Spela casino-Permanent account verification and withdrawal delays

[Kimchanseok]

They advertise that they don't need account verification and can make quick deposits and withdrawals.

But when I tried to withdraw my legitimate $ 1200 worth of money, they  send me a massage  to verify my account and the problem started.

On 25 August I sent all the documents they required immediately and all except the address documents were approved.

Until then I firmly believed that they would not intentionally delay.

But they receiving the additional address documents they wanted by me, they asked me to resend  two times because they had lost my documents.

That way they delayed the week, and I checked with the customer service several times, but they only responded that they had to wait 72 hours.

However,  the time is  up to 72 hours and nothing changed and I contacted them, but again delayed by mentioning the national timeline.  And their oniy  answer is 'soon'.

It is now the eighth day and I have doubt that they are making a deliberate delay.

In all other casinos I've used, I've never had this.

Account verification was completed in less than three days, and everything was completed in less than five days, even if has  a long withdrawal time.

I am struggling to receive my due withdrawal and would like to hear from others.

 

[RaX]

ive played with Spelaa, and when cancelling the acocunt was offered £50 bonus money that i couldnt withdraw so i took the offer and turned it into £1400 withdrawal funds which i cashed out maybe within 5 days (i had to send some identification too)

I closed my account not soon after getting my account. Spela Seem very genuine with me be patient.

Note Pelaa seems a sister company of them and i didnt have luck with them at all but ended up withdrawing some of my deposts £1700 within days

[Kimchanseok]

Dear rax
I've been in contact with the customer service several times over a week, waiting for account verification, and at the end of the wait and a lot of inquiries, they solved all the problems in less than five minutes. On the other hand, I don't understand why I had to wait so long for a problem that could be solved so quickly. In any case, after waiting, the problem is solved, and there is no problem with me and their trust. But when I think of the long and long time I've been waiting for my withdrawal, I won't be able to make a deposit again. Until their withdrawal policy changes.

[alexxTB]

Well, thanks for sharing.

[RaX]

what i do notice is when you chat to Pelaa, Spela, Guts Casino, Playzee and CasiPlay, the picture of the customer support agent is the same just a different name 

it sounds like they use the same online gambling management company

 

[pinnit2015]

36 minutes ago, RaX said:

what i do notice is when you chat to Pelaa Casino, Spela, Guts Casino, Playzee Casino and Casiplay Casino, the picture of the customer support agent is the same just a different name 

it sounds like they use the same online gambling management company

 

A lot of places will outsource their support so you may even have live chat being done in someone's living room. For companies with several casino clients it's entirely possible that one of these outsourced support functions has 2/3/4 casino's on the go at the same time. 

[cocopop3011]

On 9/1/2019 at 7:01 AM, Kimchanseok said:

They advertise that they don't need account verification and can make quick deposits and withdrawals.

But when I tried to withdraw my legitimate $ 1200 worth of money, they  send me a massage  to verify my account and the problem started.

On 25 August I sent all the documents they required immediately and all except the address documents were approved.

Until then I firmly believed that they would not intentionally delay.

But they receiving the additional address documents they wanted by me, they asked me to resend  two times because they had Lost my documents.

That way they delayed the week, and I checked with the customer service several times, but they only responded that they had to wait 72 hours.

However,  the time is  up to 72 hours and nothing changed and I contacted them, but again delayed by mentioning the national timeline.  And their oniy  answer is 'soon'.

It is now the eighth day and I have doubt that they are making a deliberate delay.

In all other casinos I've used, I've never had this.

Account verification was completed in less than three days, and everything was completed in less than five days, even if has  a long withdrawal time.

I am struggling to receive my due withdrawal and would like to hear from others.

 

 

If you feel you have exhausted all your options with the casino then maybe you should consider the idea of using AGCCS . More about how to use it here.

 

[pinnit2015]

On a lighter note they sent a mAssage....

Hopefully I can get one from a delectable casino rep for verification 

‘Oh, the 4corners aren’t visible, we’ll need to do it again’

Me : My pleasure 

[ValDes]

12 hours ago, RaX said:

what i do notice is when you chat to Pelaa Casino, Spela, Guts Casino, Playzee Casino and Casiplay Casino, the picture of the customer support agent is the same just a different name 

it sounds like they use the same online gambling management company

 

Pretty common business practice adopted by a number of big casino companies operating 3+ brands. It's proven to be cost-effective, not sure about the quality of service though...  

[cocopop3011]

@Kimchanseok Any update on this?

[Kimchanseok]

On 9/21/2019 at 5:53 AM, cocopop3011 said:

@Kimchanseok Any update on this?

yeap.  soorry to delay  update. Fortunately, while I was discussing the issue with the askgambler team, the Casino Customer Center solved the problem in less than five minutes.  my certification and withdrawal was processed right away.  I don't know why it took so long. Shortly after the claim, however, this very problem was resolved and it took about 10 days.

[Kimchanseok]

On 9/19/2019 at 5:02 AM, cocopop3011 said:

 

If you feel you have exhausted all your options with the casino then maybe you should consider the idea of using AGCCS . More about how to use it here.

 

Thank you for your advice. As you said, there was already a complaint at that time, and fortunately all the cases were well resolved.

[Kimchanseok]

On 9/19/2019 at 6:52 AM, pinnit2015 said:

On a lighter note they sent a mAssage....

Hopefully I can get one from a delectable casino rep for verification 

‘Oh, the 4corners aren’t visible, we’ll need to do it again’

Me : My pleasure 

haha  right. you so cool guy.