Issue on betpanda.io: USDT deposit not credited to gaming account

[alano83]

Hello. Four days ago, I sent some USDT via the BSC network to the casino in question. Two hours after the deposit, I contacted support because I hadn't received anything... They told me that, due to an issue with the provider, the deposit would be refunded. I haven't received anything since then; support says I have to wait—though they can't say for how long. Does that seem normal to you? It’s a five-minute transaction... I read on Trustpilot that this has happened to others, too.

[Afi4wins]

@alano83 It seems that there are MANY similar cases of missing crypto deposits nowadays...please be aware that using crypto currency providers tend to be at high risk lately...and there are also so many hackers around looking to get easy money from unknowing depositors!

[alano83]

3 minutes ago, Afi4wins said:

@alano83 Sembra che ultimamente ci siano MOLTI casi simili di depositi di criptovalute scomparsi... tenete presente che l'utilizzo di fornitori di criptovalute tende ad essere ad alto rischio ultimamente... e ci sono anche molti hacker in giro che cercano di ottenere denaro facile dai depositanti ignari!

The problem here is something else: the address and the network are correct (support confirms this), but they say the provider failed to credit the funds due to an issue on their end.

[alano83]

I used to check the receiving address every time I sent crypto, but the funds would get moved just a second later. This time that didn't happen, and they stayed in the wallet.

[Afi4wins]

6 minutes ago, alano83 said:

The problem here is something else: the address and the network are correct (support confirms this), but they say the provider failed to credit the funds due to an issue on their end.

Hmmm...okay, so there may be some technical issues at play on the provider's side, hopefully just a simple delaying glitch, so give it some more time then.

[cryptocmd]

Since the address and network check out, the useful thing to send support now is the BscScan link for the transaction, not just the hash. Open it and look at the "Tokens Transferred" line: if it shows USDT (BSC-USD) landing on their address with a green Success, the coins are sitting in the casino's hot wallet and the only thing missing is a ledger entry on their side. That is a bookkeeping job for their payments team, it does not depend on any provider, and it usually takes minutes once someone with access actually looks.

 

Two things I have seen cause exactly this: the deposit came from a smart-contract wallet or an exchange withdrawal that BSC records as an internal transfer, which some monitoring scripts do not pick up; or you sent to an old deposit address that their provider had already rotated out. In both cases the money is there and manual crediting fixes it.

 

If a week passes with nothing but "wait", open a complaint through the Complaints tab here and attach the BscScan link. A public case with on-chain proof tends to get a very different response than a chat ticket.

[kuff]

On 9/6/2026 at 10:17 AM, alano83 said:

Hello. Four days ago, I sent some USDT via the BSC network to the casino in question. Two hours after the deposit, I contacted support because I hadn't received anything... They told me that, due to an issue with the provider, the deposit would be refunded. I haven't received anything since then; support says I have to wait—though they can't say for how long. Does that seem normal to you? It’s a five-minute transaction... I read on Trustpilot that this has happened to others, too.

Did you get your funds refunded?

Luckily I have never had a similar problem depositing with crypto but looks like it can happen