Self Exclusion question

[Medusa]

HI

I self excluded at Unibet back in April due to gambling problems all was good for a while but had a relapse and deposited quite a bit at 32RED

i just found out that they may be the same company so should i have been allowed to deposit at 32RED  

 

 

[Fiekie247]

HI

I self excluded at Unibet back in April due to gambling problems all was good for a while but had a relapse and deposited quite a bit at 32RED

i just found out that they may be the same company so should i have been allowed to deposit at 32RED  

Whether they are the same company or not - The deposit normally goes through in most cases from what I read.

The self-exclusion portion will kick in when you won and request a withdrawal and if they are the same company - Your winnings will be confiscated, no doubt.

 

We had many of these cases, and users were able to deposit but when they win, they spin the self exclusion story. Some casinos refunds the deposit though.

[Afi4wins]

HI

I self excluded at Unibet back in April due to gambling problems all was good for a while but had a relapse and deposited quite a bit at 32RED

i just found out that they may be the same company so should i have been allowed to deposit at 32RED  

 

Some good casinos automatically restrict a player from making duplicate accounts...by onscreen messages...or by indicators in the registration form, but hardly any casino restricts any player who has self-excluded at one casino from opening a new account at another group casino. This is where the problem lies.

 

Maybe one day all group casinos would have this control to prevent and avoid self-exclusions issues...but until then, players need to be vigilant, look at the casino's background, know which casinos belong to which group, and so forth. It's a lot of time wasting effort no doubt, but could save lots of heartaches.

 

But then again...casinos use this opportunity to gain extra revenue from unknowing players...so they may be reluctant to impose such control, unless strictly required by the relevant Licensing Authorities.

[Fiekie247]

Some good casinos automatically restrict a player from making duplicate accounts...by onscreen messages...or by indicators in the registration form, but hardly any casino restricts any player who has self-excluded at one casino from opening a new account at another group casino. This is where the problem lies.

 

Maybe one day all group casinos would have this control to prevent and avoid self-exclusions issues...but until then, players need to be vigilant, look at the casino's background, know which casinos belong to which group, and so forth. It's a lot of time wasting effort no doubt, but could save lots of heartaches.

 

But then again...casinos use this opportunity to gain extra revenue from unknowing players...so they may be reluctant to impose such control, unless strictly required by the relevant Licensing Authorities.

 

What Afi saying is very true. until there are such control in place to detect these things, be vigilant

 

HI

I self excluded at Unibet back in April due to gambling problems all was good for a while but had a relapse and deposited quite a bit at 32RED

i just found out that they may be the same company so should i have been allowed to deposit at 32RED  

 

The solution is simple - Don't self Exclude ever - Just ignore/stay away from the casino...

[Afi4wins]

What Afi saying is very true. until there are such control in place to detect these things, be vigilant

 

 

The solution is simple - Don't self Exclude ever - Just ignore/stay away from the casino...

 

Very true...don't ever self-exclude...just request for a permanent closure of the account...

but I do know that addicts would have lots of problems with this...they can't control themselves...

so they do need something to hold them back!  

 

If nothing is stopping them, then nothing would, or could. 

[cocopop3011]

Whether they are the same company or not - The deposit normally goes through in most cases from what I read.

The self-exclusion portion will kick in when you won and request a withdrawal and if they are the same company - Your winnings will be confiscated, no doubt.

 

We had many of these cases, and users were able to deposit but when they win, they spin the self exclusion story. Some casinos refunds the deposit though.

 

Yep and I would expect this particular brand to offer a refund of the deposits so it is worth chasing up Medusa.

[pinnit2015]

Don't think so, different licence even though same owner. 

 

Might be worth asking UKGC but that may be their response. 

[pinnit2015]

The whole area is an unnecessary mess:

 

1. As far as I know, if you have a UGGC license you will have to refund deposits to those who SE, if under the same licence. Therefore there's no incentive for casinos to take this money is they're going to have to refund it? 

 

2. The checks get carried out at withdrawal stage - why not make it a front and not end process? Cross matching data is simple to do and they do it at the end - L&L casinos do it at registration and it takes minutes.

 

3. Addicts need 'tools' such as SE but that doesn't absolve the individuals of any personal responsibility. Eg - all the refunds coming from 888, i imagine a large chunk of that will be going into another operator. At some point an alcoholic is going to have to walk past a pub and not go in drinking- that's based on him dealing with his problem, not the bar staff chucking him out on entry.