SlotBunny Withdrawal Rejected Over “Multiple Accountss"All winnings removed.

[psycoombs]

Just sharing my experience with SlotBunny and looking for some advice on how to proceed.

I opened my account August 11 using a $50 free-play offer they emailed me. I have one account, don't use a VPN, and completed KYC even though deposit was BTC.

On August 27 I deposited $117.97 in BTC and requested a $1,000 withdrawal. It sat pending for several days. On my third follow-up, support told me they still hadn't heard back from their team and would send another request.

Four minutes later, my withdrawal was rejected for “multiple accounts.”

I was told their system detected multiple accounts associated with my IP. When I asked for proof, support said they couldn't see what actually caused the accounts to be associated and that Compliance made the final decision.

My balance was also reduced by nearly $2,000. They returned my $117.97 deposit, but I still haven't been given any evidence that I had another account.

I emailed their management as instructed in their Terms of Service and have not received a response.

Mainly posting this for awareness, but I'm also looking for advice on how to proceed and fight to get the winnings I'm owed. Has anyone dealt with SlotBunny over a similar “multiple accounts/IP” issue, or had success getting a casino to reverse something like this?

[Afi4wins]

@psycoombs Hi there and welcome to the forum.

There have been so many cases involving accusations of duplicated or multiple player's accounts by various casinos, and yours is yet one more case.

For assistance, you can file a complaint against the casino by using AGCCS facility, or by clicking the 'Complaints' button at the top of the screen.

A good number of such cases finally got resolved, so good luck!