Tangiers Casino : Is this New Casino Legit? Help Please

[ValDes]

Hi again,

I want to say THANK YOU to the AskGamblers Staff here - the money has been arrived yesterday afternoon.

Many thanks for your help.

 

Yeah, Christmas miracles are happening in this forum all the time.  

 

Thanks for the update and good luck!

[mishgun80]

Good day Denise! i have the problem  in tangerscasino, I send emails to verify my address, but they either do not reach . or not considered .

A letter of verification Neteller, reviewed and accepted .

Now my balance in your casino is $ 1500, I would like You to tell me the steps so I could withdraw money.

i was made a Deposit in casino through Neteller 25$

my nickname as here check and tell me further steps

[cocopop3011]

 

Good day Denise! i have the problem  in tangerscasino, I send emails to verify my address, but they either do not reach . or not considered .

A letter of verification Neteller, reviewed and accepted .

Now my balance in your casino is $ 1500, I would like You to tell me the steps so I could withdraw money.

i was made a Deposit in casino through Neteller 25$

my nickname as here check and tell me further steps

 

 

It might help to PM Denise too just in case. Let me know if you need assistance here.

[mishgun80]

It might help to PM Denise too just in case. Let me know if you need assistance here.

Today was verified address. Now I need to make a Deposit and make a withdraw, but the support did not say how many of the withdrawal limits per day and week. i will write when withdraw or refuse to withdraw. 

[cocopop3011]

Today was verified address. Now I need to make a Deposit and make a withdraw, but the support did not say how many of the withdrawal limits per day and week. i will write when withdraw or refuse to withdraw. 

 

Did you win the $1,500 off a free bonus then?

[mishgun80]

Did you win the $1,500 off a free bonus then?

they sent me an email with 25 free spins, with them I win 5 $, I then had to wager x99, at a time when the money was transferred from the bonus account to the cash account, I had 500$ . then they started to check my account, I played a bit and the cash balance increased to $ 1500. today a little play after making a Deposit of$ 25 . withdraw 2400$.I'll wait 72 hours. sorry for my English

[Actualplayer]

they sent me an email with 25 free spins, with them I win 5 $, I then had to wager x99, at a time when the money was transferred from the bonus account to the cash account, I had 500$ . then they started to check my account, I played a bit and the cash balance increased to $ 1500. today a little play after making a Deposit of$ 25 . withdraw 2400$.I'll wait 72 hours. sorry for my English

 

Please let us know if u get paid.

 

That's a big win for that deposit. Some of the less reliable sites will try to make sure you lose it back before they even consider paying. 

[mishgun80]

the situation confuses me, the site casino a withdraw is allowed a $2,400, but received on Neteller is $100 (((

[Afi4wins]

the situation confuses me, the site casino a withdraw is allowed a $2,400, but received on Neteller is $100 (((

 

If I'm not wrong, winnings from any free spins are capped at $100 max withdrawal. Since you have not made any deposit prior to playing those free spins, you were required to make a deposit first before you could withdraw any winnings from the free spins. The rest got burned away...sadly. 

 

But maybe I'm wrong...so just let the Tangiers casino rep confirms this for you.

[mishgun80]

conclusion there is about this casino, they kept on my balance a lot of money from the bonus (500, 1500, 2250) so I either lost them or made a Deposit, and then when cashout he said: with a bonus, you can make a withdrawal of$ 100 Max!!! the month I passed verification for a$ 100 hahaha + 50 $profit , it's terrible, I hope no one there to play . I'm definitely not going

[cocopop3011]

Did you win the $1,500 off a free bonus then?

 

@Mishgun - Which is why I asked you this.

 

If you won the money off a free bonus hence the reason why you had to deposit to withdrawn then as Afi said the winnings would be capped which is why you didn't receive the full amount.

[Playweazel]

Hi, I also played@Tangiers Casino. Think it was a failure by me... I did win 330€ and wait since almost one week for my money now. After 3 days they send the money to my neteller account but canceled it after one hour and put it back on my account (?!?!). Ok I did the next try. Now I'm waiting since 11th of January and NOBODY answer to my questions if anything was wrong (documents are fine told me the security departement). VERY BAD CASINO!!! I hope someday i got an answer/my money....

[Tangiers_Casino_Rep]

 

Good day Denise! i have the problem  in tangerscasino, I send emails to verify my address, but they either do not reach . or not considered .

A letter of verification Neteller, reviewed and accepted .

Now my balance in your casino is $ 1500, I would like You to tell me the steps so I could withdraw money.

i was made a Deposit in casino through Neteller 25$

my nickname as here check and tell me further steps

 

 

Hello,

 

First of all I would like to apologize for the delay in answering you, I am not sure what happened, but I did not get notifications about your posts.

