[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion

[JessePinkman]

I still haven't got a response back, not even an automated response :/

 

My email came from "bingosupport" so I guess it's relating to one of the random bingo accounts I made, I spent most of my money on casino accounts, including 888casino in 2015. Hopefully I get some money back from there instead...

[Cclarkee]

Has anyone got a direct number for cassava enterprises or email and I will contact them

[jzah]

No I haven't but would love to hear what they say, I've not had a single email back, not even an automated one

[Jsans1]

08002794569 that's what I rang

[Jsans1]

Keep checking u emails I got loads of emails saying I've been excluded from different sites they must of done it when they was reviewing my account with them

[Jsans1]

Email [email protected]

[Cclarkee]

I just rang the number and they confirmed it was true and that because of the amount of people they are replying to it could take time and asked me to be patient and they will refund the balance they said they owe me

[jzah]

Hopefully they end up paying out, would be nice, although can't help thinking they won't. Nice one for the info.

[Cclarkee]

I still have my doubts about it, just gotta wait till someone gets paid out to believe if it's real or not and then there is no proof off them getting paid out apart from what is put on here.

[cocopop3011]

I have faith they will stick to their word. Keep us posted guys.

[papatops]

I got the same email I had an 888 account years ago and self excluded as I was spending too much then I opened a foxy casino last year lost a lot and they closed my account the next day when I only asked to reduce my deposit limit I then opened another 888 lost about £800 on black jack again they closed my account the next day with no refunds they must of known I was excluded but just kept the money

[dubdan]

I have had the same email I've contacted 888 but no reply yet

[dubdan]

Looked through foxybingo terms and conditions to find an email address for cassava, it was the same address that emailed me about returning money spend while being excluded. I started a new email rather than replying to the one I was sent and I've just had a reply saying:

 

Thank you for your email. We can confirm that it is in relation to deposits made to a number of bingo accounts including Moon Bingo, Sugar Bingo, and Tuck Shop Bingo to name a few.

 

Kindly be advised, we are returning your deposits, as we have found that you self-excluded with our company and therefore your accounts should not have been permitted.

 

We hope this clarifies the situation for you.

[cocopop3011]

Looked through foxybingo terms and conditions to find an email address for cassava, it was the same address that emailed me about returning money spend while being excluded. I started a new email rather than replying to the one I was sent and I've just had a reply saying:

 

Thank you for your email. We can confirm that it is in relation to deposits made to a number of bingo accounts including Moon Bingo, Sugar Bingo, and Tuck Shop Bingo to name a few.

 

Kindly be advised, we are returning your deposits, as we have found that you self-excluded with our company and therefore your accounts should not have been permitted.

 

We hope this clarifies the situation for you.

 

Excellent stuff and there's really uplifting. Thanks for letting us know.

[Cclarkee]

Just had a reply email after going ahead with my details and they said the money will be in my bank within 7 days so will keep you informed

[jzah]

Does sounds like we'll be getting some money back then, they must be taking some serious losses.

[jzah]

How long ago did you send your bank details cclarkee? I sent mine a few days ago but haven't heard anything.

[Cclarkee]

I sent details yesterday and attached it to the original email that I sent replying to their email 3 days ago asking for more info which said 72 hours. So I'm guessing they got round to it today, if I was you I would send them another email with the email that they have asking them what going off

[jzah]

Yeh I have done that but haven't even had an automated response, not sure what's going on. Did your email include a specific amount of money?

[Cclarkee]

Yeah it said how much I was getting which if correct is over a grand, email them again with the reference number they gave you on a separate email eventually they will reply

[dubdan]

yes mine stated £300 odd and the email was from bingosecurity@cassavaDOTnet that seems to be the genuine email. they've also listed some of the sites I have definitely joined. 

[jzah]

Got a reply they are processing the fund which is great news. I might write on the other posts at different sites, seems harsh people should miss out as they think it's a scam.

[Cclarkee]

Bet there are loads of people who are missing out on this that think it's a scam and the casinos are hoping it stays that way

[Jsans1]

I think they. Need to look in to other casino sites because it goes on all the time

[jzah]

Yeh I agree, this might be the start so other may follow suit. Hope so as I probably lost a lot in 2015 was gambling way to much.