Could any of you guys work for a sketchy casino

[Switches1]

After dealing with my first horrible casino experience with Raging Bull Casino, I started thinking about whether or not the owners/supervisors of the casino actually sat there staff down and explained how they get over on their slot and casino players to even better their profits. For example "the missing documentation routine" "the delaying document confirmation" "The way they coax weak players to reverse/go below their withdrawal limit by leaving the funds in their playable acct".

 

I mean we all know casinos do these things on purpose to maximize their profits, but do you guys think new employees are taught these antics or do you think it's just a known secret between "regular" employees like the customer service reps that the higher ups do this?

 

Part 2 of my curiosity is that if all employees are briefed on how to make things as frustrating, difficult and tempting to their players could you do it? I mean a job can be hard to come by at times and people have families to feed so of course I think some could do it. Not like doing it but do it for their job.

 

I know that since we all gamble this could sound like I'm testing you guys character... Well I Am. Lmao All in fun tho.

 

I will answer my own questions below.

[Afi4wins]

Well Richard, some people will do it, some won't. Some can do it, some can't. 

Nothing strange at all about all that, right? It's all in human nature, naturally.

 

It all depends on each individual. For me, for example, I will not do it, I will not deceive anybody on purpose, not even if my job requires me to do it. If that's the case, it'll either be "do it or get fired". I'll take the 'get fired' part with pleasure!

 

I can never live my life with a 'dirty conscience'. 

[Switches1]

I think had I never gambled I wouldn't care to much and would probably have no issue with it. HOWEVER being that I know the struggles & exitment that gaming gives us, I would never have the heart to do this to people. My self conscious would eat me alive and id probably get fired for trying to quietly help players out of these type situations

 

BTW... I absolutely think they are taught these antics from the very moment they are hired and start in their designated nob at the casino.

[Afi4wins]

I'm glad you share the same 'clean conscience' bit too Richard. 

Honesty and truthfulness is not present in everyone, sad to say, but there's no need to go deeply into that anyway. We all know it already. 

 

As for casino staff being taught or required to do such things, I honestly don't think so...except for rogue casinos.

 

Operating a casino is a huge profitable business venture, but as businesses go, they must always be managed and run within ethical boundaries and stipulated regulations. Problems and delays are caused by a myriad of reasons, both by unknowing players and by the casino staff themselves too...by being inefficient! Efficiency takes lots of time and experience, so new staff cannot be expected to perform well at first, unless they have had lots of previous experience. I have seen so many examples of staff inefficiency, for which I have informed the casino's management, and corrective measures were then implemented. But not always done, sadly. Some management would just close one eye and pretend not to know it! That sucks big time! 

[MacdoniS]

Inevitable mate, we don't know what one is thinking and we can't control what they want to do unless or limited to the rules that you have given but in the end they have the power to break it so. Temptation can be fatal for this business and that's the reason why the casino's management must know how to train them very well. Remember that even the if the casino's management successfully did it but didn't address its employees like justifiable wages, incentives or day offs their employees will be tempt and can become corrupt from their working. 

[cocopop3011]

Nope! I could never work for any company that employs such tactics.  I've worked in customer service for years and during that time I worked for a very well known phone company however the call centre I worked in was dreadful they had no rules, they didn't care about following through for customers it was dreadful and I couldn't stay there.

 

Good customer service is paramount - that's giving and receiving IMO.

[Switches1]

@Afi4wins

 

As for casino staff being taught or required to do such things, I honestly don't think so...except for rogue casinos.

 

Come on now you think the sit there clueless to why the simple press of a button takes so long? lol

Or why it took 5 days for someones emailed or faxed documents to get approved or denied? 

I think they absolutely know. And I think the CSR's know they are there to do nothing but reassure customers.

 

Operating a casino is a huge profitable business venture, but as businesses go, they must always be managed and run within ethical boundaries and stipulated regulations. Problems and delays are caused by a myriad of reasons, both by unknowing players and by the casino staff themselves too...by being inefficient! Efficiency takes lots of time and experience, so new staff cannot be expected to perform well at first, unless they have had lots of previous experience. I have seen so many examples of staff inefficiency, for which I have informed the casino's management, and corrective measures were then implemented. But not always done, sadly. Some management would just close one eye and pretend not to know it! That sucks big time!  

 

 Well there must be no long term people that work in the banking or document review areas of most online Casino's then. 

 

 

All jest aside, I just feel it would be like trying to hide an elephant in a room if the all staff that deals with customers were not debriefed before taking their first call.

