Bonus wr question

[Gazman999]

Not sure if this is the correct area. I signed up for 'winning' sports book. Deposited £30 and got 100% match so had £60. I made a sports bet for £3 and tried out the casino. I ended up with £380.

 

My question is... the wr for the sports deposit was x8 your deposit and bonus at greater than 2.0 within 7 days. If you cashout prior to completing you lose the bonus and any winnings. If you dont complete it in 7 days the same thing happens.

 

When i played the casino i didnt transfer any money to the casino. So my winnings are actually showing in the sportsbook.

 

So will they class me playing the casino with the bonus money and therefore they'll remove the winnings?

 

Also when i look at my sportsbook account it doesnt show anything in the bonus section, just the balance section.

 

I tried the chat but they dont answer. (which is not a good sign)

 

Thanks

[Gazman999]

I found this in the terms incase it helps. And it was Winner not Winnings.

 

'Only wagers placed in the Sportsbook will count towards bonus requirements. Any winnings that have not occurred from within the Sportsbook will be forfeited.'

[ValDes]

Hi Gazman999 and welcome to AskGamblers. 

 

Pretty weird situation to say the least... Usually, the sports book and casino funds are separated in different 'wallets' where player is given the opportunity to transfer funds between these wallets.

 

Considering your situation I think contacting the casino support first is a must as there is no one else who know better how their casino/sports book is operating.  

[Gazman999]

Thanks for the reply. Yeah there are separate wallets it just didnt ask me to transfer into the casino wallet.

 

Have sent them an email so hopefully i get a response and know where i stand. Reading reviews on the company im not hopeful. Sorry i didnt do that prior to depositing.

[Awena]

Thanks for the reply. Yeah there are separate wallets it just didnt ask me to transfer into the casino wallet.

 

Have sent them an email so hopefully i get a response and know where i stand. Reading reviews on the company im not hopeful. Sorry i didnt do that prior to depositing.

Hello Gazman999 and welcome to AskGamblers!

 

I hope customer support will answer you soon so you know where you stand.

 

It seems your newbie to online gambling and I would like to encourage you to pay close attention to T&C's and check out online casino prior depositing.

 

Good Luck and I hope everything works out in your favor**