Need some help here with rules/laws

[nippsan89]

If I make a number of deposits on a casino page. The money is removed from my bank. I get the money in my casino account and play and lose. After a few days, the money will return to my bank. Asks if they got all my deposits and they say yes.

 

I have in a total got 1500euro back and they say all THE deposits are recived... What to to? :S

 

I gladly Keep THE money, but can they request THE money back or send a bill or something. I live in Sweden. THE sites are malinacasino, bursantcasino and yoyocasino

[ValDes]

Hi Niklas, 

 

Well, weird situation indeed, however far from being unique as we had previously players reporting similar issues here... 

 

The bottom line is that IF these money were sent to you by a mistake or any other sort of an issue which resulted in your deposit transactions not being accounted and/or processed by the relevant payment provider, you'd better contact the casino operator immediately and explain the situation. I can assure you the payment provider will find a way to get back their money in one way or another, including but not limited to requesting from your bank to put current lock on your bank account if necessary, which hope you would agree could cause some serious stress and inconveniences.  

[nippsan89]

yes i understand that, i have been in contact with them and this is the answer i got:

 

Conversation started on : Monday, July 10, 2017, at 11:17 (GMT+0)

[11:18] niksve123: Department : English

[11:18] niksve123: You need to check this for me NOW, contact you finance department! ask them if they have recived my deposits

[11:19] niksve123: A couple of my deposits i made here have returned to my bankaccount. I got the money into your site(i think) and played with them. The money was removed from my bank "reserved amount" after 1 week the money returned to my bank! This is for you sake, not my! I gladly take the money, but something is wrong here

[11:19] niksve123: user: niksve123

[11:20] Diana has joined the conversation

[11:20] Diana: Hello! Welcome to MalinaCasino.com Support Service!

[11:20] Diana: Please, allow me a moment, I will check your account.

[11:20] niksve123: I have contacted my bank, contac your finance but no answer about this

[11:20] niksve123: Dont you want your money?

[11:21] Diana: Please, don't turn off the chat window. I'm checking your account.

Thank you for waiting.

[11:22] niksve123: sure

[11:31] niksve123: ?

[11:31] Diana: We are processing your request. Please, do not turn off the chat window.

[11:34] Diana: You have transaction witch status is complete and decline. Your deposit witch status is decline by your bank are returned on your bank account and not enlisted on your main balance.

[11:34] niksve123: ah ok

[11:34] niksve123: so you have recived all your money?

[11:34] niksve123: all my deposits*

[11:35] Diana: Yes, of course.

[11:37] Diana: We were glad to help you! If you have any additional questions, please, contact our MalinaCasino.com Support Service.

Also, you can send us an email at [email protected].

[11:37] Diana has left the conversation

[11:39] niksve123: Have you talked to the finance?

[11:40] Helen has joined the conversation

[11:40] Helen: Hello! Welcome to MalinaCasino.com Support Service!

[11:40] Helen: Yes, we did.

[11:43] niksve123: ok

[11:45] Helen: We didn't receive a message from you in this chat recently, that's why this chat session will be closed. If you have any additional questions, please, start a new conversation via our Live Chat and we will be glad to help you. Have a nice day!

[11:45] Helen has left the conversation

[11:45] niksve123: wait

[11:45] Helen has joined the conversation

[11:45] Helen: Hello! Welcome to MalinaCasino.com Support Service!

[11:46] niksve123: do you have the same finance department as yoyocasino and burancasino to?

[11:46] Helen: Yes,

[11:47] niksve123: and you are 100% sure you have recived all my deposits ?

[11:47] niksve123: on all sites

[11:49] Helen: As was explained to you earlier. Some transactions were declined by your issuing bank and therefore were returned back to your bank account. Those transactions which were received by us are in our system.

[11:49] Helen: Yes, that goes for all sites.

[11:49] niksve123: okej

[11:50] niksve123: so all my depsoit that was approved have been recived to you, the money have been recived

[11:51] Helen: Not all deposits, some were declined by your bank and therefore were returned back on your account.

