nippsan89

Well it aint working great for my complaint =/ Nothing here... Have you heard anything "askgambler"?

Well, still no answer from them. I have uploaded a complaint. I can see there are another player that have uploaded a complaint aswell with the same problems...

Hi there Valdes. Well its hard for me to not raise a complaint against this casino when i cant get in contact with them. Its been 3 days now and nothing heard. There phone number i invalid, skype not working and no emails are being recived, and chat is always offline its hard for me to just sit and wait. =/ but i understand you have guidelines to follow.

Yeah, i have donw that uploaded a complaint yesterday

I got contact with them on there chat now, They are saying my winnings are under the check of the fraud department, asked why. they said i is strange that i deposited 50euro and mananged to win 1000euro :S omg what is this. I have just played 1-4 euro bets on slots.

Hi, Like the topic says "Anyone with experience with WildWildBet Casino". I made a deposit on this site yesterday of 50euro. Managed to win 1000euro. Has now added a withdrawal and also sent all documents to [email protected]. Their chat is offline all the time. Anyone who has played at this site and managed to make a withdrawal? Thankful for a quick response, and your experience. Best regards Niklas

I would like to thank you for all the help, when it today called the UK gambling commision and explained the situation. They agreed with that they have not acted correctly. Replyed to Cassava again and got this answer. Dear Niklas, This is the Bingo Security Team. Thank you for your emails. Please be advised, your membership has been presented to Management for review. Taking into consideration that the misunderstanding has been made on our side, we have decided to proceed with the promised refund of 2140EUR. Niklas, this refund will be paid back to the bank details you have provided and you are respectfully asked to allow up to 7 business days for the funds to be received. To eliminate future misunderstandings, please refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. We sincerely regret any frustration or misunderstandings that have been caused and thank you for your understanding. Kind Regards, Bingo Security Team [email protected] ----------------------------------------------------------------------------------------------------------------- Well, im glad i took this further, and thanks for all the help. I hope my money will be recived this time and thanks again Valdes. I can I just ask, my English isn´t the best but this sentence "your membership has been presented to Management for review" They are meaning that they HAVE reviewed it and all is good to go with my refund right? =)

Got a new reply now from them. Is it no chance for me to get a refund? Responsible Gambling [incident: 180109-002342] CE Cassava Enterprises <[email protected]> sö 2018-01-21 13:35 Inkorg Till: [email protected]; Du svarade den 2018-01-21 14:32. Subject Responsible Gambling Question Reference # 180109-002342 Response (21/01/2018 01.35 PM) Dear Niklas, This is the Bingo Security Team. Thank you for your email. Please be advised, the UK Gambling Commission is the regulatory body in charge of players that reside in the UK only. There has been a misunderstanding with your own membership, since the majority of players that use our bingo sites live in the UK. As advised previously, we regret any misunderstandings that have been caused. Niklas, when you requested your account closure, you was advised of the following: "We have permanently closed your account and will do everything in our power to prevent you from playing with us in the future. We kindly ask that you refrain from opening further accounts with any gaming site owned, operated or powered by Cassava Enterprises (Gibraltar) Limited; as such accounts will be closed as soon as they are detected. In case that you do open any new account(s), Cassava Enterprises (Gibraltar) Limited may, at its sole discretion, withhold all deposited and related monies in relation to such accounts." Niklas, we cannot physically stop you from registering an account with us. Although, every effort is made to stop a player from using our services when requested, the player themselves must also take responsibility of adhering to our requests. In light of the above, we will be unable to refund you your deposits. If you feel you wish to escalate this matter further, you are welcome to do so. All details of our regulators can be found on all sites operated by Cassava Enterprises (Gibraltar) Ltd. Thank you in advance for your time and understanding. Regards, Bingo Security Team [email protected]

Thanks, i sent them and email and asked this, i think it sounds crazy that player outside UK dont get treated like other players that are from the UK. :S Im so confused right now.

Is this correct? Responsible Gambling [incident: 180109-002342] CE Cassava Enterprises <[email protected]> lö 2018-01-20 14:03 Inkorg Till: [email protected]; Du svarade den 2018-01-20 14:42. Evernote Subject Responsible Gambling Question Reference # 180109-002342 Response (20/01/2018 02.03 PM) Dear Niklas, This is the Bingo Security Team. Thank you for your email and for your patience in this matter. We have checked your membership further and see that since you are a resident of Sweden, your membership is not covered by the UK Gambling Commission ruling. Therefore, with regret no refund will be paid on this occasion. Niklas, we would like to also clarify the matter further. We are only concerned with accounts from the UK that have been able to register and deposit into account since November 2014. Self-exclusions that took place prior to this date does not qualify under the rules enforced by the UK Gambling Commission. We do sincerely regret any inconvenience or misunderstandings that may have been caused. In order to eliminate future misunderstandings, please adhere to our request and refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts. Thank you for your cooperation. Regards, Bingo Security Team [email protected] Im I shock, so players from outside uk cant get a refund?

