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    Tangiers Casino : Is this New Casino Legit? Help Please

    Snippy6

    By Snippy6
    in Casinos General

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    hrank
    hrank

    Hi again, I want to say THANK YOU to the AskGamblers Staff here - the money has been arrived yesterday afternoon. Many thanks for your help.

    Tangiers_Casino_Rep
    Tangiers_Casino_Rep

    Hello,    Thank you for looking into it and for your interest.  Please note that we do have wallets available as deposit methods and as withdrawal methods as well, including Bitcoin.  I will make

    Tangiers_Casino_Rep
    Tangiers_Casino_Rep

    Please do and we will have the chip ready, along with many other perks that are waiting to be claimed.   Have fun, win big and let us know if there is anything that you need. 

    Stumiester Newbie Gambler

    Stumiester

    Posted
    Posted

    Total ripoff !

    wish your online chat and phone personnel knew what they were talking about. I asked them both from the 19th to the 24th and they told me I have to play through the bonus. I tried re withdrawal but wouldn't work for this imaginary $0.16 bonus money and nobody including the emails I sent to accounting and support would remove this bonus.

    Why has accounting never answered my email requests since Jan 19th and why when I received email from Wade that my account was verified on the 17th did you return my pending withdrawal money back to my account on the 19th just PAY IT OUT !

    Account verification is also unnecessary anal stalling tactic, I was previously verified but used new credit card so there's another opportunity for you to let the pending withdrawal sit 4 days only to be returned to account with no explanation or alert it has been refused withdrawal. Only thing you need to be concerned with is if my banking info has changed for you to send me my winnings !

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    Total ripoff !

    wish your online chat and phone personnel knew what they were talking about. I asked them both from the 19th to the 24th and they told me I have to play through the bonus. I tried re withdrawal but wouldn't work for this imaginary $0.16 bonus money and nobody including the emails I sent to accounting and support would remove this bonus.

    Why has accounting never answered my email requests since Jan 19th and why when I received email from Wade that my account was verified on the 17th did you return my pending withdrawal money back to my account on the 19th just PAY IT OUT !

    Account verification is also unnecessary anal stalling tactic, I was previously verified but used new credit card so there's another opportunity for you to let the pending withdrawal sit 4 days only to be returned to account with no explanation or alert it has been refused withdrawal. Only thing you need to be concerned with is if my banking info has changed for you to send me my winnings !

     

     

    Hello, 

     

    We noticed that you have two previous withdrawals with us that have been successfully approved. Our best interest has and always will be making sure that you are having a good time on our site, and that includes cashing out your winnings as well. 

     

    The Verification Process is a part of our house rules, mentioned on the site as well, and it serves the sole purpose of ensuring a safe environment for both game play and withdrawals. It consists in a thorough review of all account activity and documents, but the whole withdrawal steps and process as well, so that your cashouts are always in good hands. When working with payments and processing we spare no effort, as security is a very big point to us.

     

    Needless to say, all documents needed to be sent, for all cards used in the past six (6) months, including the new credit card that you verified later. 

     

    We have also checked your email just to be sure and found that it has been answered and found that you were informed that unfortunately the payout request has been declined due to the Verification Process and that a new payout request can be reviewed after it has ended.

     

    I rest at your full disposal should you need anything at all and I hope to see you back online soon. 

     

    Kind regards,

    Denise

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    never answered my email requests from Jan 19th and 26th - feel free to paste this email response you said was sent Denise.

    This is my last response on this issue - lesson learned thanks to all for your help 

     

    Thank you for getting back to us. 

     

    Please note that your email has been answered 4 days ago by our colleague Grayson, and in the said email (Ticket ID: 5MFNE) you were informed about the Verification Process decline. 

     

     

    We want you to continue enjoying your experience on our site and as an exception we have re-credited your account with the amount of 3015 CAD that you tried to cash out initially, so that you can log in and make a new payout request. It will be reviewed and approved as soon as possible. 

     

    Thank you for letting us know about this matter and know that we are always at your full disposal, should you need help with anything at all. 

     

    Looking forward to seeing you online! 

