£4,000 non paid in winnings

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I'm honestly shocked and so upset right now. If anyone can help i would very much appreciate it.

 

So, On Saturday, I deposited £100 into my InterCasino account. I don't normally use a bonus, but after a string of loses, thought it would stretch my money a bit further so I accepted. I got a bit lucky and was upto about £950 ( some bonus, some my money). I finished the night, woke up the next morning, and played some more. So I got up to about £5,500. Yes, I was betting high. But I always bet high. I unlocked the bonus at about £4900 and could have walked away with that. Greed got the better of me and I continued playing ( bonus unlocked now, free to withdraw any amount). I was losing and increasing the amount of my bets thinking that one of my numbers was due to come in. I was down to £1200, done a spin and black 15 came in that paid me £3k or so. I tidied up and decide to walk away with £4,000. I requested a withdrawal, put my account on take a break for 7 days so I couldn't go back, reverse withdraw and lose the lot ( like I have done on so many occasions) and assumed the money was as good as banked. How wrong. I have just received this email: 

 

Having reviewed your play activity with the £50 bonus received on the 30/07/2016, our anti-fraud department noticed a breach in the Terms&Conditions of this promotion. 

As per the General Promotion Terms&Conditions (https://www.intercasino.co.uk/general-promotion-terms-and-conditions ): 

o A pattern of betting using bonus money in which a significant proportion of single bets are more than £6.25 in slots or more than £25 in table games

o A pattern of betting for cashback in which a significant proportion of single bets are more than £6.25 in slots or more than £25 in table games 

 

I am afraid that your logs indicate that higher bets were placed with this bonus. Therefore the winnings had to be removed, the withdrawal not approved and your £100 deposit credited back in your casino balance. 

 

I have copied below for your convenience the full Terms&Conditions: 

3.14 

Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, Dumarca has a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. Dumarca reserves the right to block bonuses from any User who Dumarca deems to be abusing our promotions. If fraudulent activity or abuse is suspected, Dumarca reserves the right to remove bonuses and associated winnings from the account and any associated accounts.

 

The determination of what constitutes irregular play and bonus abuse shall be at the sole discretion of InterCasino, but for clarity what will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:

o Using more than one account

o Bonus stacking

o Two tier betting

o Multiple account strategy / proxy account strategy

o Using a VPN or masking IP address

o Affiliate CPA or revenue share abuse

o A pattern of betting using bonus money in which a significant proportion of single bets are more than £6.25 in slots or more than £25 in table games

o A pattern of betting for cashback in which a significant proportion of single bets are more than £6.25 in slots or more than £25 in table games 

 

Thank you for your understanding.

 

 

 

I wasn't playing in order to clear the bonus. Had I of been playing to do that then as soon as it was unlocked, i would have walked away The fact is that after it unlocked, i still gambled a further £10k and I could have walked with the figure at about £6,000.

 

I am devasted. Any help much appreciated.

[ValDes]

Hello there and welcome to AskGamblers. 

 

Sorry to be the bad messenger here, but in my opinion, you don't have a valid case here. Terms are put there with a good reason and not reading these terms is definitely not an excuse. If you game play fall under the described forbidden gaming patterns you have no other option but to accept it, learn your lesson and move on.