Tangiers Casino : Is this New Casino Legit? Help Please

[Afi4wins]

Hmmm, seems The Netherlands is not allowed to play, I read it somewhere but then again, the withdrawal fees are quite high in my opinion. So far I couldn't find ewallet withdrawal methode in the list and bank transfer fee is €29 upon a minimum withdrawal amount of €500.

Apparently this is a casino for high rollers hehe

 

Really? 

 

Oh geees...I cannot afford to buy a plane ticket to Tangiers just to play some games! 

[LeoDubbed]

I'm not sure but if Denise's last post is accurate regarding the withdrawal methode, they should update their banking page.

[Tangiers_Casino_Rep]

I'm not sure but if Denise's last post is accurate regarding the withdrawal methode, they should update their banking page.

 

Thank you for pointing it out, it is very important for us that our members always have the right information about their available deposit and withdrawal methods, this is why you can find everything right on the site. As you found as well, all you need to do is to go to our Banking page and select Deposit or Withdrawal, and you have all information in one place. Since Bitcoin is one of our newest additions to the deposit and withdrawal methods, it will soon be added on the Banking page as well.

 

In the meantime, for any concern that you might have, I rest at your full disposal. 

 

Best of luck on the games!

Denise

[CasinoUser]

Do not play with Tangiers. Neither customer support live chat nor telephone support. They look very similar to those scams in UK when Indians were calling but they did not have a clue what they were talking about? Not to mention that the live chat is just playing with the users, they have no experience, not capable of addressing issues.

 

See what happened to me with this casino (I attach the email sent to them).

 

Dear Sir/Madame, 

 

Hope my email finds you well. 

 

I am in a very sad position to state the following facts:

 

1. I deposited on 30/11/2017 75EUR (25EUR and 50EUR). 

2. I asked from the Live Chat to remove all the bonuses before I play which they nicely did. 

3. After I lost on my first deposit, I deposited 50EUR and again the same as point 2 occured. 

4. I played roulette and I accumulated a balance of 108.4EUR .

5. Once I exited the roulette, my balance went down to 58.40EUR

6. I called the customer support but unfortunately, the guys on the phone where at least not capable of helping me and they started saying that I used the bonus and thus my bonus went down. But when I asked him to check the audit trail of the forfeit of bonus and the actual time that I played they could not and they told me to speak with Live Chat. During my second time that I called they hang up!!!

7. I spoke with the live chat and a guy named Tom told me that my balance on their screen showed 108.4 and he asked me to clear cookies/cache because that might be the reason (I found it strange but I tried and my balance was still 58.40EUR).

8.  Please find attached a screenshot of my account. 

 

Looking forward for your reply and explanation of what happened to my balance. 

[cocopop3011]

 

Do not play with Tangiers. Neither customer support live chat nor telephone support. They look very similar to those scams in UK when Indians were calling but they did not have a clue what they were talking about? Not to mention that the live chat is just playing with the users, they have no experience, not capable of addressing issues.

 

See what happened to me with this casino (I attach the email sent to them).

 

Dear Sir/Madame, 

 

Hope my email finds you well. 

 

I am in a very sad position to state the following facts:

 

1. I deposited on 30/11/2017 75EUR (25EUR and 50EUR). 

2. I asked from the Live Chat to remove all the bonuses before I play which they nicely did. 

3. After I lost on my first deposit, I deposited 50EUR and again the same as point 2 occured. 

4. I played roulette and I accumulated a balance of 108.4EUR .

5. Once I exited the roulette, my balance went down to 58.40EUR

6. I called the customer support but unfortunately, the guys on the phone where at least not capable of helping me and they started saying that I used the bonus and thus my bonus went down. But when I asked him to check the audit trail of the forfeit of bonus and the actual time that I played they could not and they told me to speak with Live Chat. During my second time that I called they hang up!!!

7. I spoke with the live chat and a guy named Tom told me that my balance on their screen showed 108.4 and he asked me to clear cookies/cache because that might be the reason (I found it strange but I tried and my balance was still 58.40EUR).

8.  Please find attached a screenshot of my account. 

 

Looking forward for your reply and explanation of what happened to my balance. 

 

 

Hi and welcome to the forum. So just focusing on point 8 - the last discussion you had the casino admitted that your balance should be 108.40?

[CasinoUser]

Hi and welcome to the forum. So just focusing on point 8 - the last discussion you had the casino admitted that your balance should be 108.40?

