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[Balahs]

My AmunRa Case – The Full Story

I would like to make public what happened to me in relation to AmunRa, because I believe it is important for other players to see how my case was handled.

I had a significant withdrawal pending with AmunRa. I was waiting for the withdrawal to be processed, but the process took longer than expected. During this time, I did not feel that I was receiving clear and adequate information about what was actually happening.

I experienced several issues with AmunRa’s communication during the case. In their subsequent response, they themselves apologized for the “incomplete information” provided and for the frustration caused by the waiting time.

I want to make one thing absolutely clear:

I ultimately cancelled the withdrawal request myself. I do not dispute this, and I am not claiming that AmunRa cancelled it.

That is not my complaint.

My concern is the circumstances, communication and information that preceded my decision to cancel the withdrawal, as well as the way the entire situation was handled afterwards.

AmunRa’s current position is that because their system shows that I cancelled the withdrawal myself, they are unable to refund the amount.

However, I still have serious questions regarding the communication throughout the case, the handling of the withdrawal, the contact I had with the VIP manager, and the circumstances surrounding the fact that I continued playing during this situation.

I do not want to distort the story, which is why I intend to provide the evidence as well: the conversations, AmunRa’s responses, and the timeline of events.

I am not claiming that I am right about everything. I simply want the entire situation to be viewed in its full context.

AmunRa’s own response shows that they apologized regarding the communication and the information provided during the process.

What I would like to understand is:

If the withdrawal process and the information provided to me were handled appropriately, then what exactly happened during this case, and why did the situation reach this point?

I will present the available documentation chronologically, while redacting personal and confidential information.

I am not trying to threaten anyone, nor do I want to make any false allegations.

I simply want people to see what happened and make their own judgment based on the evidence.

[Afi4wins]

@Balahs Hi there and welcome to the forum.

What exactly happened at AmunRa? How long did you have to wait for the withdrawal process? Apparently it wasn't rejected but you eventually reversed the withdrawal claim.

We need to know more info please.

[Balahs]

Hi, thank you for asking. I will explain the situation as clearly and honestly as possible.

I requested a withdrawal from AmunRa, but the withdrawal process took several business days and I was left waiting without a clear and reliable timeframe for when the money would actually be paid.

The withdrawal was not rejected by the casino. However, while I was waiting, I was repeatedly trying to get information about the status of my money. I was also contacted by the VIP manager, including requests to communicate with me directly.

The important point is that I did not initially reverse the withdrawal because I simply changed my mind. I was waiting for my money to be processed and paid, and the prolonged waiting period and uncertainty around the withdrawal contributed to me eventually reversing it.

Unfortunately, after reversing the withdrawal, I played with the money again and lost it. I am being completely transparent about this because I do not want to give the impression that the casino directly rejected the withdrawal.

My complaint is about the circumstances surrounding the withdrawal process, the delay, the lack of a clear payment timeframe and the way the situation was handled while I was waiting for my money.

I have screenshots and records showing the withdrawals, deposits, account activity and communications with the casino/VIP manager. I can provide these as evidence.

I would appreciate it if AskGamblers could review the complete timeline and the casino’s handling of the situation rather than looking only at the fact that I eventually reversed the withdrawal.

Please let me know what specific evidence you require and I will provide it.

[Balahs]

7 minutes ago, Balahs said:

Hi, thank you for asking. I will explain the situation as clearly and honestly as possible.

I requested a withdrawal from AmunRa, but the withdrawal process took several business days and I was left waiting without a clear and reliable timeframe for when the money would actually be paid.

The withdrawal was not rejected by the casino. However, while I was waiting, I was repeatedly trying to get information about the status of my money. I was also contacted by the VIP manager, including requests to communicate with me directly.

The important point is that I did not initially reverse the withdrawal because I simply changed my mind. I was waiting for my money to be processed and paid, and the prolonged waiting period and uncertainty around the withdrawal contributed to me eventually reversing it.

Unfortunately, after reversing the withdrawal, I played with the money again and lost it. I am being completely transparent about this because I do not want to give the impression that the casino directly rejected the withdrawal.

My complaint is about the circumstances surrounding the withdrawal process, the delay, the lack of a clear payment timeframe and the way the situation was handled while I was waiting for my money.

I have screenshots and records showing the withdrawals, deposits, account activity and communications with the casino/VIP manager. I can provide these as evidence.

I would appreciate it if AskGamblers could review the complete timeline and the casino’s handling of the situation rather than looking only at the fact that I eventually reversed the withdrawal.

Please let me know what specific evidence you require and I will provide it.

 

[Afi4wins]

@Balahs Can you post the above screenshots in English version please? I cannot get them translated to read them.

[Balahs]

Original message: AmunRa Live Chat – Aug. 22, 2026

English translation:

“I checked your account and found the request. We apologize for the delay that occurred. Everything seems to be in order apart from this, and it is still being processed. We assure you that our team is actively working to speed up the process and that your withdrawal will be processed as quickly as possible.”

Ez nagyon fontos bizonyíték, mert a kaszinó maga is elismeri a késedelmet.

A másiknál:

“I can see that you cancelled your withdrawal. Three business days had not yet passed, but there is no specified timeframe for the verification process. There is also no financial department available during the weekend.”

És a másik:

“You initiated your last withdrawal on the 18th. As I mentioned, there is no specified timeframe for the verification process. I can see that you did not request an expedited withdrawal, which normally gets processed quite quickly.”

[Afi4wins]

Thank you for the translation mate. 

[Balahs]

Hey mate, based on everything I’ve posted so far and the evidence I provided, do you think I have a realistic chance of winning this case and recovering the money? I’d really appreciate your honest opinion.

Also, do you know anyone who could help me with this case or advise me on what I should do next? I’d really appreciate any honest advice or recommendation.

[Afi4wins]

7 minutes ago, Balahs said:

Hey mate, based on everything I’ve posted so far and the evidence I provided, do you think I have a realistic chance of winning this case and recovering the money? I’d really appreciate your honest opinion.

Also, do you know anyone who could help me with this case or advise me on what I should do next? I’d really appreciate any honest advice or recommendation.

@Balahs Let me be very honest and blunt...there is no more balance in your account right?com

I'm afraid you cannot get any refund because you had spent it all away, it's not like the casino confiscated your balance (which may still be able to be refunded).

Not only that, I think no one can really do anything more to help you mate, simply because as I've said, your money wasn't confiscated, or stolen, or lost in transit, and there's literally nothing left to get a refund from.

[Flatzem888]

44 minutes ago, Balahs said:

Hey mate, based on everything I’ve posted so far and the evidence I provided, do you think I have a realistic chance of winning this case and recovering the money? I’d really appreciate your honest opinion.

Also, do you know anyone who could help me with this case or advise me on what I should do next? I’d really appreciate any honest advice or recommendation.

Afi is right if you cancelled the withdrawal and then lost it via playing there is nothing that can be done only to learn from it. I have read many stories of people cancelling a cashout and then losing it all and also winning more. So it goes both ways.