Now I followed this topic again, but in case this happens again, please write a private message as well, those email me automatically so this way I will be able to check as soon as possible. 

 

In regards to the matter you wrote here about, yes, the winnings were unfortunately issued from free bonus money and this is why the $100 limit has been applied automatically. 

 

There are indeed to extra rules when you cash out from free bonus money: the amount that can be cashed out is according to the VIP Level (as detailed on our Bonus Rules page) and you also need to have at least one deposit made in the last 5 days before placing the payout request (as mentioned on our Banking page). 

 

I am happy to hear that you received your winnings and I hope that many more will come. 

In the meantime I noticed that you managed to claim a couple of free chips to get you started and should you need anything at all, we are on Live Chat 24/7 or you can write to me so I can help you. 

 

Best of luck on the games!

Denise

[Tangiers_Casino_Rep]

Hi, I also [email protected] Casino. Think it was a failure by me... I did win 330€ and wait since almost one week for my money now. After 3 days they send the money to my neteller account but canceled it after one hour and put it back on my account (?!?!). Ok I did the next try. Now I'm waiting since 11th of January and NOBODY answer to my questions if anything was wrong (documents are fine told me the security departement). VERY BAD CASINO!!! I hope someday i got an answer/my money....

 

Hello,

 

Thank you for getting in touch with us in regards to this. 

 

Please note that the reason why your first payout requests were declined because you did not provide us with the withdrawal method information, so that we can send the funds. Also, the Bank Wire request has been declined because the amount you were trying to cash out is lower than the minimum approved with Bank Wire.

 

I noticed that your latest request is however for 100, and not for 330. 

What I recommend you to do is to cancel the 100 withdrawal request and to place a new one for the entire amount via Neteller and also send us the Neteller Account ID, so that the accounting team knows where to send the winnings. You can send the information to accounting [@] tangierscasino.com or give it to me in a private message here. 

 

I also tried to call you to explain everything, but it seems that the phone number you have saved on the account is incorrect. 

 

Looking forward to hearing from you and seeing you online soon. 

 

Best of luck on the games!

Denise

[Stumiester]

Please help resolve this Tangiers Casino issue. 

I have tried online chat and called casino as well as sent the below email to accounting and support at Tangiers with no response.

 

I withdrew winnings of $3,015 on Jan 11^th (pending withdrawal) only to have it returned to my account Jan 15^th.

This was due to a new credit card not verified which I then sent through the info on the 15^th and received email from Wade on 17^th that account is now again verified .

After sending this through I had the live chat remove the $0.02 bonus money so I could once again withdraw which they did and I withdrew $3,015 again on the 16^th.

With this money sitting in pending withdrawal I deposited 2 separate $100 payments on 18^th receiving bonus money but lost all.

Logging on today 19^th I find the $3,015 that was pending withdrawal back in my account along with a $0.16 bonus money.

I asked live help plus phone call to remove the $0.16 bonus so I can withdraw this money for the 3^rd time only to be told that I need to play through $3,860 to remove the $0.16 bonus money due to a $100 deposit I made yesterday.

This is ridiculous.

Please remove this $0.16 bonus so I can withdraw my already approved for withdrawal twice $3,015

Regards,

Stu (account name Stumiester)

[cocopop3011]

Hi Stu and welcome to the forum, our rep should be along to help you shortly if not, I'll drop Denise a PM for you.

 

Just a question though. When your withdrawal was pending and you deposited did you take a bonus with it and that's why there's wagering?

[Stumiester]

Hi and thanks for your help.

Yes they auto apply bonus every time you deposit.

So I deposited $100 and got bonus lost it all, deposited another $100 got bonus and lost it all.

Did not see how that will affect my already approved pending withdrawal money ?

Cheers

Stu

[Afi4wins]

Most casinos have a clause in their T&C stating that players are not allowed to take deposit bonuses whilst having a pending withdrawal. Don't know if Tangiers have this clause or not.

 

Nonetheless, I think Stumeister shouldn't have taken any deposit bonuses with his 2 deposits, knowing that his withdrawal was still pending. He should have cancelled those bonuses, either directly from his account, or via Live Chat...but then again, he might know of this requirement in the first place.

[Stumiester]

The withdrawal money was not sitting in my account - I would never take free spins or bonus with $3,015 sitting in my account as I know they would hold that against withdrawing.