No, but I do have the transaction reports which shown at one point balance of 108 and then 58. So 50 were missing. 

Do not sign up!

They have no clue what they are doing, customer support on the phone useless.

On the top of that, they could do whatever they want with your money. 

For example, they can split the amount that you have won into cash and bonus. 

Ridiculous! 

[hrank]

Hello Gambling community,

 

I have seen TangierCasino at the Promotion Website from Neteller and tried them out.

1st Deposit 60 EUR - got the 1st Deposit Bonus of 120 EUR.

I played through the money 35 times and has a winning in total of 600 EUR now.

 

During my registration and before my first Deposit, I had several questions, which were answered from

the Casino Live-Support friendly and instantly.

 

The problem started when I wanted to pay off my winnings.

The Mail from the Casino support told me, that the verification takes maximum 24 hours, but nobody sent

me an answer after sending the required documents and the Chat was not reachable the most of the day.

 

OK, it´s not long ago, but I am very nervous to get my winnings.

Few seconds ago, I have reached anybody from the Chat - the fist time today - any this guy told me, I have

not sent all the documents..........

 

I hope I will get my money and keep you informed.

[Tangiers_Casino_Rep]

 

Do not play with Tangiers. Neither customer support live chat nor telephone support. They look very similar to those scams in UK when Indians were calling but they did not have a clue what they were talking about? Not to mention that the live chat is just playing with the users, they have no experience, not capable of addressing issues.

 

See what happened to me with this casino (I attach the email sent to them).

 

Dear Sir/Madame, 

 

Hope my email finds you well. 

 

I am in a very sad position to state the following facts:

 

1. I deposited on 30/11/2017 75EUR (25EUR and 50EUR). 

2. I asked from the Live Chat to remove all the bonuses before I play which they nicely did. 

3. After I lost on my first deposit, I deposited 50EUR and again the same as point 2 occured. 

4. I played roulette and I accumulated a balance of 108.4EUR .

5. Once I exited the roulette, my balance went down to 58.40EUR

6. I called the customer support but unfortunately, the guys on the phone where at least not capable of helping me and they started saying that I used the bonus and thus my bonus went down. But when I asked him to check the audit trail of the forfeit of bonus and the actual time that I played they could not and they told me to speak with Live Chat. During my second time that I called they hang up!!!

7. I spoke with the live chat and a guy named Tom told me that my balance on their screen showed 108.4 and he asked me to clear cookies/cache because that might be the reason (I found it strange but I tried and my balance was still 58.40EUR).

8.  Please find attached a screenshot of my account. 

 

Looking forward for your reply and explanation of what happened to my balance. 

 

 

Hello,

 

Thank you for getting in touch with us here as well and thank you for sending the screenshots to our Support department, so that we can see exactly what happened.

 

As we have previously informed you, we have checked your account and found that on the 30th of November, the balance you left on your account was indeed 108.40 euros.

 

On the 1st of December you found the same balance in your account and you started playing from it as well. You played Roulette and your first bet on December 1st was 58 euros, leaving you with a balance of 50.40 euros. If you check the screenshot that you sent us via email, you will find that the line where you can see the 58 amount is marked with Casino Buy In, which is the name we are using in our Backend for Casino Bet.

 

Our colleagues on chat recommended you to clear cache and cookies because they could see the correct balance on our end. We understand it might be a little frustrating, but just to rule out any connectivity issue that might delay the update of information on your end, it is necessary to do this as well. Just as well you can try the site from an incognito browser.

 

Please note that as per the request you sent via email, your account has now been closed. Just to make sure that there was no visual desynchronization, we have added the 50 in cash to your account, and should you decide to give the games another try the amount will be there, cashable, waiting for you.

 

We apologize for any misunderstanding and we appreciate you choosing our website for your entertainment.

 

For any concerns you might have or any other questions, please let us know and we will look into it right away.

 

Best of luck on the games!

Denise

[Tangiers_Casino_Rep]

Hello Gambling community,

 

I have seen TangierCasino at the Promotion Website from Neteller and tried them out.

1st Deposit 60 EUR - got the 1st Deposit Bonus of 120 EUR.

I played through the money 35 times and has a winning in total of 600 EUR now.

 

During my registration and before my first Deposit, I had several questions, which were answered from

the Casino Live-Support friendly and instantly.

 

The problem started when I wanted to pay off my winnings.

The Mail from the Casino support told me, that the verification takes maximum 24 hours, but nobody sent

me an answer after sending the required documents and the Chat was not reachable the most of the day.

