Konung Casino

[otungesvik]

Just a heads up to potential players!

 

Opened an account at Konung Casino and first made a deposit of NOK4000 and then NOK5000. After playing Jackpot 6000 for a couple of days I hit a winning streak. Requested a withdrawal of NOK50000 and played on with the remaining funds on my account. As per standard procedure I was askewd to verify my account by submitting documents (visa, ID, etc). After a day I was asked to submit a photo of myself holding my ID card. I did this and after a little while I was asked again to do this. In the mean time I played on using the same slot for a couple of days (Jackpot 6000) and my balance was around NOK68000 this morning.

 

Then out of the blue I got a mail from Konung Casino saying I was suspected of "using a strategy in the casino" according to their terms and conditions and that all my winnings (around NOK 118000) were confiscated. They left my last deposit in my account (NOK5000) for me to withdraw ands said they would close my account after.

 

I have just played a normal slot. How is it even possible to use a "strategy" playing on a slot? Around NOK118000 have been taken from my account.

 

The casino is not listed on here so I can't file a normal complaint on here, but I've sent a complaint to their license holder in Curacao. I've got little hope that this leads to anything, but at least I can warn other potential players about the casino.

 

 

[otungesvik]

I've been in contact with their chat service and asked how it's possible to "use a strategy" playing on a slot. This is what they answered;

 

Sorry, but we can't provide such information. Our Security Department have found that have used a strategy playing in our Casino. 
You can withdraw the amount of money that you have in your account and then your account will be closed. Sorry, but this decision is final and can't be changed.

 

So they just accuse me of being a fraud and take all my winnings without giving me a proper explanation of what I'm supposed to have done wrong. Simply unbelieveable!

 

Beware of this bunch!

[ValDes]

Hi there and welcome to AskGamblers. 

 

Based on your posts so far you may consider the idea using AGCCS /AskGamblers Casino complaints Service/. More about hot to use it here. 

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance. 

[cocopop3011]

I've been in contact with their chat service and asked how it's possible to "use a strategy" playing on a slot. This is what they answered;

 

Sorry, but we can't provide such information. Our Security Department have found that have used a strategy playing in our Casino. 

You can withdraw the amount of money that you have in your account and then your account will be closed. Sorry, but this decision is final and can't be changed.

 

So they just accuse me of being a fraud and take all my winnings without giving me a proper explanation of what I'm supposed to have done wrong. Simply unbelieveable!

 

Beware of this bunch!

Urghh!! First of all I've never heard of this casino and secondly I hate this term since it is one some casinos will use to avoid paying winnings. Unfortunately I don't think the licensing authorities will help you much dear, but keep us posted. And I'd get your deposit back too now while you can.

[cocopop3011]

Hi there and welcome to AskGamblers. 

 

Based on your posts so far you may consider the idea using AGCCS /AskGamblers Casino complaints Service/. More about hot to use it here. 

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance.

 

I've just checked we don't have this casino, do we?

[otungesvik]

 

Hi there and welcome to AskGamblers. 

 

Based on your posts so far you may consider the idea using AGCCS /AskGamblers Casino complaints Service/. More about hot to use it here. 

 

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

 

Using AskGamblers Casino Complaints Service

 

Let us know in case you need further assistance. 

 

 

As the casino is not listed on here I can't make a complaint on here.

[otungesvik]

I've just checked we don't have this casino, do we?

 

nope, unfortunately...

[ValDes]

As the casino is not listed on here I can't make a complaint on here.

 

 

I've just checked we don't have this casino, do we?

 

Ah yes, you are both right unfortunately...  

 

Well then, you'd better consider the idea forwarding your issue in front of the relevant regulatory body instead. 

[otungesvik]

Ah yes, you are both right unfortunately...

 

Well then, you'd better consider the idea forwarding your issue in front of the relevant regulatory body instead. 

 

I've sent a complaint to the license holder in Curacao, but don't hold much hope of this helping.

 

It's a ***** of a lot of money for me this (over 13000 euros / £12000) so I'll keep on warning other potential players from playing at their casino for the forseable future as I have little hope of this case being resolved.

[ValDes]

Well, while I am not quite sure about the speed of their complaints process, what I am positive about is the fact your case will be addressed and casino shall have to provide all the relevant information and proof to justify their actions. 

 

Good luck and keep us updated. 

[otungesvik]

And I guess there aren't any other ways to pursue this matter?

[ValDes]

And I guess there aren't any other ways to pursue this matter?

 

Actually, there is one more way... 

 

You could try contacting SoftSwiss, the gaming platform provider for the aforementioned brand, and report the case to them directly.

 

https://www.softswiss.com/contact-us/

[otungesvik]

Cheers all! Have sent some complaints around, but as I can't get information from the casino on what I have done wrong, I don't hold much hope.

 

Still, will follow this up on here and other websites/forums for as long as it takes, so that others don't end up in the same situation as me with this 'casino'.

[otungesvik]

Update.

 

They've now disabled my account and I got an email saying they've processed a withdrawal of the remaing NOK5000 from my account.

 

They don't mess about do they! 