[Stumiester]

Afi4wins - here is what Tangiers site says regarding Bonuses:

 

Bonuses are for wagering purposes on the website only and cannot be withdrawn as cash. You cannot withdraw any winnings won when wagering with a bonus or deposit related to such bonus until and unless you have met the wagering requirements of any active bonus in your member account.

 

Did not think pending withdrawal was related to my after the fact 2 $100 deposits with bonus ?

[Afi4wins]

The reasons for disallowing players to take any deposit bonuses whilst having a pending withdrawal is due to the implications inherent in the casino's financial system! Some casinos use this system, others don't - so some casinos do allow to take up deposit bonuses even with a pending withdrawal, without causing hitches in the financial system.

 

Depending on the financial system used, when a bonus is taken with a deposit, all the money is placed into a bonus account. All money in this bonus account cannot be withdrawn until the wagering requirements have been completed. That is straightforward enough, right? BUT...in certain systems, pending withdrawal money is still considered as in a bonus account, simply because it has not been paid out and released yet! So if there's a new bonus wagering requirements that needs to be completed first, all money, INCLUDING that withdrawal money, gets locked with the wagering requirements too...as what is happening with your withdrawal money at Tangiers! This is not a good system...but some casinos still use them! 

 

For comparison, some Playtech casinos allow taking deposit bonuses even immediately after making a withdrawal claim, and I have used this privilege very much to my benefit - but that was some years ago, and I finally got banned from taking anymore bonuses! Hahaha. 

[Stumiester]

Thanks disregard my complaint - lesson learned.

I will play through the bonus again.

As others have stated on this topic I would like to express my opinion on this casino as well as their affiliated Rich Casino:

I have played in many online casino's and these 2 are the world's worst for communication, customer service and every trick they can use to stall payment (with intention of you re-gambling and losing it). Live help and calling them are a waste of time if they respond at all. I will not be returning. 

Regards,

Stu

[cocopop3011]

Yep I think this is where your problem lies taking a bonus on a pending withdrawal, it's a no-no!! Not quite sure how the rep will respond, let's wait and see.

[cocopop3011]

Thanks disregard my complaint - lesson learned.

I will play through the bonus again.

As others have stated on this topic I would like to express my opinion on this casino as well as their affiliated Rich Casino:

I have played in many online casino's and these 2 are the world's worst for communication, customer service and every trick they can use to stall payment (with intention of you re-gambling and losing it). Live help and calling them are a waste of time if they respond at all. I will not be returning. 

Regards,

Stu

 

Maybe wait one more day before doing it and see what the rep says..

[Tangiers_Casino_Rep]

Please help resolve this Tangiers Casino issue. 

I have tried online chat and called casino as well as sent the below email to accounting and support at Tangiers with no response.

 

I withdrew winnings of $3,015 on Jan 11^th (pending withdrawal) only to have it returned to my account Jan 15^th.

This was due to a new credit card not verified which I then sent through the info on the 15^th and received email from Wade on 17^th that account is now again verified .

After sending this through I had the live chat remove the $0.02 bonus money so I could once again withdraw which they did and I withdrew $3,015 again on the 16^th.

With this money sitting in pending withdrawal I deposited 2 separate $100 payments on 18^th receiving bonus money but lost all.

Logging on today 19^th I find the $3,015 that was pending withdrawal back in my account along with a $0.16 bonus money.

I asked live help plus phone call to remove the $0.16 bonus so I can withdraw this money for the 3^rd time only to be told that I need to play through $3,860 to remove the $0.16 bonus money due to a $100 deposit I made yesterday.

This is ridiculous.

Please remove this $0.16 bonus so I can withdraw my already approved for withdrawal twice $3,015

Regards,

Stu (account name Stumiester)

 

Hello,

 

Thank you for all the details offered. 

 

Please note that we reviewed your account and found that when you asked on chat to have your 0.02 bonus money cancelled, they were. It is proof that they were successfully cancelled since you were able to make a payout request after (on the 16th). 

 

Your two deposits and deposit bonuses however had nothing to do with the already existent withdrawable balance, meaning if you were to go to My Account -> Bonus Overview you could have cancelled the remaining bonus (from the deposit bonus) and that amount would have been deducted along with any winnings from it, BUT NOT along with the $3,015 that was issued from a whole different bonus (that you placed in pending). 

 

The reason why your last payout request was declined (on the 19th) was due to the Verification Process. Should you have kept the cash balance available (not put it into play) and placed a new payout request, it would have been approved. 

 

We noticed that after you played down the balance you also claimed the weekly loyalty cashback to get you started on the games, which was added to your account and played as well.

 

Looking forward to hearing from you and seeing you online soon. 

 

Best of luck on the games!

Denise