 

OK, it´s not long ago, but I am very nervous to get my winnings.

Few seconds ago, I have reached anybody from the Chat - the fist time today - any this guy told me, I have

not sent all the documents..........

 

I hope I will get my money and keep you informed.

 

Hello,

 

Thank you for getting in touch with us in regards to this matter. 

 

Please note that we looked into it and found that your documents have been approved, but that you did not provide us with the Banking information, so the Accounting team was not able to send the winnings your way. 

 

Please send an email to [email protected] including the following information: Bank Name; Bank Address; ZIP Code; City Bank; Account Number; SWIFT / BIC#; IBAN#. Once you send it you will receive a confirmation ticket that you can inquire about on Live Chat, so that it gets reviewed as soon as possible. 

 

After that, all you need to do is place your payout request and we will make sure to have it reviewed as soon as possible. 

 

For any concerns you might have or any other questions, please let me know and I will look into it right away.

 

Best of luck on the games!

Denise

[hrank]

Hello Denise,

 

unfortunally, I have sent about 10 Mails to

[email protected]

[email protected]

AND

[email protected]

 

The person in your Livechat (i was about 3 hours in the chat before i get any resonse..........) told me

no only one Department has got my Mails.

 

After my withdrawal request was cancelled, I tried to reach anybody in the chat to give him the required informations directly

but I wait more than 1 hour now and nobody answer me.

I have requested a new withdrawal just now and have put all the required informations into the form sheed.

 

Also, I will send a new Mail to [email protected] just now. Lets see what´s happen.....

 

I hope that you will pay now to my bank account.

Pls be so kind and give me a answer here about the status.

 

Regards

[cocopop3011]

Keep us posted on this hrank!

[hrank]

of course, i´ll do.

Thanks for your help

[hrank]

Hello again,

 

as agreed with Denise (TangiersCasino) I have sent her the Bank informations for the Wire transfer again.

The support confimed the bank transfer yesterday via chat and told me everything is ok.

Today, I have the 500 EUR at my casino account again and the support told me they do not have any bank details.......

That Casino is unbelievable, a bad service I have never seen before.

 

The Livechat tells me they cannot do the bank transfer because they have no bank details.

I copy the E-Mail to Denise, which was definately sent to her, into the chat......but nothing !!!

 

I do not know if I get my money - PLEASE DON´T PLAY AT THIS CASINO !!!!! THAT´S A FAKE !!!!!!

 

I hope anybody here can help me.

 

Best Regards

[cocopop3011]

Hello again,

 

as agreed with Denise (TangiersCasino) I have sent her the Bank informations for the Wire transfer again.

The support confimed the bank transfer yesterday via chat and told me everything is ok.

Today, I have the 500 EUR at my casino account again and the support told me they do not have any bank details.......

That Casino is unbelievable, a bad service I have never seen before.

 

The Livechat tells me they cannot do the bank transfer because they have no bank details.

I copy the E-Mail to Denise, which was definately sent to her, into the chat......but nothing !!!

 

I do not know if I get my money - PLEASE DON´T PLAY AT THIS CASINO !!!!! THAT´S A FAKE !!!!!!

 

I hope anybody here can help me.

 

Best Regards

 

Wow, it certainly does seem like you are having the run around here!! 

 

Denise, are you able to shed some light on this for us please?

[hrank]

Sorry to disturb again - I am desperate.

 

Now, I have Roger from the livechat online.

He told me again, that I have to send the Bank details to ACCOUNTING.

I sent them again and again and have got 5 Ticket numbers (a confirmation that the mail has bees arrived at the casino) only the last hour.

 

Now, I asked Roger again if he has got the Mail - his answer is: 

please wait to get a answer from the security so we can 100% know you are able to withdraw

 

My reply was: Roger, please be honest, do you ever have  paid any winner at your casino ?

 

NO ANSWER...........

 

 

 

 

I am desperate

[cocopop3011]

I've emailed the rep for you, let's see if the replies.

[hrank]

Many thanks for your help. Let´s see what happens

[Tangiers_Casino_Rep]

Sorry to disturb again - I am desperate.

 

Now, I have Roger from the livechat online.

He told me again, that I have to send the Bank details to ACCOUNTING.

I sent them again and again and have got 5 Ticket numbers (a confirmation that the mail has bees arrived at the casino) only the last hour.

