Neteller Standards Slipping

[Hellridah]

Hey Guys , 

 

Just thought I'd raise this I've been with Neteller for a while now and over the past year 

I've noticed a few things for one I know that they merged with Skrill I know about that 

and I would imagine with the merger there would be some improvements sadly not the 

case . 

 

1. I've noticed Live Chat Support Completely Vanish when it comes to trouble shooting 

issues you now have to contact a number and with no Neteller phone support in New 

Zealand I now have to contact the Australian Support or the United Kingdom just to get 

somebody whom I can understand that doesn't speak broken english. (either that or wait for the delayed vip response)

 

2. All of a sudden there have been random security checks made I know a few members 

outside of myself who have been subject to having to send in extra verification for god knows 

what reason just to conduct business.

 

3. The Turnaround time for a vip callback is now a lengthy thing I requested a call on a particular 

day and two days later received an email asking if I still needed the call. 

 

I'm a bronze vip was a silver till the rules changed and I have to say standards have slipped a 

bit not happy Netty don't know whats up with you guys but I'm not impressed . 

 

-T

[Fiekie247]

Hey Guys , 

 

Just thought I'd raise this I've been with Neteller for a while now and over the past year 

I've noticed a few things for one I know that they merged with Skrill I know about that 

and I would imagine with the merger there would be some improvements sadly not the 

case . 

 

1. I've noticed Live Chat Support Completely Vanish when it comes to trouble shooting 

issues you now have to contact a number and with no Neteller phone support in New 

Zealand I now have to contact the Australian Support or the United Kingdom just to get 

somebody whom I can understand that doesn't speak broken english. (either that or wait for the delayed vip response)

 

2. All of a sudden there have been random security checks made I know a few members 

outside of myself who have been subject to having to send in extra verification for god knows 

what reason just to conduct business.

 

3. The Turnaround time for a vip callback is now a lengthy thing I requested a call on a particular 

day and two days later received an email asking if I still needed the call. 

 

I'm a bronze vip was a silver till the rules changed and I have to say standards have slipped a 

bit not happy Netty don't know whats up with you guys but I'm not impressed . 

 

-T

 Point 1 - They do have live chat, but i waited over an hour and no one helped me and i left

 

Point 2 - I have been victim of additional security checks.

 

Also, i have a USD account and when i make deposits to site that host my account in Euro currency, the conversion charges are so expensive.

 

I once won 430 euros at a casino - In USD i should be receiving about 470 - 475 in my neteller, i ended up getting 445 USD, i suppose they took that 20 extra USD for charges or conversion rates.

 

I am really upset about this, but like i said when i contacted support to inquire about this, i waited more than an hour and even 30 minutes on another occasion, but i just could never get through to someone.

 

But so far, the Master Card has helped me a lot. no more lengthy wire transfer from neteller to my bank account. I simply swipe or withdraw at ATM. So this is very convenient and one of the reasons i stay with them.

[Afi4wins]

I'm not really surprised that Neteller could drop in satisfaction levels once in awhile, perhaps occasionally, which just goes to show that no one and nothing can ever be perfect. Maintaining a near-perfect performance is never ever easy, and intermittent drops in performance should be expected and accepted. But if it carries on like that, then it's time to really worry.

 

I guess Bronze and Silver VIP members do take the brunch of the dissatisfaction, due to not having dedicated personal managers assigned to them, which  is a little on the downside, but higher VIP levels may see less of such nuisances. In fact, all transaction fees and foreign exchanges fees are lesser, and being a Gold member myself, I am enjoying such benefits, and haven't had any extra security checks requested on me either. The only difference now, from before. is that I need to answer the security question with each login, for added security measure I guess.

 

All my money transfers have been without any problems, my withdrawals to my bank account done within 2 or 3 days, and frankly speaking, I have not seen any drop in Neteller's performance so far on my side. But like I said, it may be due to my slightly beneficial VIP level. 