     

    Best of luck on the games!
    Denise
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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    Hi, I also [email protected] Casino. Think it was a failure by me... I did win 330€ and wait since almost one week for my money now. After 3 days they send the money to my neteller account but canceled it after one hour and put it back on my account (?!?!). Ok I did the next try. Now I'm waiting since 11th of January and NOBODY answer to my questions if anything was wrong (documents are fine told me the security departement). VERY BAD CASINO!!! I hope someday i got an answer/my money....

     

    Hello,

     

    Please note that since we have not received an answer from you, here or via email, the accounting team was unable to review your payout request which has unfortunately been declined. 

     

    Please place a new payout request via Neteller and also send us the Neteller Account ID, so that the accounting team knows where to send the winnings. You can send the information to accounting [@] tangierscasino.com or give it to me in a private message here. 

     

    Looking forward to hearing from you and seeing you online soon. 

     

    Best of luck on the games!
    Denise
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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    Hi, 

     

    Do you take Australian players?

     

    Hello,

     

    Yes, we do accept Australian players. 

    Create an account and get your sign up bonus on the spot. We also prepared a special 100% cash back for your first deposit, that will be credited to you on chat in case the house wins. 

     

    Best of luck on the games!
    Denise
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    Playweazel Newbie Gambler

    Playweazel

    Posted
    Posted

    You have pm. I tried multiple times to reach your chat, support whatever to ask what the problem is. No answer. Everytime i tried a cashout a few days later the money was back on my account. What should I say? Please tell me what to do or just cashout. You have my neteller account-ID. Let's see what happens now ;)

     

    Hello,

     

    Thank you for getting in touch with us in regards to this. 

     

    Please note that the reason why your first payout requests were declined because you did not provide us with the withdrawal method information, so that we can send the funds. Also, the Bank Wire request has been declined because the amount you were trying to cash out is lower than the minimum approved with Bank Wire.

     

    I noticed that your latest request is however for 100, and not for 330. 

    What I recommend you to do is to cancel the 100 withdrawal request and to place a new one for the entire amount via Neteller and also send us the Neteller Account ID, so that the accounting team knows where to send the winnings. You can send the information to accounting [@] tangierscasino.com or give it to me in a private message here. 

     

    I also tried to call you to explain everything, but it seems that the phone number you have saved on the account is incorrect. 

     

    Looking forward to hearing from you and seeing you online soon. 

     

    Best of luck on the games!
    Denise

     

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    You have pm. I tried multiple times to reach your chat, support whatever to ask what the problem is. No answer. Everytime i tried a cashout a few days later the money was back on my account. What should I say? Please tell me what to do or just cashout. You have my neteller account-ID. Let's see what happens now ;)

     

    Hello,

     

    Thank you for providing me with the Neteller information.

    Please note that your withdrawal request has been approved and the funds should hit your account in maximum 24 hours. 

     

    Looking forward to seeing you online. :)

     

    Best of luck on the games!
    Denise
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    Playweazel Newbie Gambler

    Playweazel

    Posted
    Posted

    Late but cashout day was yesterday. Fine. It took a while but ok... Thank you "askgamblers" think without you it would take a few minutes more ;)))

     

    Hello,

     

    Thank you for providing me with the Neteller information.

    Please note that your withdrawal request has been approved and the funds should hit your account in maximum 24 hours. 

     

    Looking forward to seeing you online. :)

     

    Best of luck on the games!
    Denise

     

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    • 2 weeks later...
    Emmyslapslap Newbie Gambler

    Emmyslapslap

    Posted
    Posted

    I need assistance to resolve an issue with Tangiers Casino. Seems everything seems to go fine until you submit a withdrawal request. No longer responding in live chat or any emails sent. Withdrawal gets cancelled for no reason. All information requested was sent. Account verified. All terms and conditions met. All details and banking details sent and correct. Still unable to complete withdrawal process and little communication from company to resolve the problem. I just want to resolve the issue and to be responsive dedicated to when sending emails or messages.

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    I need assistance to resolve an issue with Tangiers Casino. Seems everything seems to go fine until you submit a withdrawal request. No longer responding in live chat or any emails sent. Withdrawal gets cancelled for no reason. All information requested was sent. Account verified. All terms and conditions met. All details and banking details sent and correct. Still unable to complete withdrawal process and little communication from company to resolve the problem. I just want to resolve the issue and to be responsive dedicated to when sending emails or messages.