Thanks for the answer, i keep you updated

Well can someone help me here, i contacted the 888 network because of my knowledge of Self-excluding in 2012. I got this reply saturday 1/13 - 18. "Dear Niklas, This is the Bingo Security Team. Thank you for your email. We have reviewed the situation and found that you had self-excluded yourself from 888poker on 05th December 2010. Therefore Niklas, deposits made on other accounts held with Cassava Enterprises (Gibraltar) since the above date should not have been permitted in accordance of our Responsible Gaming Policy. As such, we need to refund you £2140. In order for us to proceed, we will require you to provide us with your bank details. The information required is as follows: - Your Bank name. - Your Bank Account number. - The Name of Account holder. - The Sort Code. Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank. Thank you in advance for your time and cooperation. Regards" I did respond to this email and gave them the information they needed. I also uploaded a complaint on the resolver.co.uk page. After this I have not recived any respons from them, i have sent them some new replies to the first email they sent. I also called them yesterday and today and asked them if they had any information. They told me that I have replied to the email 3 times and therefor my email keep getting to the "last of the list" is this correct? Got the answer that i might get a answer monday next week. Will they even answer me or give me the money? :S

Still nothing, No money drawn from bank ö No emails or phonecalls. I mean i can get it is i store maby have problems wih there creditcard terminal and it Will be s delay. But online casino, should not bugg maby they sent back my deposits because i did self excluded me for gambling problems... One question, DO THE casino make any Lose IF i deposit and Win nothing and then the deposits gets returned to me? No money Lost for anyone right?

Yeah but i think they meant My deposits that wasent approved because in using e-card. Hehe well think they made a big mistake here. I give in to THE END of THE month, IF nothing happens i Will spend Them.

Yeah but have this happend to anyone else? What if i spend 2k and then they say they want it back.. hmm

Yeah well when i ask Them IF they have recived them and they say yes... I dont see any problem. IF they ask for their money i can just show Them THE email and chat...

yes i understand that, i have been in contact with them and this is the answer i got: Conversation started on : Monday, July 10, 2017, at 11:17 (GMT+0) [11:18] niksve123: Department : English [11:18] niksve123: You need to check this for me NOW, contact you finance department! ask them if they have recived my deposits [11:19] niksve123: A couple of my deposits i made here have returned to my bankaccount. I got the money into your site(i think) and played with them. The money was removed from my bank "reserved amount" after 1 week the money returned to my bank! This is for you sake, not my! I gladly take the money, but something is wrong here [11:19] niksve123: user: niksve123 [11:20] Diana has joined the conversation [11:20] Diana: Hello! Welcome to MalinaCasino.com Support Service! [11:20] Diana: Please, allow me a moment, I will check your account. [11:20] niksve123: I have contacted my bank, contac your finance but no answer about this [11:20] niksve123: Dont you want your money? [11:21] Diana: Please, don't turn off the chat window. I'm checking your account. Thank you for waiting. [11:22] niksve123: sure [11:31] niksve123: ? [11:31] Diana: We are processing your request. Please, do not turn off the chat window. [11:34] Diana: You have transaction witch status is complete and decline. Your deposit witch status is decline by your bank are returned on your bank account and not enlisted on your main balance. [11:34] niksve123: ah ok [11:34] niksve123: so you have recived all your money? [11:34] niksve123: all my deposits* [11:35] Diana: Yes, of course. [11:37] Diana: We were glad to help you! If you have any additional questions, please, contact our MalinaCasino.com Support Service. Also, you can send us an email at [email protected]. [11:37] Diana has left the conversation [11:39] niksve123: Have you talked to the finance? [11:40] Helen has joined the conversation [11:40] Helen: Hello! Welcome to MalinaCasino.com Support Service! [11:40] Helen: Yes, we did. [11:43] niksve123: ok [11:45] Helen: We didn't receive a message from you in this chat recently, that's why this chat session will be closed. If you have any additional questions, please, start a new conversation via our Live Chat and we will be glad to help you. Have a nice day! [11:45] Helen has left the conversation [11:45] niksve123: wait [11:45] Helen has joined the conversation [11:45] Helen: Hello! Welcome to MalinaCasino.com Support Service! [11:46] niksve123: do you have the same finance department as yoyocasino and burancasino to? [11:46] Helen: Yes, [11:47] niksve123: and you are 100% sure you have recived all my deposits ? [11:47] niksve123: on all sites [11:49] Helen: As was explained to you earlier. Some transactions were declined by your issuing bank and therefore were returned back to your bank account. Those transactions which were received by us are in our system. [11:49] Helen: Yes, that goes for all sites. [11:49] niksve123: okej [11:50] niksve123: so all my depsoit that was approved have been recived to you, the money have been recived [11:51] Helen: Not all deposits, some were declined by your bank and therefore were returned back on your account. [11:51] niksve123: okej, but did i get money on my gaming account with them? [11:52] niksve123: the once that got declined by my bank? [11:52] Helen: Those which were declined by your bank have returned back to your account. [11:53] Helen: They are not in our casino [11:53] niksve123: understand [11:53] niksve123: So all i fine? [11:53] niksve123: nothing i need to pay you guys? =P [11:53] Helen: No. [11:54] niksve123: ok [11:54] Helen: We were glad to help you! If you have any additional questions, please, contact our MalinaCasino.com Support Service. Also, you can send us an email at [email protected]. [11:54] Helen: Have a nice day! Thank you for choosing MalinaCasino.com! [11:54] Helen has left the conversation [11:54] niksve123: thanks [11:54] Helen has joined the conversation [11:54] Helen has left the conversation [11:56] Customer Support Team: Important message Due to high amount of requests to our Support Team it will take a little bit longer than usually to process your request. Your request is very important for us. Please, stay in chat for a while and our operators will reply as soon as possible. Thank you for your patience. Please, don't close the chat window. I have contacted my bank and they say i cant do anything. So i have done my part and they are saying they have recived everything. here is a email from their Finance department This is from malinacasino first i ask how mutch I have deposited on the site. there answer is: Dear Niklas Svensson, The total amount of you deposits: 9000SEK You have accomplished 6 transactions. Then i get another one when i ask if they have recived eveything: Dear Niklas Svensson, All these transactions in total amount of 9000SEK were received. If you have any additional questions, please contact us via Live Chat or send an e-mail to [email protected] So what more can I do then wait?