 

But...all money transactions have no doubt been increased, all ATM withdrawals now cost more, but I'm lucky I guess, because I don't do any of such transactions. I have stopped using Neteller's Mastercard ever since my money got stolen (but fully recovered back), and I'm happy to stay this way, for as long as I can.

 

I completely understand the need for others to use these Credit Card facilities, for one reason or another, and I do feel your aches in paying all those extra fees and charges. But...nothing good lasts forever...and nothing bad goes on forever either. So just hang on with it and make the best of whatever is in your hand now. If ever there's a better option available in the future, then go for it!    

[cocopop3011]

I'm really not using Neteller or Skrill these day - well at very very minimum. But nothing surprises me with them!

[Hellridah]

 Point 1 - They do have live chat, but i waited over an hour and no one helped me and i left

 

Point 2 - I have been victim of additional security checks.

 

Also, i have a USD account and when i make deposits to site that host my account in Euro currency, the conversion charges are so expensive.

 

I once won 430 euros at a casino - In USD i should be receiving about 470 - 475 in my neteller, i ended up getting 445 USD, i suppose they took that 20 extra USD for charges or conversion rates.

 

I am really upset about this, but like i said when i contacted support to inquire about this, i waited more than an hour and even 30 minutes on another occasion, but i just could never get through to someone.

 

But so far, the Master Card has helped me a lot. no more lengthy wire transfer from neteller to my bank account. I simply swipe or withdraw at ATM. So this is very convenient and one of the reasons i stay with them.

 

Hey Fiekie , 

 

Thanks for the feedback could I borrow your eagle eyes a moment could you tell me where live chat can be found as it 

should be a simplistic matter like clicking on support all I can see is phone support hardly a mention of email and the 

conversion fee's are wrong I always check with google first its way off . 

 

Eg . Cashout from Cashmio Casino 497 Euro received 469ish euro like wtf ? and then try to get hold of somebody 

umm yep always get a prompt response from the United Kingdom lol and don't get me wrong love talking to you 

Kingdom at least we can go a few rounds  in constructive english unbroken english . ^^

 

And I guess since I started down the path the acceptance level of transactions is dodgy as well like with different banks 

and cards ...Anz Bank New Zealand is a No Go as Neteller is Flagged for High Fraud Use ...had to switch banks as everytime 

I wanted to make a deposit I had to ring the PRM team just to have a deposit approved ...as the PRM team had to remove 3D Secure 

so the transaction went through don't ask me why but there's been a few bumps on the road ...I'm now with kiwibank and don't run into 

it ....much anymore. (Visa Debit)

[Fiekie247]

I cannot seem to get live chat either anymore. the last time i contacted them was in beginning august. Ill try my browsing history to check if i find something. If i remember correctly i was googling live chat that time, as i couldn't navigate to it from the site itself, But im 100% sure it was neteller chat.

[raverbabe]

The merging of Skrill and Neteller was always going to be bad for those of us who use their services, if it had been under Europes jurisdiction I would have expected the deal to be stopped by competition regulators  the two biggest players in one market should never be allowed to join forces as the resulting monopoly will inevitably end up abusing their dominant position.

 

Skrill are completely useless when it comes to support though anyway, that's an absolute certainty.

[cocopop3011]

The merging of Skrill and Neteller was always going to be bad for those of us who use their services, if it had been under Europes jurisdiction I would have expected the deal to be stopped by competition regulators  the two biggest players in one market should never be allowed to join forces as the resulting monopoly will inevitably end up abusing their dominant position.

 

Skrill are completely useless when it comes to support though anyway, that's an absolute certainty.

 

Yep couldn't agree more raver. What I struggle to get my head around is how a company so big and so popular as Skrill fail to see that their support needs some serious improvement! I have to admit I've never had much to do with Neteller support, the times I 've used them, although I can't remember I assume must have been okay since I would have remembered if it wasn't.

 

I don't think any other e-wallet company has even come close to Skrill or Neteller yet but I do hope in the future another giant will come forward that I can start using again.