[Solved] Joreels Casino - Not honoring free spins offer

[helenakp]

Ive been gambling online for more then a decade and this is the most odd,hilarious or dont know how to name this situation.That why i decide to place Joreels Casino in Hall of shame-casino.

 

So the story goes like this,i been writing review for Joreels Casino and wrote what i liked or disliked,sorry if they or he didnt liked it but thats from my point of view.So the day after i received a message from Joreels Casino representative saying this(will paste the conversation)

 

Hey Helena, a gift for you from Joreels

 

Hey Helena,  thanks so much for your kind words about joreels.  I hope your issues were solved quickly and satisfactorily.  Please provide us your player username and we'll be happy to credit you 50 freespins on joreels.  Thanks again 

 

Joreels Team 

 

I dont know is it me or maybe every gambler but if i am told that i will have a gift from some casino specially from their casino rep i expect that to be honored,so if their casino rep lies for this thing imagine what could happened if some problem and how or if that casino representative would help?? i honestly dont think so but this guys come from MT Secure Trade group of casino and thats why i decided to make this topic.

 

So i asked live support whats going on with my gift and got answer i will be notified the minute they will have any update from their relevant department.

I got message few days ago saying this:

 

Hello Katerina,

 

Please note that we have gotten an update about this for you now.

 

After the responsible department has checked your account, they have found out that you are not from an eligible country and therefore we will not be able to add the free spins to your account.

We are sorry for the inconvenience caused.

 

Don't hesitate to contact us again should there be anything else we can assist you with.

 

I wish you a nice evening forward.

 

OMG   at first i start laughing i have never ever experienced such an answer as this one,first you have a gift from us and then your country is not eligible for gift??

 

and whats more hilarious i have received several times free spins from them,i wonder how i was eligible for them??

 

Joreels Casino let me tell you something i have been playing in all MT Secure Trade casinos and the only thing i am not eligible in few of them is the welcome bonus not free spins or specially gift spins  so you are the oddest casino from this group!

 

Next time when you decide to give free spins make sure you honor them!

 

 

[LeoDubbed]

How rude! If they cannot add you the free spins, at least add a bonus money worth of the free spins.

[Afi4wins]

Well, Joreels is a restricted casino for me...maybe Macedonia is a new restriction too? 

 

I too have a few casinos that have now become restricted, but I can still play at them, still get free spins and bonuses offers, but I dare not make any deposits now. They may reject any withdrawals from me due to the new restrictions.

[cocopop3011]

 

Ive been gambling online for more then a decade and this is the most odd,hilarious or dont know how to name this situation.That why i decide to place Joreels Casino in Hall of shame-casino.

 

So the story goes like this,i been writing review for Joreels Casino and wrote what i liked or disliked,sorry if they or he didnt liked it but thats from my point of view.So the day after i received a message from Joreels Casino representative saying this(will paste the conversation)

 

Hey Helena, a gift for you from Joreels

 

Hey Helena,  thanks so much for your kind words about joreels.  I hope your issues were solved quickly and satisfactorily.  Please provide us your player username and we'll be happy to credit you 50 freespins on joreels.  Thanks again 

 

Joreels Team 

 

I dont know is it me or maybe every gambler but if i am told that i will have a gift from some casino specially from their casino rep i expect that to be honored,so if their casino rep lies for this thing imagine what could happened if some problem and how or if that casino representative would help?? i honestly dont think so but this guys come from MT Secure Trade group of casino and thats why i decided to make this topic.

 

So i asked live support whats going on with my gift and got answer i will be notified the minute they will have any update from their relevant department.

I got message few days ago saying this:

 

Hello Katerina,

 

Please note that we have gotten an update about this for you now.

 

After the responsible department has checked your account, they have found out that you are not from an eligible country and therefore we will not be able to add the free spins to your account.

We are sorry for the inconvenience caused.

 

Don't hesitate to contact us again should there be anything else we can assist you with.

 

I wish you a nice evening forward.

 

OMG   at first i start laughing i have never ever experienced such an answer as this one,first you have a gift from us and then your country is not eligible for gift??

 

and whats more hilarious i have received several times free spins from them,i wonder how i was eligible for them??

 

Joreels Casino let me tell you something i have been playing in all MT Secure Trade casinos and the only thing i am not eligible in few of them is the welcome bonus not free spins or specially gift spins  so you are the oddest casino from this group!

 

Next time when you decide to give free spins make sure you honor them!

 

 

 

 

Did you tell them you have already had free spins off them?

 

I agree with Leo I have to be honest they should have given you a bonus instead!! But the lack of communication would instantly put me off and such response would concern me when it came to an issue let's say with a future withdrawal. Things like this really put doubt into my mind when it comes to picking casinos and playing in them.....Read into that what you may.

[helenakp]

So to add an update,today i receive a message from Josh thats their Joreels Casino rep. will keep you updated how things will go...

[helenakp]

Ok just an update,today i received as promised 50 free spins on Neon Staxx slot and 100% bonus ,seems Joreels Casino has nice and responsible casino rep.

 

Waiting for my payment and will use that bonus just to try my luck there.Thank you Josh 

[Afi4wins]

Ok just an update,today i received as promised 50 free spins on Neon Staxx slot and 100% bonus ,seems Joreels Casino has nice and responsible casino rep.

 

Waiting for my payment and will use that bonus just to try my luck there.Thank you Josh 

 

Hope your Lord and Lady Luck is still around for you darling! So, good luck! 

[cocopop3011]

Ok just an update,today i received as promised 50 free spins on Neon Staxx slot and 100% bonus ,seems Joreels Casino has nice and responsible casino rep.

 

Waiting for my payment and will use that bonus just to try my luck there.Thank you Josh 

Well done to Josh for getting it sorted! And maybe a little staff training to the agent who said your country can't get free spins. 

[ValDes]

Ok just an update,today i received as promised 50 free spins on Neon Staxx slot and 100% bonus ,seems Joreels Casino has nice and responsible casino rep.

 

Waiting for my payment and will use that bonus just to try my luck there.Thank you Josh 

 

Yeah, miracles do happen here with AskGamblers... Missing free spins magically appearing, refused payments magically recovered, etc etc... Call it all-year-long Christams if you wish.

 

Now, when your issue is apparently solved do you think the topic title should be changed perhaps? Any ideas for such a change? 

[helenakp]

Yeah, miracles do happen here with AskGamblers... Missing free spins magically appearing, refused payments magically recovered, etc etc... Call it all-year-long Christams if you wish.

 

Now, when your issue is apparently solved do you think the topic title should be changed perhaps? Any ideas for such a change? 

 

Yes absolutely but honestly have no idea  any idea by you Guru? 

[ValDes]

Yes absolutely but honestly have no idea  any idea by you Guru? 

 

Yeah, got an idea... Actually, have already changed the topic title so you might wanna see it.  

[helenakp]

Yeah, got an idea... Actually, have already changed the topic title so you might wanna see it.

 

Thanks Guru...like it