     

     

    Hello,

     

    Please note that the reason why your initial withdrawal request has been declined was due to the fact that the accounting team did not receive the BSB code at the time and were unable to send the funds. I can confirm that now we have the BSB code as well and that the payout request has been reviewed and approved today, so the funds should reach you shortly. 

     

    Congrats on your winnings and should you need help with anything at all, just let me know.

     

    Best of luck on the games!

    Denise

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    Fiekie247 Premium Member

    Fiekie247

    Posted
    Posted

     

    Hello,

     

    Please note that the reason why your initial withdrawal request has been declined was due to the fact that the accounting team did not receive the BSB code at the time and were unable to send the funds. I can confirm that now we have the BSB code as well and that the payout request has been reviewed and approved today, so the funds should reach you shortly. 

     

    Congrats on your winnings and should you need help with anything at all, just let me know.

     

    Best of luck on the games!

    Denise

     

    I see tangiers casino has not been added at Askgamblers.

     

    I would like to however make my first deposit, find the EGT slots very entertaining, Any exclusive offer for us? Maybe something beyond the 200% welcome bonus?

     

    #JustAsking

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    I see tangiers casino has not been added at Askgamblers.

     

    I would like to however make my first deposit, find the EGT slots very entertaining, Any exclusive offer for us? Maybe something beyond the 200% welcome bonus?

     

    #JustAsking

     

     

    Hello,

     

    We hope it will bring you the best of luck! 

     

    The regular deal for the first deposit is 200%, that you will receive no matter what amount you choose to make, but should you decide to make it via Bitcoin you will get a 400% deposit bonus for it and for your next 2 Bitcoin deposits as well. 

     

    Not only that, but I left a VIP note on your account for which you can ask on chat, that will enable the 100% cashback feature for you + the loyalty program. 

     

    This means that in case the house wins, you will get 100% of your deposit back in cash on your account, and the loyalty will get you extra cash weekly and monthly, according to the activity on your account. 

     

    Look us up on chat and claim the deals and we can guarantee a good time! :)

     

     

    Best of luck on the games!
    Denise
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    Fiekie247 Premium Member

    Fiekie247

    Posted
    Posted

     

    Hello,

     

    We hope it will bring you the best of luck! 

     

    The regular deal for the first deposit is 200%, that you will receive no matter what amount you choose to make, but should you decide to make it via Bitcoin you will get a 400% deposit bonus for it and for your next 2 Bitcoin deposits as well. 

     

    Not only that, but I left a VIP note on your account for which you can ask on chat, that will enable the 100% cashback feature for you + the loyalty program. 

     

    This means that in case the house wins, you will get 100% of your deposit back in cash on your account, and the loyalty will get you extra cash weekly and monthly, according to the activity on your account. 

     

    Look us up on chat and claim the deals and we can guarantee a good time! :)

     

     

    Best of luck on the games!
    Denise

     

    Claimed.

     

    Wish me luck.

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    Busted wagering and received my 100% cash back - Wager free.

     

    Tried making something of it, but lost it all on EGT slots. Had a great time and will definitely deposit again here.

     

    Hello,

     

    We are happy to hear that you had fun and we are looking forward to seeing you online soon. 

    If there is anything that you need, do not hesitate to let us know!

     

    Best of luck on the games!

    Denise

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    Fiekie247 Premium Member

    Fiekie247

    Posted
    Posted

    Hello,

     

    We are happy to hear that you had fun and we are looking forward to seeing you online soon. 

    If there is anything that you need, do not hesitate to let us know!

     

    Best of luck on the games!

    Denise

    How long does the verification and Withdrawal process take?

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    Tangiers_Casino_Rep Newbie Gambler

    Tangiers_Casino_Rep

    Posted
    Posted

    How long does the verification and Withdrawal process take?

     

    I see your account is already verified (your documents have been approved), so from the moment you place  your payout request it will be reviewed in the shortest period of time, maximum 72 hours.

     

    After that, depending on the method you are using to cash out, you will receive the funds on the spot if you are cashing out with Bitcoin, within 24 hours if you are cashing out with an online wallet (that is the maximum, they usually hit sooner) or maximum 5 days if you are cashing out via Bank Wire. 

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    • 1 month later...

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