I mean I understand I live in the US. So a little more may be at stake or involved in dealing with our payouts, but c'mon... If they accept bitcoin when I pay, then what in the world is the problem sending it back just as fast as the way we sent it? You know. 

[Switches1]

Inevitable mate, we don't know what one is thinking and we can't control what they want to do unless or limited to the rules that you have given but in the end they have the power to break it so. Temptation can be fatal for this business and that's the reason why the casino's management must know how to train them very well. Remember that even the if the casino's management successfully did it but didn't address its employees like justifiable wages, incentives or day offs their employees will be tempt and can become corrupt from their working. 

 

Very true. Just like wondering why such service is given when we go out for fast food...

[Switches1]

Nope! I could never work for any company that employs such tactics.  I've worked in customer service for years and during that time I worked for a very well known phone company however the call centre I worked in was dreadful they had no rules, they didn't care about following through for customers it was dreadful and I couldn't stay there.

 

Good customer service is paramount - that's giving and receiving IMO.

 

I agree. What really stinks in this situation is "your service" may or may not work no matter how much you pay. And they can change your plan anytime they like. Ohhh and they do not have to give you service at all if they for some reason they don't feel like it. 

 

Just stinks really that we enjoy this so much yet due to the nature of our enjoyment the laws get left open for all of us to possibly get screwed. 

 

BTW still curious if you or the others feel like the employees are told the antics before they really start dealing with customers?

[Afi4wins]

@Afi4wins

 

As for casino staff being taught or required to do such things, I honestly don't think so...except for rogue casinos.

 

Come on now you think the sit there clueless to why the simple press of a button takes so long? lol

Or why it took 5 days for someones emailed or faxed documents to get approved or denied? 

I think they absolutely know. And I think the CSR's know they are there to do nothing but reassure customers.

 

Operating a casino is a huge profitable business venture, but as businesses go, they must always be managed and run within ethical boundaries and stipulated regulations. Problems and delays are caused by a myriad of reasons, both by unknowing players and by the casino staff themselves too...by being inefficient! Efficiency takes lots of time and experience, so new staff cannot be expected to perform well at first, unless they have had lots of previous experience. I have seen so many examples of staff inefficiency, for which I have informed the casino's management, and corrective measures were then implemented. But not always done, sadly. Some management would just close one eye and pretend not to know it! That sucks big time!  

 

 Well there must be no long term people that work in the banking or document review areas of most online Casino's then. 

 

 

All jest aside, I just feel it would be like trying to hide an elephant in a room if the all staff that deals with customers were not debriefed before taking their first call.

I mean I understand I live in the US. So a little more may be at stake or involved in dealing with our payouts, but c'mon... If they accept bitcoin when I pay, then what in the world is the problem sending it back just as fast as the way we sent it? You know. 

 

Well mate, I cannot say that I totally disagree with your opinions. It's a possibility no doubt, but how can we ever know it for sure, right? It's just like another one of those 'Conspiracy Theories'...probably true...but needs to be proven. 

 

All I can say is that my withdrawal delays were mostly due to inefficient financial staff who made simple silly mistakes and overlooked simple facts. In some other cases, they couldn't or wouldn't accept my documents for verification. And there were also cases whereby the delays in payment were caused by technical issues the casinos were facing with Neteller.

 

BUT...there have been cases where my withdrawal claims were simply given 'a drive around the world'...with very obvious delaying tactics being employed...but these were at less reputable casinos, even rogue ones, I must admit. Didn't get my payments at all from them. 

 

Then there is always the excuse given by casinos that their financial department only work within certain days of the week, or that their payment partner are to blame for the slow processing, and also more commonly now...the financial department don't work over weekends...yet they can take our deposits any second any minute of any day!   

[Mobcasinos]

Let me say all new employees have to get training first from the supervisor or a regular employee before he can work the real thing. The problem is sometimes the trainer don't train the new employee well and sometimes rude on explaining. After the training is done the new employee would only know the thing he learned.

[Astaroth]

Without naming any names I'm picking a lot of people do work for let us say ...."questionable enterprises" I have experience in the past with some casino's that 

set up call centers in say the Philippines hire them cheaply and basicly just hand them a set of responses to common questions ....the line "You will receive an update is a classic" ...actually bugger it ill mention one ...had a run in ages back with Curgam Malta N.V Group in particular ...Slot Nuts Casino dam that was a mission 14 months the first time around and dad kept playing and I had to go in a second time to get the money 8 months later we received it .

