Problem with 7Spins: Closed my accounts

[zuzzica]

Hi there all , i just want to share the nightmare with 7spins casino and 2 others, which i later found out are owned by the same company, but don't have same client database in fact you can join in with same username, password and user details.
I recently deposit 100 in the casino and got the bonus, played a little lost all of it and got cashback of 100% as they promotion. I then played for a while and decided to withdraw, without any winnining coming from my wager. I sent the documentation and got confirmation from the securety department everything was in order and could withdraw, as i did. That happened a couple of days ago.
Today with my huge surprise i tried to login in all the casinos and my accounts were closed, I tried to get in contact with them (are holding my own money) but so far no one has replied to my emails. In total they are holding 300 euro of my own money plus some minor winnings.

[cocopop3011]

Hi there all , i just want to share the nightmare with 7spins casino and 2 others, which i later found out are owned by the same company, but don't have same client database in fact you can join in with same username, password and user details.

I recently deposit 100 in the casino and got the bonus, played a little lost all of it and got cashback of 100% as they promotion. I then played for a while and decided to withdraw, without any winnining coming from my wager. I sent the documentation and got confirmation from the securety department everything was in order and could withdraw, as i did. That happened a couple of days ago.

Today with my huge surprise i tried to login in all the casinos and my accounts were closed, I tried to get in contact with them (are holding my own money) but so far no one has replied to my emails. In total they are holding 300 euro of my own money plus some minor winnings.

 

Hi zuzzica (I edited your title)

 

Sorry to hear you are having a problem with this particular casino. I don't play at the casino or their sister sites unfortunately. Have you been able to speak to anyone at all about the reasons why your account has been closed?

 

You can use our complaint system if you feel you need to. Click HERE for that.

[zuzzica]

We Adore You thanks for the reply. Unfortunately nobody reply to my emails, and what is worst thet didn't send me any email either about the closing of the account, had to found out by myself.

I am not asking for any winning here, just want my own money back.

I have the impression this is just a bunch of thiefs.

[cocopop3011]

 

We Adore You thanks for the reply. Unfortunately nobody reply to my emails, and what is worst thet didn't send me any email either about the closing of the account, had to found out by myself.

I am not asking for any winning here, just want my own money back.

I have the impression this is just a bunch of thiefs.

 

 

If you can't communicate with them I think the best course of action is to use our complaints service and hopefully you'll get some answers through that avenue.

[zuzzica]

Thanks, already sent.

[pinnit2015]

I remember coming across these guys years ago - never signed up as they have a Curacao only licence (which is basically no licence at all)

 

Good luck :-)

[cocopop3011]

Thanks, already sent.

 

You're welcome. Good luck

[zuzzica]

I just got this email from both casinos:

 

"

Hello ....,

Thank you for contacting us!

We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile.

Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.

Have a good day. "

 

I don't know what to think.
I inquire them about what the violation was, will see.
Just want my deposit back not a cent more.



 

[cocopop3011]

I just got this email from both casinos:

 

"

Hello ....,

 

Thank you for contacting us!

 

We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile.

 

Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.

 

Have a good day. "

 

I don't know what to think.

I inquire them about what the violation was, will see.

Just want my deposit back not a cent more.

 

 

 

 

 

I have to admit the email is very vague I'd want a better explanation too. Let's see how your complaint goes, it's best not to discuss until the complaint has been resolved.