If I make a number of deposits on a casino page. The money is removed from my bank. I get the money in my casino account and play and lose. After a few days, the money will return to my bank. Asks if they got all my deposits and they say yes. I have in a total got 1500euro back and they say all THE deposits are recived... What to to? :S I gladly Keep THE money, but can they request THE money back or send a bill or something. I live in Sweden. THE sites are malinacasino, bursantcasino and yoyocasino

Will never happen =) Just think it's so funny they're trying. But if no players had got their money there would have been much more information about this, they are the same as enzo casino. Sure, there are some problems there, but players still seem to get their withdraws. =) spoke to the support to clarify that i hadent broken any terms. She agreed, i was blocked from bonuses and far below the 30% max betting. =) All should be fine, but over 1 week? opened a account att Burancasino yesterday, deposited 500sek+ bonus 500. After wagering i was up to 9000sek. Withdrawed to skrill! Money same day Thats the way!

Still no withdraw made, made the withdraw 2017-05-29 11:42:13 , Hmmm still waiting for it to be sent =/ they will probably say that they need more documents. But the support says all is fine and that its still one the final stage. They are asking why i withdraw everything, and want me to cancel the withdraw to keep playing. haha, is this something they do? =P

Haha =) No a reverse is not a option here. Need this cash! =) I have learn from all my "revereses" its never ends well

Oh no Will not revers this One. Will deposit there again IF all works out with My withdraw have you played and withdraw on any of THE sister casinos to this One?

Yeah, Thanks for the answers =) They say all the docs are okej, and asked for the Phone verification to and they called me right away to just verifiy the phonenumber. =) Thats good! I sent ID,proof of address, bank statement and picture of my cards i used. They forwarded everything except the cards :S Strange. But have asked several times if they got all they need and they say yes so.. =P

I started my post a little wrong, made an account on Monday. Deposits 80euro with bonus. Lost it, Contacted support to remove bonuses for me on deposit. Made 4 more deposits without bonus. 100euro, 100euro, 100euro, 100euro. At the last deposit I managed to win 1950euro. Finished with a withdrawal of 1800euro! Never broke any rules, 30% max bet of last deposit amount and deposits over 200euro! Only played slots So all the money should be allowed to take out. Lost over 2120euro on Oceanbet one time when i placed som bets far over the 30% rule and got ripped of all! This time im on the right side =)

Well thanks for that answer. Have a pending withdraw on this site now. Hope it gets sent so i can Keep playing there. Like THE site but need to ser that the withdraws works out fine