People having problem with 7 Gods Casino (Gammix Ltd)

[borrelius]

UPDATE: I was able to log in just now! Hurray! Hope it stays this way now =)

 

 

Good luck out there!

[ValDes]

Hey there and many thanks for sharing with us.

 

Hope they will be soon up and running again and this is not just a prelude to the next step "Sorry, we are closing doors..." 

[borrelius]

No problem at all. It is a little bit strange to close down all sites over what appears to be the whole weekend and at the same time not offer any kind of support. If it would be as you say ValDes, how hard would it be to get paid if they are "closing doors"?

[ValDes]

It will be very hard for sure, sometimes even next to impossible regardless previous status of strong licensing regimes such as MGA or UKGC. 

 

Still, feel free to use AGCCS if you ever find yourself into such a situation and pray for the best. 

[borrelius]

It will be very hard for sure, sometimes even next to impossible regardless previous status of strong licensing regimes such as MGA or UKGC. 

 

Still, feel free to use AGCCS if you ever find yourself into such a situation and pray for the best. 

 

I see. However, this must be really rare though right? Anyway, Gammix Limited is up and running again now so hopefully this will never happen!

 

On another note though. Do you have any knowledge what to expect or do (regarding one's balance which can't be withdrawn due to limits) when a Casino loses its license in a country with existing players?

 

Best regards

Paul

[ValDes]

All outstanding balance must be duly paid in full regardless the status of their current operating licence, that's for sure....  

[7godscasino]

UPDATE: I was able to log in just now! Hurray! Hope it stays this way now =)

 

 

Good luck out there!

 

Thank you for staying with 7 Gods Casino!

 

We are reaching out to inform you that Technical Support Department of 7 Gods Casino was temporary not worked because of the maintance on weekend. 

 

We are fixed the problem. Now everything is work. All you requests and questions would be processed as soon as. 

 

Best regards,

 

7 Gods Casino Team

[borrelius]

All outstanding balance must be duly paid in full regardless the status of their current operating licence, that's for sure....  

 

 

That's a relief! Thanks!

[borrelius]

I'm wondering, is there a reason for filing a complaint here instead of turning directly to MGA?

[ValDes]

I'm wondering, is there a reason for filing a complaint here instead of turning directly to MGA?

 

Oh yes, there are: 

 

1/ AGCCS is approximately 10 times faster than MGA official complaints service; 

2/ AGCCS is also offering complaints service for operators who are not licensed by MGA. 

[borrelius]

Oh yes, there are: 

 

1/ AGCCS is approximately 10 times faster than MGA official complaints service; 

2/ AGCCS is also offering complaints service for operators who are not licensed by MGA. 

 

Thank you for your quick reply. However, can there be any backlashes or negative effects by using AGCCS if the issue would not be resolved?

[ValDes]

Thank you for your quick reply. However, can there be any backlashes or negative effects by using AGCCS if the issue would not be resolved?

 

 

 

Maybe it's just about time to let us know what the real issue so that we could assist adequately.  

[borrelius]

 

Maybe it's just about time to let us know what the real issue so that we could assist adequately.

 

 

Long story short (or as short as possible). Created an account with 7 Gods back in June this year and was verified by August. Have made serveral withdraws since then. Last month I managed to win quite big (around 23 000 euro) and my first withdrawals were paid out just fine. However, last week (9/12-18) my withdrawals were stuck pending and I asked about it and was told that my next possible withdraw would be on the 11/12-18 (which was more than a week).

 

Fine I thought, I can wait a couple of days. But on the 13/12-18 I recevied an email claiming that they had found multiple accouns tied to my IP adress. I contacted support directly and they said it was probably just a mistake and that they would solve it fast. Over the next couple of days I was told that first the "fraud team" would fix it, then the "finance department" and on the 14/12-18 I was told my withdrawals had been sent to management for approval and that "it was almost done" and that I could expect it to be processed today.

 

Today however no withdrawals have been processed and when I spoke to them once again I was told that the "finance team" was working on it again. Furthermore, I was told that all players are undergoing an additional verification process right now but it's only a "one time thing".

 

And now I am left wondering if I will ever see my money. Any advice before escalating it furher is appreciated.

 

Best regards

Paul

[ValDes]

Well, considering the situation and the relatively big cashout you'd better have just a bit more patience and give them a couple more days to sort it out. 

 

If your payment still has not been processed by Wednesday you may start considering the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance. 

[borrelius]

Thank you very much for your reply. I will try to keep cool a little while longer.

 

Best regards

Paul

[cocopop3011]

Thank you very much for your reply. I will try to keep cool a little while longer.

 

Best regards

Paul

 

Although in these situations it doesn't feel like but sometimes patience is a virtue! Keep us posted.

[AdrielLockman73]

I have a withdrawal stuck for days now (pending). Wonder what will happen. If there will be no movement in the next 2-3 days I will have to share the whole story here. 

[cocopop3011]

I have a withdrawal stuck for days now (pending). Wonder what will happen. If there will be no movement in the next 2-3 days I will have to share the whole story here. 

 

We'll be here   Let's hope the withdrawal goes through because I'd much rather hear that story