Can't Withdraw at Staybet Casino

[Gast82]

Hello i have problem with staybet casino, the dont want to withdrawall, i have asked to close my account, now the are clossing my account but dont want to withdrawall. I dont know what i most do now. Help please

Edited January 12, 2018 by cocopop3011
Topic Created for player

[cocopop3011]

Hi Gast82

 

I've created a new topic for you as the original location you choose wasn't really suitable. 

 

Right the withdrawal. What exactly is the reason they are not letting you withdraw? You don't want to close the account because you need to get your winnings first. We'll need some more info to help you out though.

[Gast82]

Thank for reply.

Staybet dont want to reopen my account, only to make withdrawall again, the first withdrawall was not accepted, i dont know why??!! I dont want to play anymore, only what i want is my money. What can i do now? Please help

[Gast82]

Only what staybet can do to help is to reopen my account, not to play but only to make withdrawall again. But the managers dont want to do that.

[cocopop3011]

So they closed your account and you still had withdrawable funds available? We really need to know the reason the withdrawal was initially refused because chances are even if the account was re-opened it would be refused again. Do you not have the email still or can support tell you?

 

To be honest I've never personally closed an account before so I'm not entirely sure of the process regarding getting it back open. We do have other members here though will be able to answer better than me on this one, 

[Gast82]

My account was blokked, so i didnt received my money, i contacted staybet on live chat, the agent opened my account again, only to see my data and make withdrawall. I maked a withdrawall again, i received 2 days later a email from the manager of staybet, he told me that my account is deleted and not be able to reopen again, to make a withdrawall account most be open. I dont understand i think the want not to give me my money. Help please what can i do now

[pinnit2015]

Unfortunately i don't hold out much hope - pretty much a rogue outfit with a history of not paying.

 

You could submit a complaint (but don't get hopes up) 

[Gast82]

The dont want to give me my money. This is not far. I dont knouw what i can do. Help please. Thanks

[pinnit2015]

The dont want to give me my money. This is not far. I dont knouw what i can do. Help please. Thanks

As i said, go to support on the top and click submit complaint to kick start

 

Be warned thought - a lot of these are unresolved. 

[cocopop3011]

Yeah I mean you could submit a complaint as pinnit has mentioned and just see what happens. However you'll need to make sure you include as much info as possible as it's still quite hard to understand what exactly has happened here. The complaint won't get accepted unless you include a lot of information. 

 

The issue you have is you said they blocked your account so there was probably a good reason for doing so. Maybe a duplicate account? If this is the case then you won't be entitled to the winnings anyway.

[Gast82]

I asked them to close my account, because i dont want to gambel anymore. So the close my account. But not accepted withdrawall. That is what i dont understand.

[Afi4wins]

Gast82, on 13 Jan 2018 - 06:31 AM, said:

 

I asked them to close my account, because i dont want to gambel anymore. So the close my account. But not accepted withdrawall. That is what i dont understand.

You requested to close your account BEFORE you make that withdrawal...or you requested to close your account AFTER making a withdrawal claim, but that withdrawal has not been approved or declined by the casino yet?

 

The first question may be unlikely, so it must be the second one...requesting to close the account after making a withdrawal claim. To the casino, or any casino, requesting to close an account may be taken as a reason for addicted gambling, if proper valid reasons have not been stated by you for requesting that closure!

 

I have closed a number of my accounts at various casinos, but I have always stated why I need to close those accounts...mostly because my documents were not accepted, so my account could not be verified, or because a new restriction for my country had just come into play...so there was absolutely no way and no reason for me to play at those casinos!

 

If proper valid reasons have not been stated, the casino would simply assume 'addicted to gambling' as your reason...so they could close your account and decline your withdrawal claim! At best, they would refund back your deposit.

 

Anyway, without your proper explanations as to why your withdrawal was rejected, and the reasons you had given to the casino for requesting to close your account, it is impossible for any of us to give better advice for you.

[Gast82]

I told them that i have a gambling problems. That is the reason. But i maked first a withdrawal.

[pinnit2015]

Are you listening to anything here and submitted a complaint?

[cocopop3011]

Gast82 I think we're all struggling to really understand what has actually happened here so I suggested you take the advice above.

[ValDes]

Hello i have problem with staybet casino, the dont want to withdrawall, i have asked to close my account, now the are clossing my account but dont want to withdrawall. I dont know what i most do now. Help please

 

Hello there and welcome to AskGamblers. 

 

I can see your first complaint against StayBet Casino has been rejected due to the fact you failed to present enough facts and/or evidence to support your thesis. The second one though has just been accepted and processed. 

 

Staybet Casino - Giving me hard time processing withdrawal while account is blocked due to problem gambling issues

 

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