Self Exclusion Foxy casino and Party Casino

[Lilylucy01]

Hi really need advice I self excluded from Fozy Casino a while ago. Yesterday I opened an acc with party casino I didn't realise they where sister company. They refuse to give me my money deposited back any advice appreciated

[Lilylucy01]

Foxy casino

[LeoDubbed]

Foxy casino

Hello Lilylucy01,

 

Welcome to Askgamblers.

 

I really sorry to hear you have an issue with Party Casino.

I was wondering, have you read their terms regarding self exclusion? Or have you played the deposit amount on games and lost it all?

[Lilylucy01]

Hi I really want to know is there any chance I'll get my money back as there sister companies or do they have different regulations

[ValDes]

Hi really need advice I self excluded from Fozy Casino a while ago. Yesterday I opened an acc with party casino I didn't realise they where sister company. They refuse to give me my money deposited back any advice appreciated

 

Hello there and welcome to AskGamblers.

 

You should contact the relevant approved ADR entity OR regulatory body responsible of the aforementioned brands licence and request immediate assistance. To have a chance you must prove:

 

- you had a valid SE with another casino operating under the same licence at the time of making the disputed deposit/s;

- you used the absolutely the same names, address, email and phone number when registering in both operators which could prove you didn't try to bypass possible security/SE checks;

 

Based on my own experience dealing with hundreds of similar cases over the year, only 1 out of 50 players /maybe even less!/ is telling the whole truth.  

[Lilylucy01]

I promise I'm telling the whole truth I really am new to this and I didn't know they where affliated I've tried to understand the legislation etc but it doesn't make sense to me? I just want to know what to do party casino are not answering me thanks