Mbit casino: delayed payment

[zeruk]

I have deposited at this casino 18th of September, I even didn't know i need to go through verification in bitcoin and crypto related casinos.

I deposited something around 0.8 Eth or slightly more. First day i won 5 eth and requested cashout where everything this started, they rejected cashout and asked for verification.

I sent every document requested, as soon as possible (Actually i have all documents in my PC needed for verification)(See screenshot attached), I can provide messages from there support too(screenshots) but this was what i was told : "verification takes up to 24-48 hrs" (which was ok for me) and then after 48 hrs they told me it was weekends that's why it might take more. After this i was playing more on the weekends and i ended up wining 29.4 Eth in total on my balance + additional unpaid (caused by error in Pragmatic slots. shown in screenshots bellow after this message was coming i'd have to restart page and credits won were not credited to my account) something close to 9.75+3.96 Eth in 3 different disputes. i attach this screenshots too, which is even more doubtful how this is possible to happen at online casino playing slots and not being paid when you win big.

Today once again after messaging support they tell me your verification won't go through until we have message from pragmatic (actually i have lost money if not consider this wins shown bellow in those slots all the money on my account is from evolution gaming live roulette and has nothing to do with other issues) During all this time support everyday was telling me everything was ok and you will soon be verified and there are no problems just security review team was not "there" This issues are still ongoing and i'm waiting for response but as it all sounds like a scam to me i wanted to share it here.

Please help if that's possible

Edited September 25, 2018 by cocopop3011
Title has been edited

[zeruk]

Can anyone help me on this issue there is more than 29.4 eth in active cashout plus all this screenshots 7.5 Eth + 2.25 Eth = 3.96 Eth involved more than 40 Eth frozen and they simply ignore me with diferent reasons writing everyday with we have no answer yet 

[ValDes]

Hello there and welcome to AskGamblers. 

 

I'm afraid the information you have provided so far is definitely not enough to receive an adequate feedback on the issue. 

 

Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here. 

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance. 

[Blockchaynn]

I just withdrew from there a few days ago and they sent me the payment within seconds. Are you sure you have not done anything that could be construed as being suspicious? Just asking not saying you have.