This is why I don't like Costa Rican Operations I don't hate the peole or anything is just some of the stuff I've had to go through from casino's located

there is a joke ....another one Titan Casino back in the day refused a 2,500 usd payment and simply closed the account zero communication .

 

you all have to admit without A.G 2017 (btw yeah AG crew!) and the other forums dam we would be lost in the jungle with all the nonsense that goes on

out there .

[LilianInThaHouse]

Let me say all new employees have to get training first from the supervisor or a regular employee before he can work the real thing. The problem is sometimes the trainer don't train the new employee well and sometimes rude on explaining. After the training is done the new employee would only know the thing he learned.

This tells me something should be improved when it comes to training new employees. And how come its possible is that being 'rude employee' could train anyone...?

[MacdoniS]

This tells me something should be improved when it comes to training new employees. And how come its possible is that being 'rude employee' could train anyone...?

 

Uhm, maybe he has a point but the problem is the honesty of the employee even if the employer trained them very well. We can't expect them to be 100% functional robots that follow the command of the supervisors.  

[MacdoniS]

I agree. What really stinks in this situation is "your service" may or may not work no matter how much you pay. And they can change your plan anytime they like. Ohhh and they do not have to give you service at all if they for some reason they don't feel like it. 

 

Just stinks really that we enjoy this so much yet due to the nature of our enjoyment the laws get left open for all of us to possibly get screwed. 

 

BTW still curious if you or the others feel like the employees are told the antics before they really start dealing with customers?

Haha! I agree, if you're curious whether employees were told by the antics before they start the best proof for this are the top rated casino service operators versus the low profile casinos that have an evident poorly trained casino representatives/staffs. 

[Mobcasinos]

This tells me something should be improved when it comes to training new employees. And how come its possible is that being 'rude employee' could train anyone...?

Believe me in every company not just online casino have those kind of employees. They might be like an angel when top management is around but when they are with the new one their true nature reveal.

[ValDes]

After dealing with my first horrible casino experience with Raging Bull Casino, I started thinking about whether or not the owners/supervisors of the casino actually sat there staff down and explained how they get over on their slot and casino players to even better their profits. For example "the missing documentation routine" "the delaying document confirmation" "The way they coax weak players to reverse/go below their withdrawal limit by leaving the funds in their playable acct".

 

I mean we all know casinos do these things on purpose to maximize their profits, but do you guys think new employees are taught these antics or do you think it's just a known secret between "regular" employees like the customer service reps that the higher ups do this?

 

Part 2 of my curiosity is that if all employees are briefed on how to make things as frustrating, difficult and tempting to their players could you do it? I mean a job can be hard to come by at times and people have families to feed so of course I think some could do it. Not like doing it but do it for their job.

 

I know that since we all gamble this could sound like I'm testing you guys character... Well I Am. Lmao All in fun tho.

 

I will answer my own questions below.

 

There is only one answer to this question and it's in NO!

 

I do understand material is getting more and more important by the day across the entire globe and for more and more people, but there must be a border, a limit, a point which any decent human being should NOT cross regardless the material temptations.

 

Or maybe I'm just a naive sucker.   

[Aria]

I too am getting very skeptical about all these new casino's. For example, i just signed up on slotsmoon and did a first deposit of 25 euro. I managed to wager the bonus and cash out 1100 euro. Skrill was not available as a cash out method so i choose the only only option i was given automatically (wire transfer). Did a withdrawal just two hours into 9 march, has a pending period of 48 hours before they cash out. Already got a email that my documents were received and they can pay me out now, but now i have to wait for after the weekend because they don't proceed cash outs in the weekends? I hope that this new casino won't ***** me over, otherwise had a good experience there except for the sometimes very slow answers from live support. It's actually sad that these days all these casinos are trying to let your deposit without a hassle but have so many terms and rules for the withdrawals. 

 

So it's not always the employees of casino's that are being rude but the top dogs of the casino that set the rules. 
For example, you can dispute and got in a discussion with a casino support agent but really, most of the times there is nothing these guys can do. For this reason always search for a good casino with respectable credits. For example, on oshi i have never had a problem with cash outs or live support. On the other hand i have had one of the worst experiences at casino1. I'm hitting a stop on joining new casino's right now till they have good feedback from the community or are not fishy with bonus terms. In my experience, if a casino in general doesn't have all these tricky terms and rules on bonuses and cash outs, the support is 9 out of 10 times great too.