[11:51] niksve123: okej, but did i get money on my gaming account with them?

[11:52] niksve123: the once that got declined by my bank?

[11:52] Helen: Those which were declined by your bank have returned back to your account.

[11:53] Helen: They are not in our casino

[11:53] niksve123: understand

[11:53] niksve123: So all i fine?

[11:53] niksve123: nothing i need to pay you guys? =P

[11:53] Helen: No.

[11:54] niksve123: ok

[11:54] Helen: We were glad to help you! If you have any additional questions, please, contact our MalinaCasino.com Support Service.

Also, you can send us an email at [email protected].

[11:54] Helen: Have a nice day! Thank you for choosing MalinaCasino.com!

[11:54] Helen has left the conversation

[11:54] niksve123: thanks

[11:54] Helen has joined the conversation

[11:54] Helen has left the conversation

[11:56] Customer Support Team: Important message

Due to high amount of requests to our Support Team it will take a little bit longer than usually to process your request.

Your request is very important for us. Please, stay in chat for a while and our operators will reply as soon as possible.

Thank you for your patience. Please, don't close the chat window.

 

 

 

I have contacted my bank and they say i cant do anything. So i have done my part and they are saying they have recived everything.

 

here is a email from their Finance department This is from malinacasino

 

first i ask how mutch I have deposited on the site. there answer is:

 

Dear Niklas Svensson,

The total amount of you deposits: 9000SEK

 

You have accomplished 6 transactions.

 

Then i get another one when i ask if they have recived eveything:

 

Dear Niklas Svensson,

All these transactions in total amount of 9000SEK were received.

If you have any additional questions, please contact us via Live Chat or send an e-mail to [email protected]

 

So what more can I do then wait?

[ValDes]

Well, if the casino operator/s have no objections and/or additional demands towards your deposits then I don't really see any obstacle to use the money as per your own wishes!  

[nippsan89]

Yeah well when i ask Them IF they have recived them and they say yes... I dont see any problem. IF they ask for their money i can just show Them THE email and chat...

[cocopop3011]

I can only second what Valdes has said now.

 

Support have already told you they have your deposits so take what's been given back to you and enjoy   Who doesn't love having money returned to their bank.   

[nippsan89]

Yeah but have this happend to anyone else? What if i spend 2k and then they say they want it back.. hmm

[cocopop3011]

Yeah but have this happend to anyone else? What if i spend 2k and then they say they want it back.. hmm

 

Nope never happened to me!  Well they've already said the money returned to you was rightly returned so I can't see why they would say they'd want it back now? You've had it confirmed on more than occasion. 

[nippsan89]

Yeah but i think they meant My deposits that wasent approved because in using e-card. Hehe well think they made a big mistake here. I give in to THE END of THE month, IF nothing happens i Will spend Them.

[RonaldYoung]

lol that is so weird, i never heard about something like this, anyway, i'll prefer to keep out of this casino.. something is weird there.. 

[cocopop3011]

Yeah but i think they meant My deposits that wasent approved because in using e-card. Hehe well think they made a big mistake here. I give in to THE END of THE month, IF nothing happens i Will spend Them.

 

Good idea, I'd probably do that too, just to be on the safe side. 

[nippsan89]

Still nothing, No money drawn from bank ö No emails or phonecalls. I mean i can get it is i store maby have problems wih there creditcard terminal and it Will be s delay. But online casino, should not bugg maby they sent back my deposits because i did self excluded me for gambling problems...

 

One question, DO THE casino make any Lose IF i deposit and Win nothing and then the deposits gets returned to me? No money Lost for anyone right?

[ValDes]

Yes indeed, self-exclusion related issue could be a reasonable explanation of the fact you got back your deposits. Actually it sounds like the only possible reason considering the fact they keep silent about the reason of these refunds, no casinos is willing to talk much on this subject anyways...  

 

Another good reason I could think of is whether you have been able to register account, deposit and play from a restricted country and then, as soon as they realized their mistake the casino preferred refunding deposits and maybe closing your account.