Oceanbets: Still Waiting for my Withdrawal

[Donato90]

Hi there

I was just playing at oceanbets and I make up 700€ to withdraw

On 10/09 I got an email that my withdraw was accepted and they were on the way to my account..

Until today 20/09, I did not get anything, I sent a few email but is silente without any reply,spoke with the guy at chat suppprt and they just invite you to send email as they cannot do anything regarding finance..

So as I did today, yesterday and day before

But didn't get anything back no money no email

I don't know what shall I do?

Thank you

Donato90

[cocopop3011]

Hi Donato90 and welcome to the forum.

 

So the withdrawal IS showing as processed now in your account? What payment method did you choose?

[pinnit2015]

Hi there

I was just playing at oceanbets and I make up 700€ to withdraw

On 10/09 I got an email that my withdraw was accepted and they were on the way to my account..

Until today 20/09, I did not get anything, I sent a few email but is silente without any reply,spoke with the guy at chat suppprt and they just invite you to send email as they cannot do anything regarding finance..

So as I did today, yesterday and day before

But didn't get anything back no money no email

I don't know what shall I do?

Thank you

Donato90

Hope you get your cash but this is pretty much a rogue outfit - they were using pirated Netent games...given that behaviour I'd stay away in the future, even if you do get paid. 

[Donato90]

Hi Donato90 and welcome to the forum.

 

So the withdrawal IS showing as processed now in your account? What payment method did you choose?

[Donato90]

Hi there

Thank you for your welcome

I have got an email says that the money as been accepted and processed

Payment used was the visa debit uk

[Donato90]

Hope you get your cash but this is pretty much a rogue outfit - they were using pirated Netent games...given that behaviour I'd stay away in the future, even if you do get paid.

[Donato90]

Thank you pinnit2015

Absolutely I will be away from there

I did already closed my account with them

Also I had many problem with Ramses gold that is the same company..

[pinnit2015]

Thank you pinnit2015

Absolutely I will be away from there

I did already closed my account with them

Also I had many problem with Ramses gold that is the same company..

Oh yeah i forgot about them!...they may just be delaying so you'll possibly get 

 

If you do, take the cash to a well trusted site, safe in the knowledge that in some cases you will only need to wait minutes/hours for processing :-)

[Donato90]

Thank you

Also I remember with Ramses gold I had a 2600€ to withdraw and then they send the and email that the withdraw was cancel because I did bet more, i don't know if I can still do something about that it was like a few months ago

[cocopop3011]

Hi there

Thank you for your welcome

I have got an email says that the money as been accepted and processed

Payment used was the visa debit uk

 

Well in that case it should definitely be there by now. Withdrawals to my debit card take anything from 1-3 days casino dependent.

[LeoDubbed]

Aah, this casino is a part of one of the worst company with pirated games and ridiculous terms. Those casinos only allow max withdrawal of 10x deposit if you're playing with bonus money. When they pay, it could take a lot longer than you expect.

[Donato90]

Well in that case it should definitely be there by now. Withdrawals to my debit card take anything from 1-3 days casino dependent.

[Donato90]

Yes I know

But it's been already 15 days now and when I contact them by email I don't get any reply and by chat they just ignore me

I did tried before I said who I was and why I was contact them and they just closed the chat, don't know what shall I do

[LeoDubbed]

Yes I know

But it's been already 15 days now and when I contact them by email I don't get any reply and by chat they just ignore me

I did tried before I said who I was and why I was contact them and they just closed the chat, don't know what shall I do

Well, I don't know about you but I'd email-bomb their inbox with the same content over and over again. send them hunderds or maybe thousands of emails and see how they react and if they complain about the emails, just say it was an error in the system

[Afi4wins]

Well, I don't know about you but I'd email-bomb their inbox with the same content over and over again. send them hunderds or maybe thousands of emails and see how they react and if they complain about the emails, just say it was an error in the system

 

...and that's how a lion R-O-A-R-s!!! 

[cocopop3011]

Yes I know

But it's been already 15 days now and when I contact them by email I don't get any reply and by chat they just ignore me

I did tried before I said who I was and why I was contact them and they just closed the chat, don't know what shall I do

 

Did you re-open the chat box back up? Just keep opening it until they talk to you. Have you also spoke to your bank about it asked them to check if anything is pending?

[cocopop3011]

Hang on what am I even talking about do you mean this OceanBets?

 

I've just had a conversation with live chat and they seemed perfectly fine so I suggest you try again. If you still don't get any luck then I suggest you submit a complaint

[LeoDubbed]

...and that's how a lion R-O-A-R-s!!! 

If they want to steal my money, they can expect a hurricane of emails from me. 1 email for each cent and maybe plus interest.

[Afi4wins]

If they want to steal my money, they can expect a hurricane of emails from me. 1 email for each cent and maybe plus interest.

 

...and I don't doubt that you would do that too! 

[Donato90]

Guys I tried to do everything

I sent maybe a thousand emails

Without any answer again

I spoke with the people on chat, they always tell me you need to wait, you need to wait, I'm really thinking that they stole my money..

[cocopop3011]

Guys I tried to do everything

I sent maybe a thousand emails

Without any answer again

I spoke with the people on chat, they always tell me you need to wait, you need to wait, I'm really thinking that they stole my money..

 

Did you open a complaint here at AskGamblers?

[Donato90]

Yes I just did yesterday I still waiting for the answer

[ValDes]

Did you open a complaint here at AskGamblers?

 

 

Yes I just did yesterday I still waiting for the answer

 

Quick update on this one... 

 

Your first complaint posted on September 20th was rejected due to the fact it wasn't containing enough information and details regarding your issue. 

 

Your second complaint has just been reviewed by the AskGamblers Complaints Team and processed further. Here's the link:

 

OceanBets Casino - Waiting over 20 days to get my money

 

Please make sure to follow carefully all the AGCCS Terms and Guidelines from now on. 

[Donato90]

Yes so I need just a respond from them

Hopefully