Rivieraspin

[gambler47]

Hi has anyone played this casino. I deposited £700 and withdrew over 4k on Friday 30th. My account is verified but the withdrawal is still pending. I feel like they are just dragging it out so I cancel my withdrawal. Anyone had any experience with this casino and able to tell me how long the withdrawal took?

[Afi4wins]

31 minutes ago, gambler47 said:

Hi has anyone played this casino. I deposited £700 and withdrew over 4k on Friday 30th. My account is verified but the withdrawal is still pending. I feel like they are just dragging it out so I cancel my withdrawal. Anyone had any experience with this casino and able to tell me how long the withdrawal took?

@gambler47 Hi there and welcome to the forum.

It's just over 1 week so it's not too delayed if they are investigating your account and gameplay since the withdrawal amount is quite big.

[gambler47]

Ok, it feels like a long time, obviously much longer than any UK casino. I will probably contact them on Wednesday if I've still heard nothing. Always a bit concerning when it takes a long time.

[Blackjax]

Is this the one which has a Curacao licence? 

[gambler47]

3 minutes ago, Blackjax said:

Is this the one which has a Curacao licence? 

Yeah, this one

[Blackjax]

Can you show the bottom of the page? 

I want to see what it shows you because I cannot see the license from my region. Also try and click the license and let me know where it takes you. 

[Maiwen]

3 hours ago, gambler47 said:

Hi has anyone played this casino. I deposited £700 and withdrew over 4k on Friday 30th. My account is verified but the withdrawal is still pending. I feel like they are just dragging it out so I cancel my withdrawal. Anyone had any experience with this casino and able to tell me how long the withdrawal took?

I searched on Google and couldn't find a casino by the name of Rivieraspin. do you mean Riviera Casino?

[gambler47]

44 minutes ago, Blackjax said:

Can you show the bottom of the page? 

I want to see what it shows you because I cannot see the license from my region. Also try and click the license and let me know where it takes you. 

 

[gambler47]

25 minutes ago, Maiwen said:

I searched on Google and couldn't find a casino by the name of Rivieraspin. do you mean Riviera Casino?

No I think they are different, I've seen some reviews on this Riviera spin but not many.

[Blackjax]

Please show the license seal. It should be in green colour. 

[gambler47]

41 minutes ago, Blackjax said:

Please show the license seal. It should be in green colour. 

I don't see one tbh

[Blackjax]

Hmm... Looks like you joined a scam casino. I dont see you getting your money. You would be lucky to get anything from them. 

I can't even ask you to file a complaint as they are not listed here and I don't think they have an ADR. 

ALL you can do is just pray that they pay you. 

[gambler47]

Yeah hopefully they pay me, it was actually 7k I won but the max withdrawal was 4k. I contacted support they said Normal processing time is 7-21 business days. 

 

[gambler47]

Checked reviews on the other sites, they don't pay out, looks like a scam casino. Can you get refunded by your bank for the deposits?

[Blackjax]

If you used a credit card then maybe you can chargrback. 

[patchworkfox]

Don't cancel it, a stretched pending period is often waiting for exactly that, and check whether you can lock reverse withdrawals in your settings. Read their T&Cs for the stated processing time and any withdrawal cap (a 4k win can be paid in instalments), then ask support by email for the status and a date and screenshot everything. If they go past their own timeframe, complain to the licensing body in their footer or file one here on AskGamblers. Ten days on a verified account is long, but not proof they won't pay.

[gambler47]

Unfortunately this casino is unlicensed, They are using a fake non existent license on their website. It seems to be part of the Lava entertainment network. All their sites are identical. Everyone reports the same problem, chat says 7-21 and the money never appears.

Their live chat is ai bots, pretty sophisticated though. If you ask the right question they will put you through to a 'support specialist' an actual human. 

If you search the casinomeister forum, it has a list of their sites from lava entertainment. All reviews are the same. I've seen someone say they've been waiting 1 year for £100. A rare person now and again will get their withdrawal.

I've read the tcs I've abided by them, not used a bonus or anything but I will put my chances at less than 1 percent of getting paid. 

Unbelievable how this criminal network is getting away with it.