 

Now, I asked Roger again if he has got the Mail - his answer is: 

please wait to get a answer from the security so we can 100% know you are able to withdraw

 

My reply was: Roger, please be honest, do you ever have  paid any winner at your casino ?

 

NO ANSWER...........

 

 

 

 

I am desperate

 

 

Hello,

 

Thank you for getting back on chat to look into receiving the emails. 

 

Please note that we have now received the payment information and your withdrawal has been approved. 

Congratulations on your winnings and we hope that you will receive them as soon as possible.

 

For any such future situations, although we hope they will not exist, please keep in mind that as soon as we receive an email from you, you will automatically receive a reply with a ticket number. Just come on live chat with the ticket number and it will be looked into on the spot. 

 

Best of luck on the games!

Denise

 

[cocopop3011]

 

Hello,

 

Thank you for getting back on chat to look into receiving the emails. 

 

Please note that we have now received the payment information and your withdrawal has been approved. 

Congratulations on your winnings and we hope that you will receive them as soon as possible.

 

For any such future situations, although we hope they will not exist, please keep in mind that as soon as we receive an email from you, you will automatically receive a reply with a ticket number. Just come on live chat with the ticket number and it will be looked into on the spot. 

 

Best of luck on the games!

Denise

 

 

 

This is awesome!! Thanks so much Denise I'm sure the member is going to be extremely pleased with this! 

[maraeabirch]

I agree its been about a month that ive tried withdrawing my winnings and every time i go to live chat i keep getting told to upload the docs that ive sent through a million times, on my profile it says ive been verified but i keep getting told to email security who by the way have never replied to me and live chat seemingly has no clue what they are talking about as the repeat the same thing regardless of your response!  frustrating as!

[Tangiers_Casino_Rep]

I agree its been about a month that ive tried withdrawing my winnings and every time i go to live chat i keep getting told to upload the docs that ive sent through a million times, on my profile it says ive been verified but i keep getting told to email security who by the way have never replied to me and live chat seemingly has no clue what they are talking about as the repeat the same thing regardless of your response!  frustrating as!

 

 

Hello,

 

Please note that the accounting team has reviewed your withdrawal request, but unfortunately they did not have the withdrawal method information in order to approve it. 

We noticed you made the payout request via Neteller, so please send the Neteller account ID to [email protected] .

 

Please let us know as soon as you sent it and we will make sure to look into it. 

 

Best of luck on the games!

Denise

[hrank]

 

Hello,

 

Thank you for getting back on chat to look into receiving the emails. 

 

Please note that we have now received the payment information and your withdrawal has been approved. 

Congratulations on your winnings and we hope that you will receive them as soon as possible.

 

For any such future situations, although we hope they will not exist, please keep in mind that as soon as we receive an email from you, you will automatically receive a reply with a ticket number. Just come on live chat with the ticket number and it will be looked into on the spot. 

 

Best of luck on the games!

Denise

 

 

Hello Denise,

money has still not arrived at my bank account - I hope it will arrive during today or tomorrow latest.

I keep you informed.

[cocopop3011]

 

Hello,

 

Please note that the accounting team has reviewed your withdrawal request, but unfortunately they did not have the withdrawal method information in order to approve it. 

We noticed you made the payout request via Neteller, so please send the Neteller account ID to [email protected] .

 

Please let us know as soon as you sent it and we will make sure to look into it. 

 

Best of luck on the games!

Denise

 

 

 

 

 

Hello,

 

Thank you for getting back on chat to look into receiving the emails. 

 

Please note that we have now received the payment information and your withdrawal has been approved. 

Congratulations on your winnings and we hope that you will receive them as soon as possible.

 

For any such future situations, although we hope they will not exist, please keep in mind that as soon as we receive an email from you, you will automatically receive a reply with a ticket number. Just come on live chat with the ticket number and it will be looked into on the spot. 

 

Best of luck on the games!

Denise

 

 

 

Huh????

 

It says in your previous post that the information was received and the withdrawal had been processed? How can they now not have it again?

[hrank]

This is awesome!! Thanks so much Denise I'm sure the member is going to be extremely pleased with this! 

Hi again,

I want to say THANK YOU to the AskGamblers Staff here - the money has been arrived yesterday afternoon.

Many thanks for your help.

[cocopop3011]

Hi again,

I want to say THANK YOU to the AskGamblers Staff here - the money has been arrived yesterday afternoon.

Many thanks for your help.

 

Yippeeeeee!!!! Could not be more happier for you and you are very welcome! Enjoy your winnings and Happy New Year.