 

So I would strongly warn anyone from joining this casino as they treat their customers like dirt. As I've posted earlier I will not let this go and will continue my one-man-crusade to try to warn as many as I can about how they treat people when they win at their casino.

[otungesvik]

Another update.

 

Sent them numerous emails asking for an explanation on how it's possible to "use a strategy" while playing a slot. No reply. 

 

Got in touch with them via chat last night and was told the following: " In your bets our management had detected a sequence that was identified as a strategy". I tried to get them to explain what this meant and at what time this had happened. No answer.

 

When I now try to get in touch with them via the chat, they just close down the chat immediately... So, now I haven't got any way of getting in touch with them. I can't believe that this is an actual casino operating under a license and accepting new customers every day. Is there no boundries for theft and criminal activity in this buisness?

[chilliaway]

ohhhh, so sorry to hear. I've really never heard of this casino. I think I really always stay at the BIG ONES, just to be safe... keep us posted. and hopefully at least some thing will be solved

[otungesvik]

Update

 

After being in touch with various websites and agencies I today got this mail from them;

 

Dear player,

We are writing to you concerning your question with strategy usage during the playing in the slot.
We apologize for the delay and inconveniences.
We appreciate your patience and we happy to inform you that we finally received the results of the investigation. In the process of investigation our security department found out that there were not any violations of a casino terms and conditions in the game.
In 30 minutes your funds will be returned on your balance.
We also kindly asking you to update the complaints you made and mark them solved on all sources you posted.
We are pleased to invite you as a VIP client to our special VIP programm with personal VIP manager.
Thank you!

 

My account is now reopened and all my winnings are returned. I've requested a withdrawal of NOK50000 and we'll see what happens.

 

So far this is very good news and I would like to thank for the support in this case. There's a couple of webistes in particular that have helped me tremendously in this, and I'll make sure to thank them properly if this is the end of this case.

[ValDes]

"We also kindly asking you to update the complaints you made and mark them solved on all sources you posted."

 

Haha, no comment.

 

Still, glad things turned out in different direction for you and hope everything with the payment will be just fine. Good luck!

[otungesvik]

"We also kindly asking you to update the complaints you made and mark them solved on all sources you posted."

 

Haha, no comment.

 

Still, glad things turned out in different direction for you and hope everything with the payment will be just fine. Good luck!

 

Yep, the internet can be helpful sometimes! 

 

But fair do's; if they really solve this case as they've said, they really should get some credit. I'll give an update when/if I recieve my withdrawals.

[cocopop3011]

This is great news you know. If this was me it happened to I probably wouldn't have even took the complaint to where you did so well done to you for following it through,

 

I have no doubt now that you'll receive your winnings. Thanks for keeping us updated.

[otungesvik]

This morning the money was transferred to my bank account, so this case is now resolved. Fair play to the casino for finally resolving this matter, but one shouldn't have to go through all this hassle. I've probably written over 20+ complaints to different websites, software providers, license holders, etc, and probably in totakl over 50 emails.....

 

But in the end it was worth it! Thanks for your help and support! 

[ValDes]

This morning the money was transferred to my bank account, so this case is now resolved. Fair play to the casino for finally resolving this matter, but one shouldn't have to go through all this hassle. I've probably written over 20+ complaints to different websites, software providers, license holders, etc, and probably in totakl over 50 emails.....

 

But in the end it was worth it! Thanks for your help and support! 

 

You are most welcome!  

 

Glad it all ended up in a positive way and now you could enjoy your winnings. Spend it wisely though and don't rush return it all to other casinos.  

[cocopop3011]

This morning the money was transferred to my bank account, so this case is now resolved. Fair play to the casino for finally resolving this matter, but one shouldn't have to go through all this hassle. I've probably written over 20+ complaints to different websites, software providers, license holders, etc, and probably in totakl over 50 emails.....

 

But in the end it was worth it! Thanks for your help and support! 

 

Great outcome, really happy for you and glad you took Valdes' advice and not mine 

 

Enjoy your winnings dear.

[mrsunny]

STAY AWAY FROM THIS CHEATING CASINO!!!!

 

I was playing some slots and won some money,

After reading their terms and conditions i wanted to know what 5€ was in SEK which was their maximum bet limit.

The support told me 5€ equals 50SEK, and i will attach a printscreen of the chat transcript.

After i wagered the whole bonus and won some money i requested a withdraw.

Then i got an e-mail saying i need to verify my account holding up my ID next to my face and also a proof of adress.

After i sent all the documents they requested i got a new mail saying my selfie wasn´t accepted so i took a new one and it got accepted.

then when i withdrew my winings again cause they canceled it during the verification, i got a new e-mail saying the maximum bet was 48SEK

and that they confiscated all my winnings cause i bet 50SEK which i was told by their support that the maximum bet was.

When reading their terms and condition it also say that minimum deposit is 20€ or 200SEK which means that 1€ equals 10SEK and i will also attach a printscreen on that.

 

Best Regards

 

[cocopop3011]

In that case I'd suggest you take the exact same advice the previous player took from Valdes. If you read back in the comments you will see that the original poster was able to do to open a complaint against the casino. Make sure you supply the evidence you have also given us here. 

 

Seems as though this casino just doesn't want to pay!

 

Keep us posted.