Roobet Accepted Underage Deposits and Over 100000 EUR Lost While Gambling in Austria

[davo777davp777]

Hi everyone,

I’m 19 years old and I’m looking for advice regarding a serious situation with Roobet.

I registered on Roobet when I was 17 and recently found transaction records showing that I deposited money before my 18th birthday.

I was able to gamble without completing full KYC verification, which was only requested approximately 18 months after registration.

I continued playing after turning 18 and eventually lost over €100,000. Most of my gambling activity took place while I was physically living in Austria.

I contacted Roobet asking them to investigate and consider reimbursing my losses. They rejected my request, saying I had confirmed I was over 18 when registering. They also referred to a Swiss address on my account, although most of my gambling took place in Austria.

I contacted them again but haven’t received a meaningful response. My account is now closed.

I understand that I declared myself over 18 during registration, but I was actually 17 when I started depositing.

Has anyone dealt with a similar situation? Is there any chance of recovering losses in these circumstances?

I would really appreciate advice from the AskGamblers team, community members, or an official Roobet representative.

I have transaction records and Roobet’s written response available for private verification.

Thank you for your help.