Wasn't satisfied how "serious" they treat their customer. Their reply, https://i.snipboard.io/EgRmXp.jpg Quote Link to comment Share on other sites More sharing options...
Poison Posted December 15, 2019 Share Posted December 15, 2019 "What do you think about Ezugi?" - Sorry, I don't think about it at all but first my thought was - "what is Ezugi?" Quote Link to comment Share on other sites More sharing options...
Afi4wins Posted December 16, 2019 Share Posted December 16, 2019 13 hours ago, Poison said: "What do you think about Ezugi?" - Sorry, I don't think about it at all but first my thought was - "what is Ezugi?" One thing is for sure Poison mate...Ezugi ain't a Japanese gal that you can bite...but she certainly can bite you...and everyone else! Quote Link to comment Share on other sites More sharing options...
copyyy Posted December 16, 2019 Share Posted December 16, 2019 Played on Ezugi a couple of times, hate their design and everything about blackjack, Evolution is just the next level in my opinion. Quote Link to comment Share on other sites More sharing options...
rabbittooth Posted December 17, 2019 Author Share Posted December 17, 2019 Some games offered by them like Akhbar....??? Dabra? Are not available on Evolution. No wonder Ezugi lacks of crowd player like Evolution does, everyone thinks the same! Quote Link to comment Share on other sites More sharing options...
Poison Posted December 30, 2019 Share Posted December 30, 2019 On 12/16/2019 at 9:02 AM, Afi4wins said: One thing is for sure Poison mate...Ezugi ain't a Japanese gal that you can bite...but she certainly can bite you...and everyone else! What an interesting comparison and very accurate Afi4wins 1 Quote Link to comment Share on other sites More sharing options...
copyyy Posted February 1, 2020 Share Posted February 1, 2020 On 12/17/2019 at 7:44 AM, rabbittooth said: Some games offered by them like Akhbar....??? Dabra? Are not available on Evolution. No wonder Ezugi lacks of crowd player like Evolution does, everyone thinks the same! Everyone thinks the same because you can't even compare Ezugi to Evolution at this point. There is a reason why Evolution is the most popular live casino provider. They have plenty of unique games such as monopoly live, deal or no deal, lighting roulette, etc, and let's not talk about hundreds of blackjack tables. Quote Link to comment Share on other sites More sharing options...
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